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Ebay

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 1109 TOTAL REVIEWS
  • $780K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Website appeared to show desirable items 6
  • Honest seller 5
  • Access to consumers 4
  • Far trade 3
  • Variety of merchandise 3

Customers don't like

  • Customer service8
  • Dishonest sellers tolerated8
  • Mistreatment of sellers5
  • Not feeling protected4
  • No protection for sellers3
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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4552 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service69
  • Delivery experience27
  • Home delivery17
  • Service17
  • Whole process8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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