PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Ebay

Lazada Philippines and Ebay Overview

Total reviews
5451
1362
Company responses
0
0
Issues resolved
131
5

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5451 reviews. It is 4089 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Ebay customer service.

Lazada Philippines and Ebay Consumer Ratings

Rank
50 out of 431 in Auctions and Marketplaces category
63 out of 431 in Auctions and Marketplaces category
Customer service
39 in category
56 in category
Delivery Service
41 in category
21 in category
Exchange, Refund and Cancellation Policy
36 in category
42 in category

According to consumer ratings and reviews, Lazada Philippines ranks 13 points higher in the Auctions and Marketplaces category than Ebay. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 119 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Ebay has a higher rating than Lazada Philippines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 77% greater than other in category. Ebay however was rated 1.6 stars and it is 73% greater than other in category.

Lazada Philippines and Ebay Rating Details

Customer service
1.6 (1966 reviews)
1.4 (304 reviews)
Reviewer's quote

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo
Delivery Service
1.8 (1856 reviews)
2.3 (180 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

Don B

Anyway, Their terms of service are a joke. Their privacy policy is a joke, however, their security is above and beyond the industries best, by far! What I'm telling you is that PayPal does NOT have scammers, or hackers, or any outside threat that you need to worry about. It is all incorporated,...

Ryan S
Exchange, Refund and Cancellation Policy
1.7 (1720 reviews)
1.6 (268 reviews)
Reviewer's quote

I need to refund my payment for my helmet order. I payed tru credit card...

PissedConsumer1766645

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

Lazada Philippines and Ebay Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Poor customer service
  • Give false information
  • Service
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Lazada Philippines and Ebay Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Lazada Philippines and Ebay Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Lazada Philippines and Ebay Latest Reviews

Recent published reviews

I didnt recieve my item bat the remark in my lazada app is already shipped . And the recievers information is change .....

Read all 5451 reviews
1

Ebay transaction for nearly $700. Manualsbasket tried to cheat me. Purchased a small item for $100 and a big rig...

Read all 1362 reviews

Lazada Philippines and Ebay Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1419 reviews)
  • Lazada Philippines Customer Care (513 reviews)
  • Lazada Philippines Delivery Service (321 reviews)
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)