PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eBay and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eBay
Lazada Philippines

eBay and Lazada Philippines Overview

Total reviews 45754 7980
Company responses 0 0
Issues resolved 529 165

eBay and Lazada Philippines Consumer Ratings

Rank
109 out of 677 in Auctions and Marketplaces category
112 out of 677 in Auctions and Marketplaces category
Customer service
100 in category
103 in category
Exchange, Refund and Cancellation Policy
97 in category
110 in category
Website
121 in category
100 in category
Product or Service Quality
108 in category
106 in category

eBay and Lazada Philippines Rating Details

Customer service
1.6
(13728 reviews)
1.6
(2755 reviews)
Reviewer's quote

...Talked to two different people and the customer service agents had no idea how to help me and told me to make a new account..

Read full review

... February 27, you also put a note for restricted until February 27th and now its the 1st of March and may Lazpay later is still restricted!? so you have a bad customer service and at the same time not reliable and not true to words, I waited long enough!!!....

Read full review
Exchange, Refund and Cancellation Policy
1.8
(11810 reviews)
1.7
(2404 reviews)
Reviewer's quote

...That supposed to be delivered tomorrow so I can get my truck fix, I been email for a refund purchased never received. I am a getting the run a round..

Read full review

...I can't return/refund the item because there is no record of my order on my Lazada account..

Read full review
Website
2.1
(11601 reviews)
2.3
(2345 reviews)
Reviewer's quote

...Website doesnt actually give stated options to follow their recommended procedure to mark item as Sent and to enter tracking number. Email from EBay threatens to cancel my return request. Sends me around in endless circle of frustration!! Unlikely to shop EBay again after years of doing so..

Read full review

...Lazada has thousands of fraudulent seller accounts on their website..

Read full review
Product or Service Quality
2
(11069 reviews)
2
(2332 reviews)
Reviewer's quote

...Finally no customer service either. I am never going on Ebay again!!..

Read full review

...There is even no human customer service to reply on the live chat help center. Just a virtual answer from an AI. Just remove that 3 of choice order free shipping fee if the sellers will not send the item...

Read full review

eBay and Lazada Philippines Pros and Cons

Pros
  • No pros
  • Good prices
  • Convenient
  • Cash on delivery
  • Fast delivery
  • Affordable prices
Cons
  • Customer service
  • Yes
  • No customer service
  • Poor customer service
  • Give false information
  • Service

eBay and Lazada Philippines Most Positive Reviews

Top rated reviews
5

The seller explain to me after I paid for the item that the item was not in working condition I try to get a refund but...

Read full review
5

it's a hassle if an order come from different supplier, it is delivered one by one, I wish next time that the items...

Read full review
5

I had am jssue where i ordered something on guest account but cannot leave feedback as itbwas guest and not my actual...

Read full review
5

I would like to cancel my order because I ordered it accidentally. It is not my intention to purchase the phone. I am...

Read full review

eBay and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

I proceed to call the listed customer care number for ebay. it goes the automated message, never getting thru to a live...

Read full review
1

order should have been received June 4th but last update from tracking was June 1st. Was able to chat with LEX on June...

Read full review
1

The costumer service is awful, I called a number 813'-726-**** that resulted in them trying to rob me from my bank...

Read full review
1

my package has been in transit for 37 days
Today is the delivery day for my package
But to this day nothing has come
Now se...

Read full review

eBay and Lazada Philippines Latest Reviews

Recent published reviews
No votes

Why do you charge for disposal fee if you are not receiving my old tires ? The old tires are being used on a another...

Read full review
No votes

maI ordered a sony camera and paid for it on march the second but until now received nothing.I send an email about it bu...

Read full review
3

Since I accidentally ordered that, and it was a true mistake on my part, I was really shocked because the seller had no...

Read full review
No votes

every time I try to put money from my gcash into my lazada wallet I can't cash in, please it's okay thank you

Read full review