PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Ruby Lane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Ruby Lane

Ebay and Ruby Lane Overview

Total reviews
2768
22
Company responses
0
0
Issues resolved
11
2

Ebay and Ruby Lane Consumer Ratings

Rank
81 out of 313 in Auctions and Marketplaces category
28 out of 313 in Auctions and Marketplaces category
Customer service
63 in category
67 in category
Website
71 in category
32 in category
Exchange, Refund and Cancellation Policy
59 in category
19 in category
Diversity of Products or Services
68 in category
25 in category

Ebay and Ruby Lane Rating Details

Customer service
1.5 (631 reviews)
1.4 (9 reviews)
Reviewer's quote

...Very poor customer service. Ebay has really gone downhill..

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their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Website
2.1 (529 reviews)
2.9 (7 reviews)
Reviewer's quote

...When I called from the number on this site I was hung up on after getting a message over and over to go to the help section of the website. A little credit please, eBay..

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...Anyone who has ever had hurricane damage or other disaster do not buy from this heartless website..

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Exchange, Refund and Cancellation Policy
1.6 (524 reviews)
2.6 (9 reviews)
Reviewer's quote

...00 on 5 different cards please refund my money..

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When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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Diversity of Products or Services
2.3 (479 reviews)
3.1 (9 reviews)
Reviewer's quote

...I have contacted customer services for 7 times and every one of them promised to refund me on this amount which never seems to happen. I do think this is sale tax fraud that ebay is practicing that they charge tax for something that is not saled and keep the money for themself..

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I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the newsletter - but they do not want me. :-( I entered my email address and it said "We're sorry, but you've informed us you don't want emails from us."

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Ebay and Ruby Lane Pros and Cons

Pros
  • Buying
  • Website appeared to show desirable items
  • Variety of available products
  • Good service
  • Ease of use
Cons
  • Customer service
  • Not feeling protected
  • No customer service for sellers
  • Way the shop owner did not describe the items properly
  • None so farg
  • Idiots run the company

Ebay and Ruby Lane Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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Ebay and Ruby Lane Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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Ebay and Ruby Lane Latest Reviews

Recent published reviews
1

I cant get on my *** account !!!

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3.3

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the...

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No votes

they told me , they will replace the item soon, but they did not say when

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1

Received confirmation of order#5631035 and order#5632724.
At the time of first order I was unable to fully provide paymen...

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Ebay and Ruby Lane Products and Services

Most reviewed product and services
  • Ebay Account (179 reviews)
  • Ebay Customer Care (166 reviews)
  • Ebay Marketplace (57 reviews)
  • Ruby Lane Marketplace (2 reviews)