PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Ebay

Etsy and Ebay Overview

Total reviews
735
1364
Company responses
0
0
Issues resolved
5
5

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1364 reviews. It is 629 reviews more than Etsy received since Mar 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Etsy customer support team than with Ebay customer service.

Etsy and Ebay Consumer Ratings

Rank
66 out of 432 in Auctions and Marketplaces category
63 out of 432 in Auctions and Marketplaces category
Customer service
No votes
57 in category
Website
No votes
58 in category
Exchange, Refund and Cancellation Policy
No votes
44 in category

According to consumer ratings and reviews, Ebay ranks 3 points higher in the Auctions and Marketplaces category than Etsy.

Etsy and Ebay Rating Details

Customer service
No votes
1.4 (306 reviews)
Reviewer's quote

Etsy has horrible customer service, no phone number to call, does not respond to emails either. I received notice of my account being suspended during my trying to check out, i have tried every way to see what the problem is, I don't owe any money to any past account or business account. I have...

Carol V

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo
Website
No votes
2.2 (258 reviews)
Reviewer's quote

...Your website is so complicated I can’t reach your customer service and your website is very confusing. I kept googling til I found this..

PissedConsumer1698457

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616
Exchange, Refund and Cancellation Policy
No votes
1.6 (269 reviews)
Reviewer's quote

...Also cannot get Redheaded Monkeys to call me back regarding a refund. This is very frustrating! I am elderly and not computer wise. Etsy keeps sending me round and round with no satisfaction or resolution...

jacqueline p

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

Etsy and Ebay Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • One of a kind products
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Customer service
  • Did not fix problem
  • No response from etsy
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Etsy and Ebay Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Etsy and Ebay Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Etsy and Ebay Latest Reviews

Recent published reviews

I want you to return my ring

Read all 735 reviews
4

I bought 3 heat belts all the batteries r bad. All I want is batteries. But they do not have them in stock. And I can't...

Read all 1364 reviews

Etsy and Ebay Products and Services

Most reviewed product and services
  • Etsy Shipping Service (106 reviews)
  • Etsy Customer Care (84 reviews)
  • Etsy Account (64 reviews)
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)