Ebay vs Lazada Group: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Lazada Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ebay

1.8

Lazada Group

1.8

Ebay

Lazada Group

Ebay and Lazada Group Overview

Total reviews

1350

175

Company responses

Issues resolved

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1350 reviews. It is 1175 reviews more than Lazada Group received since Apr 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Group customer support team than with Ebay customer service.

Ebay and Lazada Group Consumer Ratings

Rank

77 out of 470 in Auctions and Marketplaces category

86 out of 470 in Auctions and Marketplaces category

Customer service

67 in category

65 in category

Exchange, Refund and Cancellation Policy

46 in category

61 in category

Website

68 in category

70 in category

According to consumer ratings and reviews, Ebay ranks 9 points higher in the Auctions and Marketplaces category than Lazada Group. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 108 points higher than the worst rated brand in this category. At the same time, Lazada Group was rated 1.4 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Lazada Group. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. Lazada Group however was rated 2.2 stars and it is 60% greater than other in category.

Ebay and Lazada Group Rating Details

Customer service

1.4 (296 reviews)

1.4 (64 reviews)

Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

My first ever order that i received in Lazada is also the worst ever experience for me. My items are not getting picked up and they emailed that a courier went to the address but they wasn't able to find my address. It's a lie because when a courier picks our item, they will text/call us...

Raia

Exchange, Refund and Cancellation Policy

1.6 (260 reviews)

1.4 (60 reviews)

Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

Website

2.2 (251 reviews)

2.2 (55 reviews)

Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

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