PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Gearbest

Ebay and Gearbest Overview

Total reviews
2045
3567
Company responses
0
0
Issues resolved
9
58

Ebay and Gearbest Consumer Ratings

Rank
78 out of 302 in Auctions and Marketplaces category
38 out of 788 in Gadgets and Accessories category
Customer service
60 in category
25 in category
Exchange, Refund and Cancellation Policy
51 in category
19 in category
Website
65 in category
36 in category
Diversity of Products or Services
58 in category
35 in category

Ebay and Gearbest Rating Details

Customer service
1.5 (468 reviews)
3.1 (2478 reviews)
Reviewer's quote

Can't even get a customer service person to help you but yet they allow buyers to get screwed and you cant do nothing about it. The worse website to use and buy anything..

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Exchange, Refund and Cancellation Policy
1.6 (398 reviews)
3.2 (2324 reviews)
Reviewer's quote

... get eBay cards send it to the eBay support that sent me the invoice I should get the car in 2-3 days and after 5 days of Receiving the car I could get a full refund if I didn't want the car....

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...Want to refund and customer service said to wait. I hate them!!!!!..

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Website
2.1 (395 reviews)
3.6 (2343 reviews)
Reviewer's quote

I have been scammed so much from this website I think you guys really gotta fix the problem..

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...You can't give bad reviews on the website unless you receive the order, so they are very smart. Other clients can't see if someone wants to complain and share..

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Diversity of Products or Services
2.4 (346 reviews)
3.7 (2256 reviews)
Reviewer's quote

I purchased from this Junklady1 whose products are mainly sewing goods from EBAY. Seller did not comply with rules of shipping or deadline for delivery. When contacted, I was met with threat from this person that I would be removed from Ebay if I left negative comment...

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...ALL I ASK FOR IS MY MONEY!!! Worst customer SERVICES EVERY!!!..

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Ebay and Gearbest Pros and Cons

Pros
  • Website appeared to show desirable items
  • Price
  • Variety of available products
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • No customer service for sellers
  • Dishonest sellers tolerated
  • Horrible customer service
  • Customer service
  • Customer care

Ebay and Gearbest Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Ebay and Gearbest Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Ebay and Gearbest Latest Reviews

Recent published reviews
No votes

I Disputed a purchase but then realized that I had made a mistake now I cannot make another purchase what do I do

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No votes

Issues not resolved I cannot get them on the phone they are not responding to emails. There is no way to give this...

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No votes

An Account was set up with my
e-mail without my consent
I was scammed into purchasing 2
e bay cards from Walgreens by a wom...

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3.5

I have still not received the following orders: 20032400923307114869 ordered 24/3/20 20041600982910420269 ordered 16/4/2...

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Ebay and Gearbest Products and Services

Most reviewed product and services
  • Ebay Account (167 reviews)
  • Ebay Customer Care (131 reviews)
  • Ebay Marketplace (52 reviews)
  • Gearbest Shipping Service (814 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)