Ebay vs Rue La La: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ebay

1.8

Rue La La

2.3

Ebay

Rue La La

Ebay and Rue La La Overview

Total reviews

1349

168

Company responses

Issues resolved

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1349 reviews. It is 1181 reviews more than Rue La La received since Mar 12, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rue La La customer support team than with Ebay customer service.

Ebay and Rue La La Consumer Ratings

Rank

76 out of 469 in Auctions and Marketplaces category

241 out of 4568 in E-commerce category

Customer service

68 in category

198 in category

Exchange, Refund and Cancellation Policy

47 in category

185 in category

Website

67 in category

294 in category

Ebay and Rue La La Rating Details

Customer service

1.4 (295 reviews)

2 (63 reviews)

Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

...I call Customer service they say they email but I didn’t receive nothing Anyway I speak to the supervisor ,she told him they give me a $20 credit for shipping that’s terrible, to the owner please read it..

PissedConsumer1721351

Exchange, Refund and Cancellation Policy

1.6 (259 reviews)

2 (51 reviews)

Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

I need to order but having trouble getting into my account

Rifka

Website

2.2 (250 reviews)

2.6 (51 reviews)

Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Woke up to $1250 worth of fraudulently charged items from this website..

Gaylord

Ebay and Rue La La Pros and Cons

Pros

Website appeared to show desirable items
Access to consumers
Price

Variety of items
Good prices
Great products

Cons

Customer service
Dishonest sellers tolerated
Not feeling protected

Customer service
No response from rue la la concierge re refund
Incompetent customer service

Ebay and Rue La La Most Positive Reviews

Top rated reviews

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

Ebay and Rue La La Most Critical Reviews

Lowest rated reviews

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

Ebay and Rue La La Latest Reviews

Recent published reviews

Accounting did not credit my account for a check that they processed. The check was five cents short, and instead of...

Read all 1349 reviews

I ordered a pair of boots and returned a half hour after receiving. I couldn’t get my foot into them. I have been...

Read all 168 reviews

Ebay and Rue La La Products and Services

Most reviewed product and services

Ebay Account (158 reviews)
Ebay Customer Care (101 reviews)
Ebay Marketplace (44 reviews)

Rue La La Customer Care (48 reviews)
Rue La La Shipping Service (34 reviews)
Rue La La Subscription (2 reviews)

How would you compare Ebay vs Rue La La?

Customer service

Product or Service Quality

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Anonymous Frank May 20, 2018 #1484634

There is no comparison. I've been an eBay member for 15 years and never had the experience I've had with rue lala.

Non existent customer service with rue lala and extremely poor ordering process. I shouldn't have to wait 15 days only to be told an item is no longer available.

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