Ebay vs Lazada Group: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Lazada Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ebay

1.8

Lazada Group

1.8

Ebay

Lazada Group

Ebay and Lazada Group Overview

Total reviews

1361

177

Company responses

Issues resolved

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1361 reviews. It is 1184 reviews more than Lazada Group received since Apr 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Group customer support team than with Ebay customer service.

Ebay and Lazada Group Consumer Ratings

Rank

63 out of 431 in Auctions and Marketplaces category

74 out of 431 in Auctions and Marketplaces category

Customer service

59 in category

57 in category

Exchange, Refund and Cancellation Policy

44 in category

56 in category

Website

59 in category

60 in category

According to consumer ratings and reviews, Ebay ranks 11 points higher in the Auctions and Marketplaces category than Lazada Group. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 102 points higher than the worst rated brand in this category. At the same time, Lazada Group was rated 1.4 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than Lazada Group. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 63% greater than other in category. Lazada Group however was rated 2.2 stars and it is 63% greater than other in category.

Ebay and Lazada Group Rating Details

Customer service

1.4 (303 reviews)

1.4 (64 reviews)

Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

...Customer service would not assist in sorting this out,..

alex

Exchange, Refund and Cancellation Policy

1.6 (267 reviews)

1.4 (60 reviews)

Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

Website

2.2 (257 reviews)

2.2 (55 reviews)

Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

PissedConsumer638046

Ebay and Lazada Group Pros and Cons

Pros

Website appeared to show desirable items
Access to consumers
Price

Delivery
Idiot agents craft
Hhh

Cons

Customer service
Dishonest sellers tolerated
Not feeling protected

Unhelpful customer service
Very poor unprofessional customer service
Not responsible for there job

Ebay and Lazada Group Most Positive Reviews

Top rated reviews

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

Ebay and Lazada Group Most Critical Reviews

Lowest rated reviews

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

Ebay and Lazada Group Latest Reviews

Recent published reviews

I made a purchase got a conformation email they charged my PayPal then erased my purchase and said there was a error in...

Read all 1361 reviews

I want to cancel my order and i want to refund how many time disappointed. 2 times disappointed.

Read all 177 reviews

Ebay and Lazada Group Products and Services

Most reviewed product and services

Ebay Account (160 reviews)
Ebay Customer Care (102 reviews)
Ebay Marketplace (43 reviews)

Lazada Group Customer Care (21 reviews)
Lazada Group Shipping Service (12 reviews)
Lazada Group Website (4 reviews)

How would you compare Ebay vs Lazada Group?

Customer service

Product or Service Quality

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Riza c Riza c Apr 22, 2018 #1467542

I want to know if the money refunded is ready to claim

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