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Ebay

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 1074 TOTAL REVIEWS
  • $780K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Honest seller 5
  • Website appeared to show desirable items 5
  • Access to consumers 4
  • Far trade 3
  • Variety of merchandise 3

Customers don't like

  • Customer service16
  • Not feeling protected11
  • Dishonest sellers tolerated10
  • No protection for buyer9
  • No protection for seller9
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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 10 ISSUES RESOLVED
  • 277 COMPANY RESPONSES
  • 321 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $138 AVERAGE LOSS
3.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • None 8
  • Products 5
  • Salesperson 3
  • Product and sales price 2
  • Product as advertised 2

Customers don't like

  • Customer service18
  • Do not honor what was promised13
  • Online service12
  • Slow order processing11
  • Poor customer service9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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