PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Mercari

Ebay and Mercari Overview

Total reviews
1350
779
Company responses
0
0
Issues resolved
5
7

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1350 reviews. It is 571 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercari customer support team than with Ebay customer service.

Ebay and Mercari Consumer Ratings

Rank
76 out of 469 in Auctions and Marketplaces category
73 out of 469 in Auctions and Marketplaces category
Customer service
68 in category
69 in category
Exchange, Refund and Cancellation Policy
47 in category
53 in category
Website
67 in category
86 in category

According to consumer ratings and reviews, Mercari ranks 3 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 106 points higher than the worst rated brand in this category. At the same time, Mercari was rated 1.4 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Mercari. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. Mercari however was rated 2 stars and it is 51% greater than other in category.

Ebay and Mercari Rating Details

Customer service
1.4 (296 reviews)
1.4 (374 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

A former Mercari addict, I now wish I could give negative stars! I just had the worst customer service experience in my life, wasted half my day. If you use PayPal to make a payment on Mercari and have your PayPal account set to use PayPal credit as your preferred method of payment, Mercari will...

Huong
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.5 (348 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

...They still denied me returning back the item and getting my refund. They where much to interested in the 10% commission they got from the fraudulent sale. I wonder how they sleep at night...

PissedConsumer1717255
Website
2.2 (251 reviews)
2 (353 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...

PissedConsumer1634821

Ebay and Mercari Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Stole my money
  • Customer support run by apes

Ebay and Mercari Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

Ebay and Mercari Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

Ebay and Mercari Latest Reviews

Recent published reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

I order some re uggs on 11/21/19 haven't got them seller no response

Read all 779 reviews

Ebay and Mercari Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Mercari Customer Care (146 reviews)
  • Mercari Marketplace (112 reviews)
  • Mercari Account (49 reviews)