PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Lazada Thailand as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Lazada Thailand

Ebay and Lazada Thailand Overview

Total reviews
1350
175
Company responses
0
0
Issues resolved
5
5

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1350 reviews. It is 1175 reviews more than Lazada Thailand received since Feb 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Thailand customer support team than with Ebay customer service.

Ebay and Lazada Thailand Consumer Ratings

Rank
76 out of 469 in Auctions and Marketplaces category
84 out of 469 in Auctions and Marketplaces category
Customer service
68 in category
79 in category
Exchange, Refund and Cancellation Policy
47 in category
63 in category
Website
67 in category
50 in category

According to consumer ratings and reviews, Ebay ranks 8 points higher in the Auctions and Marketplaces category than Lazada Thailand. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 106 points higher than the worst rated brand in this category. At the same time, Lazada Thailand was rated 1.3 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Lazada Thailand. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. Lazada Thailand however was rated 2.5 stars and it is 71% greater than other in category.

Ebay and Lazada Thailand Rating Details

Customer service
1.4 (296 reviews)
1.3 (87 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

...Lazada did not have a customer service representative who take calls. They have purposely hidden their contact numbers and such. I was only able to correspond through typed chats with a (bot or maybe) a representative through the website...

Liem
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.4 (77 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

I have been waiting weeks for a refund of wallet. I was requested to change account details which I have done twice! Customer Service have indicated they will prioritise the matter!..

PissedConsumer1715561
Website
2.2 (251 reviews)
2.5 (73 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...1 arrived, the other 2 the website said it was delivered and I never received. Contact lazada for weeks but no response. 2 weeks later I received the supposed packages but it turned out to be someone elses package...

Husam

Ebay and Lazada Thailand Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Usually convenient
  • Ease of purchase
  • Website
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Return policy
  • Customer support
  • Customer service

Ebay and Lazada Thailand Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

Ebay and Lazada Thailand Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

Ebay and Lazada Thailand Latest Reviews

Recent published reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews
1

I ordered 3 items on lazada. 1 arrived, the other 2 the website said it was delivered and I never received. Contact...

Read all 175 reviews

Ebay and Lazada Thailand Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Lazada Thailand Customer Care (29 reviews)
  • Lazada Thailand Shipping Service (22 reviews)