PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Ebay

Etsy and Ebay Overview

Total reviews
1516
2798
Company responses
0
0
Issues resolved
11
11

Etsy and Ebay Consumer Ratings

Rank
81 out of 313 in Auctions and Marketplaces category
80 out of 313 in Auctions and Marketplaces category
Customer service
89 in category
63 in category
Website
77 in category
71 in category
Exchange, Refund and Cancellation Policy
60 in category
58 in category
Delivery Service
59 in category
40 in category

Etsy and Ebay Rating Details

Customer service
1.3 (486 reviews)
1.5 (638 reviews)
Reviewer's quote

...This is getting very frustrating, and Im very disappointed in your customer service. We had a lot of other things to order, but after this experience I will continue to use amazon. We planed to use Etsy for our business as well, but again after this we will not use it!..

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...Very poor customer service. Ebay has really gone downhill..

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Website
2.1 (430 reviews)
2.2 (536 reviews)
Reviewer's quote

...of my correct bank account numbers, and unless you can reset my Etsy account so I can enter the correct information via a trustworthy and secure way on your website, please call me at the number below. I don't want to use email to give them to you. My store is called Mountain...

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...When I called from the number on this site I was hung up on after getting a message over and over to go to the help section of the website. A little credit please, eBay..

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Exchange, Refund and Cancellation Policy
1.6 (387 reviews)
1.6 (531 reviews)
Reviewer's quote

About Case 868231840808 I believe that the decision was wrong: The Buyer reported a case for my shop asking for full refund because the item damaged and not as descripted From the first day I knew the buyer opinion I asked him to send the item back to my address, once I receive the item as he...

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...My claim was denied because of a tracking number this is totally wrong I would not make an effort to get a refund if I received my order . Please have someone call me at 225-397-3183 Joseph Binkley ..

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Delivery Service
1.8 (373 reviews)
2 (428 reviews)
Reviewer's quote

...I then proceed to contact Etsy customer service on line because there is no phone # for customer service. (strike #1) I proceed to explain to the customer service rep. what had happened...

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...pay for an item that was originally cancelled and have text to confirm that order was cancelled and refund issue in two days what happened to great customer service well it went out the window cause this is unacceptable lying to a...

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Etsy and Ebay Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • Many sellers
  • Buying
  • Website appeared to show desirable items
  • Variety of available products
Cons
  • Customer service
  • Did not fix problem
  • No customer service
  • Customer service
  • Not feeling protected
  • No customer service for sellers

Etsy and Ebay Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Etsy and Ebay Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Etsy and Ebay Latest Reviews

Recent published reviews
No votes

I placed an order with you on 21/7/20 and have not heard when the item is being despatched it said 2/3 weeks delivery. C...

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1

I opened a new eBay account using my gmail/facebook account a few days ago. I forgot that I already had an account with...

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1

NO ONE RESPONDED TO MY REQUEST. PHONE CALL DID NO GOOD

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No votes

Your service did not help. However, when I searched further and finally found a way to contact eBay directly I was able...

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Etsy and Ebay Products and Services

Most reviewed product and services
  • Etsy Shipping Service (165 reviews)
  • Etsy Account (102 reviews)
  • Etsy Customer Care (100 reviews)
  • Ebay Account (181 reviews)
  • Ebay Customer Care (168 reviews)
  • Ebay Marketplace (57 reviews)