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Ebay

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 1095 TOTAL REVIEWS
  • $780K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Honest seller 5
  • Website appeared to show desirable items 5
  • Access to consumers 4
  • Far trade 3
  • Variety of merchandise 3

Customers don't like

  • Customer service8
  • Dishonest sellers tolerated8
  • Mistreatment of sellers5
  • Not feeling protected4
  • No protection for sellers3
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Shutterfly

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 207 TOTAL REVIEWS
  • $34.3K CLAIMED LOSSES
  • $483 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Ease of use 3
  • Convenience of photo organization 3
  • Promos and diverse selection 2
  • User friendly website 2
  • Rearranging of photos on share site easier 2

Customers don't like

  • Customer service8
  • Not delivered on time2
  • Poor quality product2
  • Shipping policy2
  • Unresponsive customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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