PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Etsy
1.8
Ebay
Ebay
1.9
Etsy
Ebay

Etsy and Ebay Overview

Total reviews 2299 4378
Company responses 0 0
Issues resolved 17 25

Etsy and Ebay Consumer Ratings

Rank
93 out of 334 in Auctions and Marketplaces category
70 out of 334 in Auctions and Marketplaces category
Customer service
79 in category
66 in category
Website
78 in category
76 in category
Exchange, Refund and Cancellation Policy
54 in category
52 in category
Product or Service Quality
58 in category
65 in category

Etsy and Ebay Rating Details

Customer service
1.4 (744 reviews)
1.5 (1070 reviews)
Reviewer's quote

The real test of a good company is the way it deals with customer complaints my experience of both Ely and ArtPrintClassic is that their customer service is appalling - I will never use either company again. 1. According to the Etsy site the shop policies dated 23 May 2018 estimated deliveries to...

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Last year eBay has lots of scams and bad customer service Ive had lots problems with them money loses you can call but no one to talk with they dont answer my emails Im done with them..

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Website
2.1 (657 reviews)
2.1 (914 reviews)
Reviewer's quote

Customer service was very helpful and I received tracking number and website address :happy:..

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All the things on my wishlist was ordered without my knowledge my debit card was saved and my boss man's debit card was saved on eBay's website. Now I'm having issues sending the tires back Post office says they weigh too much and the postal service won't honor the return label. They want me to pay...

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Exchange, Refund and Cancellation Policy
1.6 (574 reviews)
1.7 (912 reviews)
Reviewer's quote

...Someone from the 'trust team' (that is what it shows in the email), issued twice refund to buyers while the items still in transit. To reach customer service is impossible. Does ETSY have a customer service, or it is a BS? Very very disappointed and more and more starts to look like ebay...

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...I told him no, refund my money if the model I ordered is not available. He shipped it anyway and I refused the order and told FedEx to return it to seller. Filed claim with eBay and they eventually ruled in my favor but have never refunded my money through Paypal...

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Product or Service Quality
1.9 (570 reviews)
1.8 (821 reviews)
Reviewer's quote

It still shows the 6th of January and when I called your customer service they could not give me any location as to where this particular item is. I also contacted the seller of the meershum pipe block because the stone looks like a piece of meerchum that was scrap that their carvers could not even...

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...told i had to purchase a ebay card and provide the security # on back of card i just want my car part that i ordered this unacceptable i talked to customet service representative his was very rude and told me to go *** my self this...

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Etsy and Ebay Pros and Cons

Pros
  • I feel taken advantage of
  • There are no pros
  • Reasonable pricing of most products
  • Buying
  • Variety of available products
  • Usually protect buyers and sellers
Cons
  • Customer service
  • No customer service
  • Did not fix problem
  • Customer service
  • No customer service
  • Corporate office is unreachable

Etsy and Ebay Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Etsy and Ebay Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Etsy and Ebay Latest Reviews

Recent published reviews
No votes

Needed refund immediately as package had been lost in mail for a month, so I opened a case. Etsy told me I had to wait...

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4.3

eBay advisor. I was supplied with a return label by eBay but I had purchased 2 cupboards and have been sent the wrong...

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1

Call me at 503-539-****
Or email me @
obadiaholivia@***.com
I want you to have the new expiration date please.

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1

Ordered a weight bench and paid with Paypal. Two days later seller says it has damage and he is sending a different...

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Etsy and Ebay Products and Services

Most reviewed product and services
  • Etsy Shipping Service (190 reviews)
  • Etsy Seller Program (43 reviews)
  • Etsy Marketplace (41 reviews)
  • Ebay Profile (78 reviews)
  • Ebay Gift Card (69 reviews)
  • Ebay Marketplace (68 reviews)

How would you compare Etsy vs Ebay?

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Post Comment
#1832070
Customer service
Seriously bad
Product or Service Quality
Protect thieving sellers
I have something else to compare
Ebay since conception. Etsy?

Same. Both are horrible
Reply
0 0

Compare Companies

Etsy Ebay
Rating* 1.8 1.9
Total reviews 2299 4378
Company responses 0 0
Issues resolved 17 25