PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eBay and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eBay
2.0
Mercari
1.9
eBay
Mercari

eBay and Mercari Overview

Total reviews 45754 7027
Company responses 0 0
Issues resolved 529 80

eBay and Mercari Consumer Ratings

Rank
109 out of 676 in Auctions and Marketplaces category
661 out of 3737 in E-commerce category
Customer service
100 in category
615 in category
Exchange, Refund and Cancellation Policy
97 in category
456 in category
Website
121 in category
585 in category
Product or Service Quality
108 in category
537 in category

eBay and Mercari Rating Details

Customer service
1.6
(13728 reviews)
1.4
(2897 reviews)
Reviewer's quote

...Talked to two different people and the customer service agents had no idea how to help me and told me to make a new account..

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...i called this website because they never got back to me and the customer service was very helpful and said that she would let mercari know my issues and that they would take this situation more urgently. she was very nice and handled it very professionally :)..

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Exchange, Refund and Cancellation Policy
1.8
(11810 reviews)
1.7
(2471 reviews)
Reviewer's quote

...That supposed to be delivered tomorrow so I can get my truck fix, I been email for a refund purchased never received. I am a getting the run a round..

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...both earrings are for the left ear and it does matter unfortunately on these earrings it does matter a left and right side I got two left I asked them to exchange it because I don't want my money back I will need these for a wedding and now they refuse to give an exchange I want the item I paid for and they...

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Website
2.1
(11601 reviews)
2
(2542 reviews)
Reviewer's quote

...Website doesnt actually give stated options to follow their recommended procedure to mark item as Sent and to enter tracking number. Email from EBay threatens to cancel my return request. Sends me around in endless circle of frustration!! Unlikely to shop EBay again after years of doing so..

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I received a damaged item and it is very difficult to navigate the website. Having trouble getting the replacement or a new one..

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Product or Service Quality
2
(11069 reviews)
1.9
(2402 reviews)
Reviewer's quote

...Finally no customer service either. I am never going on Ebay again!!..

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Noone to talk to!!! No customer service except through email That is bad if you have immediate issue,like you cannot pay for an item..

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eBay and Mercari Pros and Cons

Pros
  • No pros
  • Good prices
  • Convenient
  • Easy to use
  • At first i thought this was a great place to shop
  • Good prices
Cons
  • Customer service
  • Yes
  • No customer service
  • Customer service
  • No customer service
  • Poor customer service

eBay and Mercari Most Positive Reviews

Top rated reviews
5

Shipped to the wrong address . It was *** to New York when I live here in los angels no big deal nick was able to help...

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5

Camilla was very helpful with me requesting to fix my shipping label. Communicated very well and understood what I was...

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5

I had am jssue where i ordered something on guest account but cannot leave feedback as itbwas guest and not my actual...

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5

Haven't heard back from them and I'm not passed. Just want my money back. Waiting for them to contact me. Pedestal is...

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eBay and Mercari Most Critical Reviews

Lowest rated reviews
1

I proceed to call the listed customer care number for ebay. it goes the automated message, never getting thru to a live...

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1

This company is holding $2000 of my money for merchandise that I sent after being paid. I made the mistake of not...

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1

The costumer service is awful, I called a number 813'-726-**** that resulted in them trying to rob me from my bank...

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1

Account suddenly suspended then terminated for bogus claim of selling fake item????? They are so ridiculous. I had 500...

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eBay and Mercari Latest Reviews

Recent published reviews
3

Since I accidentally ordered that, and it was a true mistake on my part, I was really shocked because the seller had no...

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No votes

Can't get item out of cart. Cart isn't opening. I have item in cart to purchase but can't retrieve it.

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No votes

They referred me to their web site for questions regarding my topic which wasn't about fraud . So I went to their web...

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1

I received broken merchandise and Mecari isnt willing to work with me to resolve. Now Im out the purchase money and to...

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