PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Mercari

Ebay and Mercari Overview

Total reviews 3488 1837
Company responses 0 0
Issues resolved 20 15

Ebay and Mercari Consumer Ratings

Rank
88 out of 324 in Auctions and Marketplaces category
77 out of 324 in Auctions and Marketplaces category
Customer service
64 in category
80 in category
Website
65 in category
82 in category
Exchange, Refund and Cancellation Policy
50 in category
54 in category
Diversity of Products or Services
75 in category
64 in category

Ebay and Mercari Rating Details

Customer service
1.5 (816 reviews)
1.3 (772 reviews)
Reviewer's quote

...I tried to call customer service a lot or times no one pick up the phone till now so pls I would like you guys to help me so the seller can refund my money back even on my account it still Showing up that it did not deliver to me and the address still the same..

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...How do you show a heating element that does not work? No customer service at all. Called phone numbers no one answers. Stick with ebay...

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Website
2.1 (706 reviews)
2 (712 reviews)
Reviewer's quote

... taken care of in the best manner, y'all backing up your customer service and with NO PROBLEMS, with so many websites to choose from, to realize I had found a website to depend on for my business, well that is an accomplishment! I don't spend alot, because I am on retirement and a fixed low income, but grateful, nonetheless, so when I spend money, it is well researched, thoughtout and spent wisely! I had put aside this money for this project and to have it all but completed and also helping my friend with such a "good deal" about the pillow covers, that was the cherry on top PLEASE HELP ME If you call, and I don;t have your number in my addresses, I do not answer, due to so many vendor calls, so if you txt me or email me prior I will be eager to cooperate@ I will also be calling you, within the next hour, so possibly all can be handles at that time? THANKING YOU IN ADVANCE....

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...It does say on your website We cant protect returning items on your own. If you do so, the transaction may be completed regardless so the sellers funds can be released. If your return is approved and you need help with the label, reach out to us...

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Exchange, Refund and Cancellation Policy
1.6 (684 reviews)
1.5 (693 reviews)
Reviewer's quote

I requested refund from eBay on a item never received, but eBay end up closed my case..

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I don't understand how they can think that this is fair business practice and this policy unjust, yet when I contacted them about it, they're reply was(I'm commenting in the parentheses): "Hi Debbie, thanks for reaching out to us regarding this matter. I'm sorry to hear about that! I hope...

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Diversity of Products or Services
2.2 (650 reviews)
2.3 (641 reviews)
Reviewer's quote

... only put me off and put me off as if his customer/buyers issue did not matter to them because they were only worried about the cash theyre making off of fake products using eBay to sell, each and every time he has answered it has been something as petty as if you keep the controllers I will give you seven dollars back. Well, first what the heck am I supposed to do with these controllers literally we cannot use that that is exactl...

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So I'm trying to get back into my account, it's been 3months now missed sales, I can't get to my money to transfer it, I respond back to my messages, I get my Emails from them telling me when I've sold something or when I have a chat on one of my products..

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Ebay and Mercari Pros and Cons

Pros
  • Buying
  • Variety of available products
  • Quick payment
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
  • How easy it was to list items for sale
Cons
  • Customer service
  • Corporate office is unreachable
  • No customer service
  • Customer service
  • No customer service
  • Cant contact mercari

Ebay and Mercari Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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Ebay and Mercari Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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Ebay and Mercari Latest Reviews

Recent published reviews
1

I am regularly call the number but call not some number are notreachable. No number pick and receive properly.. please c...

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1

See above. This service did not resolve my issue with Mercari.

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No votes

I'm going to sue ebay for making me live in my car because they held my payment for my property that I never wanted to...

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No votes

Didnt get my money for referring a friend

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Ebay and Mercari Products and Services

Most reviewed product and services
  • Ebay Profile (64 reviews)
  • Ebay Marketplace (61 reviews)
  • Ebay Gift Card (53 reviews)
  • Mercari Marketplace (151 reviews)
  • Mercari Profile (67 reviews)
  • Mercari Shipping Service (55 reviews)