PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Lazada Malaysia

Ebay and Lazada Malaysia Overview

Total reviews
1350
3069
Company responses
0
0
Issues resolved
5
40

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3069 reviews. It is 1719 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Malaysia customer support team than with Ebay customer service.

Ebay and Lazada Malaysia Consumer Ratings

Rank
76 out of 469 in Auctions and Marketplaces category
58 out of 469 in Auctions and Marketplaces category
Customer service
68 in category
48 in category
Exchange, Refund and Cancellation Policy
47 in category
35 in category
Website
67 in category
44 in category

According to consumer ratings and reviews, Lazada Malaysia ranks 18 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 106 points higher than the worst rated brand in this category. At the same time, Lazada Malaysia was rated 1.6 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lazada Malaysia has a higher rating than Ebay. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. Lazada Malaysia however was rated 2.5 stars and it is 75% greater than other in category.

Ebay and Lazada Malaysia Rating Details

Customer service
1.4 (296 reviews)
1.6 (1012 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

...Their "return" policy is a joke, their delivery a disaster, and their customer service consist of a chat-robot (female. that sound better) THERE IS NO TELEPHONE NUMBER. Impossible to get hold of them...

Sugey
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.8 (868 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

Received an broken item without protective warping, but unable to refund..

PissedConsumer1725755
Website
2.2 (251 reviews)
2.5 (860 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...And their website don't show the customer service telephone number & email. In the end have to resort to 3rd party website like this to find their telephone number and email!..

PissedConsumer1675351

Ebay and Lazada Malaysia Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Price
  • Affordable
  • Choice of products
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Poor service
  • Poor feedback to customer

Ebay and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

Ebay and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

Ebay and Lazada Malaysia Latest Reviews

Recent published reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

I am try to call lel express but I cant

Read all 3069 reviews

Ebay and Lazada Malaysia Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Lazada Malaysia Shipping Service (1296 reviews)
  • Lazada Malaysia Customer Care (374 reviews)
  • Lazada Malaysia Delivery Service (128 reviews)