PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Lazada Malaysia

Ebay and Lazada Malaysia Overview

Total reviews
1360
3292
Company responses
0
0
Issues resolved
5
42

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3292 reviews. It is 1932 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Malaysia customer support team than with Ebay customer service.

Ebay and Lazada Malaysia Consumer Ratings

Rank
63 out of 430 in Auctions and Marketplaces category
51 out of 430 in Auctions and Marketplaces category
Customer service
59 in category
40 in category
Exchange, Refund and Cancellation Policy
44 in category
34 in category
Website
57 in category
39 in category

According to consumer ratings and reviews, Lazada Malaysia ranks 12 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 102 points higher than the worst rated brand in this category. At the same time, Lazada Malaysia was rated 1.6 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lazada Malaysia has a higher rating than Ebay. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 65% greater than other in category. Lazada Malaysia however was rated 2.5 stars and it is 76% greater than other in category.

Ebay and Lazada Malaysia Rating Details

Customer service
1.4 (303 reviews)
1.6 (1071 reviews)
Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

On 13 Jan I contacted the CSO and no case has been opened since my previous conversation with the customer service personnel. I have sent the same attached evidence(Screenshot) of fake/scam seller that has been pointed out in previous chat with cso. Was told this case will be submitted to lazada's...

Peter Tham Y
Exchange, Refund and Cancellation Policy
1.6 (267 reviews)
1.7 (908 reviews)
Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

...Finally , I asked for refund and dispute for not receiving the other part of the parcel. I requested the seller to raise this to LAZADA to refund. They never reply to my comments in dispute and asking me to contact the SKYNET branch again...

Rachel Y
Website
2.2 (257 reviews)
2.5 (898 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

I have not received my parcel and the website says it has delivered the courier guy never contacted me and has delivered, how???..

Mansoor

Ebay and Lazada Malaysia Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Price
  • Affordable
  • Timely delivery
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Poor service
  • Poor feedback to customer

Ebay and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

Ebay and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

Ebay and Lazada Malaysia Latest Reviews

Recent published reviews
1.4

I'm a seller on ebay. They double invoiced me for the month. They took out the amount owed 2 times in a 24-hour period....

Read all 1360 reviews

I have already paid for the item but i have but received it yet. I need it by today.

Read all 3292 reviews

Ebay and Lazada Malaysia Products and Services

Most reviewed product and services
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)
  • Lazada Malaysia Shipping Service (1420 reviews)
  • Lazada Malaysia Customer Care (407 reviews)
  • Lazada Malaysia Delivery Service (134 reviews)