PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and GraysOnline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
GraysOnline

Ebay and GraysOnline Overview

Total reviews
2459
138
Company responses
0
0
Issues resolved
9
0

Ebay and GraysOnline Consumer Ratings

Rank
67 out of 306 in Auctions and Marketplaces category
124 out of 306 in Auctions and Marketplaces category
Customer service
61 in category
83 in category
Website
70 in category
96 in category
Exchange, Refund and Cancellation Policy
56 in category
91 in category
Diversity of Products or Services
61 in category
79 in category

Ebay and GraysOnline Rating Details

Customer service
1.5 (552 reviews)
1.3 (71 reviews)
Reviewer's quote

I need customer service phone number so I can return to return them For an exchange..

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Pay Pal having greater power, forced their hand down within 7 days and in turn Grays not liking it obviously made a senior manager in Customer service very ill = CANCEL THIS ACCOUNT = SAD Strange enough I also use to be a large account holder with Grays Eistel Timms before they backed Grays online...

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Website
2.1 (474 reviews)
1.8 (55 reviews)
Reviewer's quote

...I do not have time for the back and fourth when something is purchased new I expect them to stand behind a product, ebay is absolutely no help their website is a continuous loop and there is no human interaction or phone numbers to call. what a joke! live and learn..

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It was one day before Christmas and their website was showing the operating hours Monday till 12:00 pm. A lady from Sydney responded my email saying that I can collect the item till 12:00 pm on Monday consistent with the website. I have hired a ute, printed everything and drove 1 hour and arrived...

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Exchange, Refund and Cancellation Policy
1.6 (465 reviews)
1.2 (66 reviews)
Reviewer's quote

I have an order 09-05238-97165 and I had returned all my order back to the seller, but only got half of my refund back. Please help!!!!..

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...Told us they will refund and nearly 4 weeks later still NO REFUND Manager and other staff were very rude..

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Diversity of Products or Services
2.3 (416 reviews)
2.1 (51 reviews)
Reviewer's quote

...I have contacted customer services for 7 times and every one of them promised to refund me on this amount which never seems to happen. I do think this is sale tax fraud that ebay is practicing that they charge tax for something that is not saled and keep the money for themself..

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... keep them"!!????? Anyone missing a case of wine, they had paid for??? Grays Online operates on a Licence from the Government, if they cannot provide adequate services, if their STAFF are stupid or incapable, THEN their licence MUST be removed!! THEY stole a photograph from "www. bikesales. com...

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Ebay and GraysOnline Pros and Cons

Pros
  • Website appeared to show desirable items
  • Variety of available products
  • Price
  • Buying online
  • Terrific untill now
  • Shit
Cons
  • Customer service
  • Not feeling protected
  • Dishonest sellers tolerated
  • Customer service
  • Product quality
  • Being messed around and lied to

Ebay and GraysOnline Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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3.8

Picked up a car all was good

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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3.7

On the 26th of feb 2019 i purchased 6x sala mobile phone holders to the value of $55.80 which i have not recieved.The...

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Ebay and GraysOnline Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

I bought a product online through an auction with a voucher offering a reduction in the price. In the end they refused...

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Ebay and GraysOnline Latest Reviews

Recent published reviews
1

Your company is terrible in taking customers complaints, i was scam in buying a ebay gift card of $200.00
by scanners on...

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1

Purchased an item for delivery and later realised it didnt ship to my state. Emailed them within 12 hours, and a week la...

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1

I have an order 09-05238-97165 and I had returned all my order back to the seller, but only got half of my refund back....

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1

I purchased 3 items that were paid for the money came out of my account, I couldn't pick up the items so paid an...

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Ebay and GraysOnline Products and Services

Most reviewed product and services
  • Ebay Account (171 reviews)
  • Ebay Customer Care (151 reviews)
  • Ebay Marketplace (53 reviews)
  • Graysonline Car Bidding (11 reviews)
  • Graysonline Shipping Service (8 reviews)
  • Graysonline Customer Care (7 reviews)