PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Rue La La

Ebay and Rue La La Overview

Total reviews
2768
210
Company responses
0
0
Issues resolved
11
2

Ebay and Rue La La Consumer Ratings

Rank
81 out of 313 in Auctions and Marketplaces category
218 out of 3074 in E-commerce category
Customer service
63 in category
167 in category
Website
71 in category
297 in category
Exchange, Refund and Cancellation Policy
59 in category
206 in category
Diversity of Products or Services
68 in category
169 in category

Ebay and Rue La La Rating Details

Customer service
1.5 (631 reviews)
2.1 (75 reviews)
Reviewer's quote

...Very poor customer service. Ebay has really gone downhill..

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...I wiil wait on refund and order elsewhere who has better customer service..

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Website
2.1 (529 reviews)
2.7 (60 reviews)
Reviewer's quote

...When I called from the number on this site I was hung up on after getting a message over and over to go to the help section of the website. A little credit please, eBay..

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Woke up to $1250 worth of fraudulently charged items from this website..

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Exchange, Refund and Cancellation Policy
1.6 (524 reviews)
2 (61 reviews)
Reviewer's quote

...00 on 5 different cards please refund my money..

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...How about reaching out prior to cancellation with a phone call, text or email? Very poor customer service. Im not a new customer, so i dont understand what exactly had to be verified..

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Diversity of Products or Services
2.3 (479 reviews)
3.2 (52 reviews)
Reviewer's quote

...I have contacted customer services for 7 times and every one of them promised to refund me on this amount which never seems to happen. I do think this is sale tax fraud that ebay is practicing that they charge tax for something that is not saled and keep the money for themself..

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I bought rose gold earrings that came bent and was made of cheap material

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Ebay and Rue La La Pros and Cons

Pros
  • Buying
  • Website appeared to show desirable items
  • Variety of available products
  • Variety of items
  • Good prices
  • Prices
Cons
  • Customer service
  • Not feeling protected
  • No customer service for sellers
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service

Ebay and Rue La La Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

Great customer service - quick response and action. Thank you.

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Ebay and Rue La La Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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Ebay and Rue La La Latest Reviews

Recent published reviews
1

I cant get on my *** account !!!

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1

My order for my sunglasses was sked for delivery this Friday and I see that this order is now sked for Aug 21st.
This is...

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No votes

they told me , they will replace the item soon, but they did not say when

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No votes

I hace a complaint about my refund

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Ebay and Rue La La Products and Services

Most reviewed product and services
  • Ebay Account (179 reviews)
  • Ebay Customer Care (166 reviews)
  • Ebay Marketplace (57 reviews)
  • Rue La La Customer Care (54 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)