PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and GraysOnline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Ebay and GraysOnline Overview

Total reviews
Company responses
Issues resolved

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1350 reviews. It is 1232 reviews more than GraysOnline received since Feb 8, 2012.

Ebay and GraysOnline Consumer Ratings

77 out of 470 in Auctions and Marketplaces category
116 out of 470 in Auctions and Marketplaces category
Customer service
68 in category
67 in category
Exchange, Refund and Cancellation Policy
46 in category
73 in category
68 in category
93 in category

According to consumer ratings and reviews, Ebay ranks 39 points higher in the Auctions and Marketplaces category than GraysOnline. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 108 points higher than the worst rated brand in this category. At the same time, GraysOnline was rated 1.4 stars for Customer service criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than GraysOnline. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. GraysOnline however was rated 1.8 stars and it is 52% worse than other in category.

Ebay and GraysOnline Rating Details

Customer service
1.4 (296 reviews)
1.4 (62 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...


...Bad Customer SERVICE or really No SERVICE . How long will i have to wait to get. my money back...

Kenneth J
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.2 (54 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

...Glossing over the wrong information as opinion of the assessor and refusing to refund and re offer for sale with correct information. This mob have to be drliberately doing this. They wont give names of responsible managers to talk to...

Terry h
2.2 (251 reviews)
1.8 (48 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...


It was one day before Christmas and their website was showing the operating hours Monday till 12:00 pm. A lady from Sydney responded my email saying that I can collect the item till 12:00 pm on Monday consistent with the website. I have hired a ute, printed everything and drove 1 hour and arrived...

Fulya T

Ebay and GraysOnline Pros and Cons

  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Buying online
  • Terrific untill now
  • Cheap cars
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Product quality
  • Being messed around and lied to

Ebay and GraysOnline Most Positive Reviews

Top rated reviews

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...


Picked up a car all was good

Ebay and GraysOnline Most Critical Reviews

Lowest rated reviews

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...


Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...

Ebay and GraysOnline Latest Reviews

Recent published reviews

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

i bought a car Mazda Cx7 on title was 7 seaters i replace bid and i left to my work after the bid finished i received ma...

Read all 118 reviews

Ebay and GraysOnline Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Graysonline Car Bidding (10 reviews)
  • Graysonline Shipping Service (8 reviews)
  • Graysonline Customer Care (6 reviews)