PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
OfferUp

Ebay and OfferUp Overview

Total reviews
2040
5729
Company responses
0
0
Issues resolved
8
21

Ebay and OfferUp Consumer Ratings

Rank
78 out of 302 in Auctions and Marketplaces category
71 out of 302 in Auctions and Marketplaces category
Customer service
60 in category
63 in category
Exchange, Refund and Cancellation Policy
51 in category
42 in category
Website
65 in category
72 in category
Diversity of Products or Services
58 in category
70 in category

Ebay and OfferUp Rating Details

Customer service
1.5 (468 reviews)
1.4 (1728 reviews)
Reviewer's quote

Can't even get a customer service person to help you but yet they allow buyers to get screwed and you cant do nothing about it. The worse website to use and buy anything..

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The customer service I have experienced with Offerup has been quite disappointing. They are very difficult to contact and have not resolved my dispute. I have been expecting a refund for 2 weeks...

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Exchange, Refund and Cancellation Policy
1.6 (398 reviews)
1.7 (1405 reviews)
Reviewer's quote

... get eBay cards send it to the eBay support that sent me the invoice I should get the car in 2-3 days and after 5 days of Receiving the car I could get a full refund if I didn't want the car....

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I notified Offerup and they basically quoted 2 day return policy and not a solution in light of what is currrently going on in the world. Amazon and eBay offer a more reasonable time to inspect and test items sold on those platforms. I was even told that if the Seller did not respond to contact the...

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Website
2.1 (395 reviews)
2.1 (1603 reviews)
Reviewer's quote

I have been scammed so much from this website I think you guys really gotta fix the problem..

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I am blocked off the website from posting anything I have emailed several times and I have not received any type of response I am very frustrated..

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Diversity of Products or Services
2.4 (346 reviews)
2.3 (1399 reviews)
Reviewer's quote

I purchased from this Junklady1 whose products are mainly sewing goods from EBAY. Seller did not comply with rules of shipping or deadline for delivery. When contacted, I was met with threat from this person that I would be removed from Ebay if I left negative comment...

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I lost $230 using the offerup shipping services I got the cash app of the scammer that scammed me the messages the name the picture and the so called phone # I want all my money refunded this company wants to act like amazon with there shipping they better refund me my money and make sure items are...

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Ebay and OfferUp Pros and Cons

Pros
  • Website appeared to show desirable items
  • Price
  • Variety of available products
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Customer service
  • No customer service for sellers
  • Dishonest sellers tolerated
  • No customer service
  • No response
  • Bad customer service

Ebay and OfferUp Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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Ebay and OfferUp Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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Ebay and OfferUp Latest Reviews

Recent published reviews
No votes

I need to talk to alive representative about a order I did not receive I cannot log in my account because I forgot my...

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No votes

Because offerup would not answer there phone

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No votes

Didnt receive all of my refund

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No votes

I can't see my listings, bid on items or get messages.
I have been trying for 5 days to list items and it's not working!
I...

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Ebay and OfferUp Products and Services

Most reviewed product and services
  • Ebay Account (167 reviews)
  • Ebay Customer Care (131 reviews)
  • Ebay Marketplace (52 reviews)
  • Offerup Account (949 reviews)
  • Offerup Customer Care (345 reviews)
  • Offerup Mobile Application (263 reviews)