PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Mercari

Ebay and Mercari Overview

Total reviews
1360
819
Company responses
0
0
Issues resolved
5
7

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1360 reviews. It is 541 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercari customer support team than with Ebay customer service.

Ebay and Mercari Consumer Ratings

Rank
63 out of 430 in Auctions and Marketplaces category
77 out of 430 in Auctions and Marketplaces category
Customer service
58 in category
59 in category
Exchange, Refund and Cancellation Policy
44 in category
49 in category
Website
59 in category
79 in category

According to consumer ratings and reviews, Ebay ranks 14 points higher in the Auctions and Marketplaces category than Mercari. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 102 points higher than the worst rated brand in this category. At the same time, Mercari was rated 1.4 stars for Customer service criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Mercari. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 63% greater than other in category. Mercari however was rated 2 stars and it is 51% greater than other in category.

Ebay and Mercari Rating Details

Customer service
1.4 (303 reviews)
1.4 (391 reviews)
Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

...Yalls customer service needs to be redone and up to Little bit y'all don't ever get back with me about anything. this is the last time I'm using y'all's app ever again..

PissedConsumer1755407
Exchange, Refund and Cancellation Policy
1.6 (267 reviews)
1.5 (364 reviews)
Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

...The buyer can send back anything they'd like and once the tracking shows it arrived they close the return and issue a refund to the buyer without checking with the seller to ensure the item is in the condition as before or if it's even the same item..

Mark R
Website
2.2 (257 reviews)
2 (368 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...

PissedConsumer1634821

Ebay and Mercari Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Stole my money
  • Fraud

Ebay and Mercari Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

Ebay and Mercari Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

Ebay and Mercari Latest Reviews

Recent published reviews
1.4

I'm a seller on ebay. They double invoiced me for the month. They took out the amount owed 2 times in a 24-hour period....

Read all 1360 reviews

My name is Rose Koop. I made the mistake of asking this joke of a company to change my shipping address while I'm in a...

Read all 819 reviews

Ebay and Mercari Products and Services

Most reviewed product and services
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)
  • Mercari Customer Care (153 reviews)
  • Mercari Marketplace (119 reviews)
  • Mercari Account (50 reviews)