PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Ruby Lane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Ruby Lane

Ebay and Ruby Lane Overview

Total reviews
1349
14
Company responses
0
0
Issues resolved
5
2

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1349 reviews. It is 1335 reviews more than Ruby Lane received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ruby Lane customer support team than with Ebay customer service.

Ebay and Ruby Lane Consumer Ratings

Rank
76 out of 469 in Auctions and Marketplaces category
40 out of 469 in Auctions and Marketplaces category
Customer service
68 in category
167 in category
Exchange, Refund and Cancellation Policy
47 in category
43 in category
Website
67 in category
85 in category

According to consumer ratings and reviews, Ruby Lane ranks 36 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 108 points higher than the worst rated brand in this category. At the same time, Ruby Lane was rated 1 stars for Customer service criterion in this category and it is 9 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ruby Lane has a higher rating than Ebay. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 62% greater than other in category. Ruby Lane however was rated 2 stars and it is 52% greater than other in category.

Ebay and Ruby Lane Rating Details

Customer service
1.4 (295 reviews)
1 (5 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

the r
Exchange, Refund and Cancellation Policy
1.6 (259 reviews)
1.7 (6 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

I had been a seller on Rubylane since 2008. I've always found them to be the most difficult to work with. There is no number to call and actually talk to a person which is ludicrous when dealing with the public and pricey items. They make insane money from sellers and a generic automated message is...

Ashe
Website
2.2 (250 reviews)
2 (5 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...Anyone who has ever had hurricane damage or other disaster do not buy from this heartless website..

Geri R

Ebay and Ruby Lane Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Ease of use
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • How the company treats their paying vendors

Ebay and Ruby Lane Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

Ebay and Ruby Lane Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

Ebay and Ruby Lane Latest Reviews

Recent published reviews
1

Accounting did not credit my account for a check that they processed. The check was five cents short, and instead of...

Read all 1349 reviews
1.4

their new listing requirement initiated in late october 209 absolutely suck. what previously was the worst listing...

Read all 14 reviews

Ebay and Ruby Lane Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Ruby Lane Marketplace (2 reviews)