PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Ebay

Lazada Group and Ebay Overview

Total reviews
174
1349
Company responses
0
0
Issues resolved
1
5

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1349 reviews. It is 1175 reviews more than Lazada Group received since Apr 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Group customer support team than with Ebay customer service.

Lazada Group and Ebay Consumer Ratings

Rank
85 out of 469 in Auctions and Marketplaces category
76 out of 469 in Auctions and Marketplaces category
Customer service
66 in category
68 in category
Exchange, Refund and Cancellation Policy
62 in category
47 in category
Diversity of Products or Services
83 in category
51 in category

According to consumer ratings and reviews, Ebay ranks 9 points higher in the Auctions and Marketplaces category than Lazada Group. People gave Lazada Group 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 109 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 107 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Lazada Group. Regarding Diversity of Products or Services criterion, consumers gave Lazada Group 2 stars and it is 53% greater than other in category. Ebay however was rated 2.6 stars and it is 71% greater than other in category.

Lazada Group and Ebay Rating Details

Customer service
1.4 (64 reviews)
1.4 (295 reviews)
Reviewer's quote

My first ever order that i received in Lazada is also the worst ever experience for me. My items are not getting picked up and they emailed that a courier went to the address but they wasn't able to find my address. It's a lie because when a courier picks our item, they will text/call us...

Raia

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi
Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
1.6 (259 reviews)
Reviewer's quote

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H
Diversity of Products or Services
2 (55 reviews)
2.6 (220 reviews)
Reviewer's quote

Bought an item which I found to be defective, seller initially refused to accept return, I raised a dispute and Lazada found in my favour. Item as return, however after a week I contacted Lazada Thailand to find follow up this case and the refused to assist in refunding the money.They said that the...

alex

GETTING WORSE EVERY TIME!!! Scamers everyday, fake sellers, fake products, and even ebay costumer suport, they are always looking into the business, and the seller. As a buyer thousands of goods on ebay, i decided i WILL NO LONGER USE EBAY. I have been scammed with several goods..

joao f

Lazada Group and Ebay Pros and Cons

Pros
  • Idiot agents craft
  • Hhh
  • Delivery
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Lazada Group and Ebay Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Lazada Group and Ebay Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Lazada Group and Ebay Latest Reviews

Recent published reviews
1

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that...

Read all 174 reviews
1

Accounting did not credit my account for a check that they processed. The check was five cents short, and instead of...

Read all 1349 reviews

Lazada Group and Ebay Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (20 reviews)
  • Lazada Group Shipping Service (12 reviews)
  • Lazada Group Website (4 reviews)
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)