Etsy vs Ebay: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Etsy

1.8

Ebay

1.8

Etsy

Ebay

Etsy and Ebay Overview

Total reviews

1516

2798

Company responses

Issues resolved

Etsy and Ebay Consumer Ratings

Rank

81 out of 313 in Auctions and Marketplaces category

80 out of 313 in Auctions and Marketplaces category

Customer service

89 in category

63 in category

Website

77 in category

71 in category

Exchange, Refund and Cancellation Policy

60 in category

58 in category

Delivery Service

59 in category

40 in category

Etsy and Ebay Rating Details

Customer service

1.3 (486 reviews)

1.5 (638 reviews)

Reviewer's quote

...This is getting very frustrating, and Im very disappointed in your customer service. We had a lot of other things to order, but after this experience I will continue to use amazon. We planed to use Etsy for our business as well, but again after this we will not use it!..

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...Very poor customer service. Ebay has really gone downhill..

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Website

2.1 (430 reviews)

2.2 (536 reviews)

Reviewer's quote

...of my correct bank account numbers, and unless you can reset my Etsy account so I can enter the correct information via a trustworthy and secure way on your website, please call me at the number below. I don't want to use email to give them to you. My store is called Mountain...

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...When I called from the number on this site I was hung up on after getting a message over and over to go to the help section of the website. A little credit please, eBay..

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Exchange, Refund and Cancellation Policy

1.6 (387 reviews)

1.6 (531 reviews)

Reviewer's quote

About Case 868231840808 I believe that the decision was wrong: The Buyer reported a case for my shop asking for full refund because the item damaged and not as descripted From the first day I knew the buyer opinion I asked him to send the item back to my address, once I receive the item as he...

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...My claim was denied because of a tracking number this is totally wrong I would not make an effort to get a refund if I received my order . Please have someone call me at 225-397-3183 Joseph Binkley ..

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Delivery Service

1.8 (373 reviews)

2 (428 reviews)

Reviewer's quote

...I then proceed to contact Etsy customer service on line because there is no phone # for customer service. (strike #1) I proceed to explain to the customer service rep. what had happened...

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...pay for an item that was originally cancelled and have text to confirm that order was cancelled and refund issue in two days what happened to great customer service well it went out the window cause this is unacceptable lying to a...

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Etsy and Ebay Pros and Cons

Pros

I feel taken advantage of
Products until now
Many sellers

Buying
Website appeared to show desirable items
Variety of available products

Cons

Customer service
Did not fix problem
No customer service

Customer service
Not feeling protected
No customer service for sellers

Etsy and Ebay Most Positive Reviews

Top rated reviews

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Etsy and Ebay Most Critical Reviews

Lowest rated reviews

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Etsy and Ebay Latest Reviews

Recent published reviews

No votes

I placed an order with you on 21/7/20 and have not heard when the item is being despatched it said 2/3 weeks delivery. C...

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I opened a new eBay account using my gmail/facebook account a few days ago. I forgot that I already had an account with...

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NO ONE RESPONDED TO MY REQUEST. PHONE CALL DID NO GOOD

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No votes

Your service did not help. However, when I searched further and finally found a way to contact eBay directly I was able...

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Etsy and Ebay Products and Services

Most reviewed product and services

Etsy Shipping Service (165 reviews)
Etsy Account (102 reviews)
Etsy Customer Care (100 reviews)

Ebay Account (181 reviews)
Ebay Customer Care (168 reviews)
Ebay Marketplace (57 reviews)

How would you compare Etsy vs Ebay?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

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Ugonna Ugonna Feb 27 #1832070

Customer service
Seriously bad
Product or Service Quality
Protect thieving sellers
I have something else to compare
Ebay since conception. Etsy?

Same. Both are horrible

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