PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and GraysOnline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
GraysOnline

Ebay and GraysOnline Overview

Total reviews
1366
120
Company responses
0
0
Issues resolved
5
0

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1366 reviews. It is 1246 reviews more than GraysOnline received since Feb 8, 2012.

Ebay and GraysOnline Consumer Ratings

Rank
64 out of 434 in Auctions and Marketplaces category
106 out of 434 in Auctions and Marketplaces category
Customer service
55 in category
58 in category
Exchange, Refund and Cancellation Policy
41 in category
68 in category
Website
58 in category
85 in category

According to consumer ratings and reviews, Ebay ranks 42 points higher in the Auctions and Marketplaces category than GraysOnline. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 106 points higher than the worst rated brand in this category. At the same time, GraysOnline was rated 1.4 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ebay has a higher rating than GraysOnline. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 64% greater than other in category. GraysOnline however was rated 1.8 stars and it is 52% worse than other in category.

Ebay and GraysOnline Rating Details

Customer service
1.4 (306 reviews)
1.4 (64 reviews)
Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

...Bad Customer SERVICE or really No SERVICE . How long will i have to wait to get. my money back...

Kenneth J
Exchange, Refund and Cancellation Policy
1.6 (269 reviews)
1.2 (56 reviews)
Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

...Glossing over the wrong information as opinion of the assessor and refusing to refund and re offer for sale with correct information. This mob have to be drliberately doing this. They wont give names of responsible managers to talk to...

Terry h
Website
2.2 (258 reviews)
1.8 (49 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

It was one day before Christmas and their website was showing the operating hours Monday till 12:00 pm. A lady from Sydney responded my email saying that I can collect the item till 12:00 pm on Monday consistent with the website. I have hired a ute, printed everything and drove 1 hour and arrived...

Fulya T

Ebay and GraysOnline Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Buying online
  • Terrific untill now
  • Cheap cars
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Product quality
  • Being messed around and lied to

Ebay and GraysOnline Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

3.8

Picked up a car all was good

Ebay and GraysOnline Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams...

Ebay and GraysOnline Latest Reviews

Recent published reviews

I listed my first item and then it happened.

Read all 1366 reviews
1

After tracking down the owner of a Mack tipper truck for auction (made out the lettering of removed company decals), and...

Read all 120 reviews

Ebay and GraysOnline Products and Services

Most reviewed product and services
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)
  • Graysonline Car Bidding (10 reviews)
  • Graysonline Shipping Service (8 reviews)
  • Graysonline Customer Care (6 reviews)