Etsy vs Ebay: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Etsy

1.8

Ebay

1.8

Etsy

Ebay

Etsy and Ebay Overview

Total reviews	1805	3435
Company responses	0	0
Issues resolved	13	18

Etsy and Ebay Consumer Ratings

Rank

90 out of 324 in Auctions and Marketplaces category

89 out of 324 in Auctions and Marketplaces category

Customer service

82 in category

68 in category

Website

71 in category

70 in category

Exchange, Refund and Cancellation Policy

52 in category

53 in category

Product or Service Quality

64 in category

67 in category

Etsy and Ebay Rating Details

Customer service

1.3 (598 reviews)

1.4 (807 reviews)

Reviewer's quote

...Cannot reach seller, Cabot reach customer service, what kind of business is this?..

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...I need Ebay to help me and I need to speak to somebody from customer service like you do on Amazon. Please can somebody get back to me ASAP, thank you..

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Website

2.1 (515 reviews)

2.1 (698 reviews)

Reviewer's quote

I can't sign in because of two-factor authentication which means I can't use the help section of your website nor can I call you! I need help signing in! I had to change my phone number and now I need to update my phone number so that two-factor authentication sends the code to the CORRECT phone...

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I have spent 2 days calling every customer service number I can find for ebay and they all go to an automated system telling me to use the website. If I could find what I needed help with on the website I wouldn't be trying to get live person to assistance me. All of the phone numbers provided on...

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Exchange, Refund and Cancellation Policy

1.7 (454 reviews)

1.6 (674 reviews)

Reviewer's quote

...I expect a refund or a flag send to unit 288, which I had specified minutes after placing the order..

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...I really think he should refund my money. I give him the lowest recommendation. I feel I no longer want to deal with eBay but I will stay with Amazon I ordered it from Amazon and received it in 2 days..

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Product or Service Quality

1.8 (451 reviews)

1.8 (612 reviews)

Reviewer's quote

As a Etsy seller, our store is suffering unfair treatment, the store always maintain good service and good product, most of time we will also send small gift for buyer to make them happy, but as a seller, we not happy, we are under rude suspend and the platform limit the visit by no reason, we are...

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I have not got my product yet. Its so long to wait for the purchased iteam..

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Etsy and Ebay Pros and Cons

Pros

I feel taken advantage of
There are no pros
Products until now

Buying
Variety of available products
Quick payment

Cons

Customer service
Did not fix problem
No customer service

Customer service
Corporate office is unreachable
No customer service

Etsy and Ebay Most Positive Reviews

Top rated reviews

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Etsy and Ebay Most Critical Reviews

Lowest rated reviews

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Etsy and Ebay Latest Reviews

Recent published reviews

No votes

Sir I big trouble to set up billing issue
I am trying to one week but not open shop.when I all complete that I see messag...

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No votes

Wildwoman66 has been abusive and argumentative! Calling me an idiot and demented! Not backing up her argument with...

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No votes

I'm locked out of Etsy. This is probly the 20th time i tried to get this resolved. It all started when someone opened a...

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No votes

My order no came Im order in September 8 Im what to know if Im going to resive ord gime my money back Im resive imell...

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Etsy and Ebay Products and Services

Most reviewed product and services

Etsy Shipping Service (176 reviews)
Etsy Marketplace (36 reviews)
Etsy Seller Program (32 reviews)

Ebay Profile (63 reviews)
Ebay Marketplace (61 reviews)
Ebay Gift Card (52 reviews)

How would you compare Etsy vs Ebay?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

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Ugonna Ugonna Feb 27 #1832070

Customer service
Seriously bad
Product or Service Quality
Protect thieving sellers
I have something else to compare
Ebay since conception. Etsy?

Same. Both are horrible

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