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Ebay

1.9
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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1321 TOTAL REVIEWS
Rank
64 out of 454
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    06:12
  • ISSUES RESOLVED
    0%
Top Products and Services
2
155 reviews
2.1
100 reviews
2.4
43 reviews

Ruby Lane

3.0
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 9 TOTAL REVIEWS
Rank
24 out of 454
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    13%
  • AVG CALL DURATION
    00:48
  • ISSUES RESOLVED
    0%
Top Products and Services
5
1 reviews

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Anonymous
#1407015

eBay is dysfunctional from customer service all the way to supervisor. eBay HQ continually apologizes for their under performing customer service and reasoning capabilities.

I've heard "sorry" so much, I am actually considering a move to Ruby Lane. I've purchased from sellers on this site for years.

I usually found items less expensive because Ruby Lane does not have to pay the exaggerated fees eBay bills for being successful which keeps their own company alive, having to use PayPal so they get their cut, I like Ruby Lane so much more because the person who owns the site calls the shots; not eBay customer support, disputes or supervising management only to come out of a situation feeling like a victim when you called asking them for help. Ruby Lane is a 10 whereas eBay is a 5.

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