PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
1.9
Ebay
1.9
Mercari
Ebay

Mercari and Ebay Overview

Total reviews 2056 4383
Company responses 0 0
Issues resolved 15 25

Mercari and Ebay Consumer Ratings

Rank
82 out of 334 in Auctions and Marketplaces category
70 out of 334 in Auctions and Marketplaces category
Customer service
89 in category
68 in category
Website
91 in category
79 in category
Exchange, Refund and Cancellation Policy
61 in category
54 in category
Product or Service Quality
65 in category
66 in category

Mercari and Ebay Rating Details

Customer service
1.3 (862 reviews)
1.5 (1071 reviews)
Reviewer's quote

This site is crazy they suppose to respond to you in 2 days its been 5 and no is responding to me thats not good customer service..

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Last year eBay has lots of scams and bad customer service Ive had lots problems with them money loses you can call but no one to talk with they dont answer my emails Im done with them..

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Website
2 (798 reviews)
2.1 (915 reviews)
Reviewer's quote

...Per the website, someone from Mercari, Inc. should have contacted me within 1-2 business days. However, I have not heard anything from anyone...

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All the things on my wishlist was ordered without my knowledge my debit card was saved and my boss man's debit card was saved on eBay's website. Now I'm having issues sending the tires back Post office says they weigh too much and the postal service won't honor the return label. They want me to pay...

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Exchange, Refund and Cancellation Policy
1.5 (773 reviews)
1.7 (913 reviews)
Reviewer's quote

...please help so I won't lose my refund. Thanks..

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...I told him no, refund my money if the model I ordered is not available. He shipped it anyway and I refused the order and told FedEx to return it to seller. Filed claim with eBay and they eventually ruled in my favor but have never refunded my money through Paypal...

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Product or Service Quality
1.8 (768 reviews)
1.8 (822 reviews)
Reviewer's quote

...I sent several messages to Mercari customer service, most bounced as the box was full. Finally, today I received notice the purchase had shipped. Never again will I buy on Mercari..

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...told i had to purchase a ebay card and provide the security # on back of card i just want my car part that i ordered this unacceptable i talked to customet service representative his was very rude and told me to go *** my self this...

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Mercari and Ebay Pros and Cons

Pros
  • How easy it was to list items for sale
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
  • Buying
  • Variety of available products
  • Usually protect buyers and sellers
Cons
  • Customer service
  • No customer service
  • Cant contact mercari
  • Customer service
  • No customer service
  • Corporate office is unreachable

Mercari and Ebay Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Mercari and Ebay Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Mercari and Ebay Latest Reviews

Recent published reviews
1

I was bullied off the site . I sell amazon returns and cheaper then anyone. I had 1300 ads 500 5 star reviews 4.7...

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No votes

It was a terrible experience for me. I would be happy to elucidate if someone phoned me directly. 778 828 ****.

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No votes

As seller used required USPS label, though here USPS is horrible and everyone uses UPS. USPS lost. Buyer mad, I've...

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1.2

I placed 2 orders with ebay for the same item (PRICE DIFFERENCE). I cancelled both orders with with in a minute of...

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Mercari and Ebay Products and Services

Most reviewed product and services
  • Mercari Marketplace (154 reviews)
  • Mercari Profile (74 reviews)
  • Mercari Shipping Service (57 reviews)
  • Ebay Profile (78 reviews)
  • Ebay Gift Card (69 reviews)
  • Ebay Marketplace (68 reviews)