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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2130 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service16
  • Delivery14
  • No contact to customer service7
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Ebay

Auctions and Marketplaces
  • 6 ISSUES RESOLVED
  • 1236 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Website appeared to show desirable items 6
  • Honest seller 5
  • Access to consumers 4
  • Variety of merchandise 3
  • Far trade 3

Customers don't like

  • Customer service26
  • Dishonest sellers tolerated8
  • Mistreatment of sellers5
  • Not feeling protected4
  • No customer service for sellers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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