PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and eBay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
eBay

Lazada Philippines and eBay Overview

Total reviews 7980 45754
Company responses 0 0
Issues resolved 165 529

Lazada Philippines and eBay Consumer Ratings

Rank
112 out of 676 in Auctions and Marketplaces category
109 out of 676 in Auctions and Marketplaces category
Customer service
103 in category
100 in category
Delivery Service
126 in category
83 in category
Exchange, Refund and Cancellation Policy
109 in category
97 in category
Website
100 in category
121 in category

Lazada Philippines and eBay Rating Details

Customer service
1.6
(2755 reviews)
1.6
(13728 reviews)
Reviewer's quote

... February 27, you also put a note for restricted until February 27th and now its the 1st of March and may Lazpay later is still restricted!? so you have a bad customer service and at the same time not reliable and not true to words, I waited long enough!!!....

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...Talked to two different people and the customer service agents had no idea how to help me and told me to make a new account..

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Delivery Service
1.8
(2621 reviews)
2.1
(10758 reviews)
Reviewer's quote

...just wait for their inflexible and incommunicative horrible delivery service to just randomly pick some time, and guess what, YOU ARE SUPPOSED TO BE A F--CKING MIND READER AND KNOW WHEN THEY WILL ARRIVE...

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I didn't receive a package and instead of Ebay putting pressure on the merchant to file a grievance with the shipping company to investigate where the delivery service actually delivered my package. Ebay just went on the shipping parties word and stuck me with paying for merchandise I didn't...

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Exchange, Refund and Cancellation Policy
1.7
(2404 reviews)
1.8
(11810 reviews)
Reviewer's quote

...I can't return/refund the item because there is no record of my order on my Lazada account..

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...That supposed to be delivered tomorrow so I can get my truck fix, I been email for a refund purchased never received. I am a getting the run a round..

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Website
2.3
(2345 reviews)
2.1
(11601 reviews)
Reviewer's quote

...Lazada has thousands of fraudulent seller accounts on their website..

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...Website doesnt actually give stated options to follow their recommended procedure to mark item as Sent and to enter tracking number. Email from EBay threatens to cancel my return request. Sends me around in endless circle of frustration!! Unlikely to shop EBay again after years of doing so..

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Lazada Philippines and eBay Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Affordable prices
  • No pros
  • Good prices
  • Convenient
Cons
  • Poor customer service
  • Give false information
  • Service
  • Customer service
  • Yes
  • No customer service

Lazada Philippines and eBay Most Positive Reviews

Top rated reviews
5

it's a hassle if an order come from different supplier, it is delivered one by one, I wish next time that the items...

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5

The seller explain to me after I paid for the item that the item was not in working condition I try to get a refund but...

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5

I would like to cancel my order because I ordered it accidentally. It is not my intention to purchase the phone. I am...

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5

I had am jssue where i ordered something on guest account but cannot leave feedback as itbwas guest and not my actual...

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Lazada Philippines and eBay Most Critical Reviews

Lowest rated reviews
1

order should have been received June 4th but last update from tracking was June 1st. Was able to chat with LEX on June...

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1

I proceed to call the listed customer care number for ebay. it goes the automated message, never getting thru to a live...

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1

my package has been in transit for 37 days
Today is the delivery day for my package
But to this day nothing has come
Now se...

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1

The costumer service is awful, I called a number 813'-726-**** that resulted in them trying to rob me from my bank...

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Lazada Philippines and eBay Latest Reviews

Recent published reviews
No votes

maI ordered a sony camera and paid for it on march the second but until now received nothing.I send an email about it bu...

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3

Since I accidentally ordered that, and it was a true mistake on my part, I was really shocked because the seller had no...

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No votes

every time I try to put money from my gcash into my lazada wallet I can't cash in, please it's okay thank you

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No votes

They referred me to their web site for questions regarding my topic which wasn't about fraud . So I went to their web...

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