PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane
Ebay

Ruby Lane and Ebay Overview

Total reviews 24 3141
Company responses 0 0
Issues resolved 2 17

Ruby Lane and Ebay Consumer Ratings

Rank
35 out of 318 in Auctions and Marketplaces category
88 out of 318 in Auctions and Marketplaces category
Customer service
80 in category
66 in category
Product or Service Quality
33 in category
67 in category
Exchange, Refund and Cancellation Policy
25 in category
53 in category
Diversity of Products or Services
43 in category
73 in category

Ruby Lane and Ebay Rating Details

Customer service
1.4 (11 reviews)
1.4 (738 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Shipping issue no respond from customer service..

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Product or Service Quality
2.4 (11 reviews)
1.8 (561 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

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...no product was ever sent, confirmed, or received. How do I get my . money returned?..

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Exchange, Refund and Cancellation Policy
2.3 (11 reviews)
1.6 (625 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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I bought an iPhone Pro from eBay and then the seller remove the item but put a package number in the package never came I would like a refund or the item I tried to call UPS and it said it was delivered to the Walmart vision Center not 101 Laura Ave..

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Diversity of Products or Services
2.9 (11 reviews)
2.3 (581 reviews)
Reviewer's quote

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I purchased the item (decanter) because of Ruby Lane's information. Picture shows a decanter with a silver stopper. Decanter arrived with no stopper. Merchant claims decanter never...

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... only put me off and put me off as if his customer/buyers issue did not matter to them because they were only worried about the cash theyre making off of fake products using eBay to sell, each and every time he has answered it has been something as petty as if you keep the controllers I will give you seven dollars back. Well, first what the heck am I supposed to do with these controllers literally we cannot use that that is exactl...

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Ruby Lane and Ebay Pros and Cons

Pros
  • Good service
  • Ease of use
  • Buying
  • Variety of available products
  • Price
Cons
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • None so farg
  • Customer service
  • Corporate office is unreachable
  • Not feeling protected

Ruby Lane and Ebay Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Ruby Lane and Ebay Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Ruby Lane and Ebay Latest Reviews

Recent published reviews
2.2

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I p...

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1

I purchased $650 worth of your gift cards that I'm unable to use on your site I would like to be able to get a refund...

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1

I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple...

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1

Shipping issue no respond from customer service

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Ruby Lane and Ebay Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Ruby Lane Timber Hills Antiques Profile (1 review)
  • Ebay Customer Care (185 reviews)
  • Ebay Account (184 reviews)
  • Ebay Marketplace (60 reviews)