PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Gearbest

Ebay and Gearbest Overview

Total reviews
1350
3479
Company responses
0
0
Issues resolved
5
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 2129 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Ebay customer service.

Ebay and Gearbest Consumer Ratings

Rank
76 out of 475 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
67 in category
26 in category
Exchange, Refund and Cancellation Policy
46 in category
21 in category
Website
65 in category
35 in category

Ebay and Gearbest Rating Details

Customer service
1.4 (296 reviews)
3.1 (2446 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
3.2 (2292 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810
Website
2.2 (251 reviews)
3.6 (2313 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

Ebay and Gearbest Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Horrible customer service
  • Customer service
  • Slow shipping

Ebay and Gearbest Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Ebay and Gearbest Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Ebay and Gearbest Latest Reviews

Recent published reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Ebay and Gearbest Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)