PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Etsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Etsy

Ebay and Etsy Overview

Total reviews 3128 1677
Company responses 0 0
Issues resolved 16 12

Ebay and Etsy Consumer Ratings

Rank
88 out of 318 in Auctions and Marketplaces category
89 out of 318 in Auctions and Marketplaces category
Customer service
68 in category
87 in category
Website
76 in category
78 in category
Exchange, Refund and Cancellation Policy
55 in category
53 in category
Diversity of Products or Services
75 in category
64 in category

Ebay and Etsy Rating Details

Customer service
1.4 (735 reviews)
1.3 (551 reviews)
Reviewer's quote

...NOBODY AT THE GENERAL CUSTOMER SERVICE NUMBER CAN HELP. WHY???? THEY ARE BLAMING EVERYTHING ON COVID..

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...How can we have a good customer service if I cannot answer the emails!!!! Really pissed. They want us to have a good customer service and THEIR customer service is ZERO!!!..

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Website
2.1 (634 reviews)
2 (480 reviews)
Reviewer's quote

The online balance checker does not work either on the website or on the mobile app. This is the 21st century I expect better than that from eBay. Get your *** together and fix the *** balance checker..

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Is only a recording telling you to go to the website. There are no physical people to talk to when you have a serious problem. Like updating your email causing you to lose connection between your shop and regular account and not being able to update or change anything in the shop..

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Exchange, Refund and Cancellation Policy
1.6 (623 reviews)
1.6 (426 reviews)
Reviewer's quote

I bought an iPhone Pro from eBay and then the seller remove the item but put a package number in the package never came I would like a refund or the item I tried to call UPS and it said it was delivered to the Walmart vision Center not 101 Laura Ave..

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The vanity mirror doesnt come with light bulbs and I would like a refund immediately otherwise the police would be involved and I will be taking you guys to court..

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Diversity of Products or Services
2.3 (577 reviews)
2.3 (402 reviews)
Reviewer's quote

... only put me off and put me off as if his customer/buyers issue did not matter to them because they were only worried about the cash theyre making off of fake products using eBay to sell, each and every time he has answered it has been something as petty as if you keep the controllers I will give you seven dollars back. Well, first what the heck am I supposed to do with these controllers literally we cannot use that that is exactl...

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Said they dont offer support and to go on website or email them instead, which I have been doing with zero responses back! I still have not heard back and its been 5 days! Now I have no way of earning the money that is to be owed for the products I worked so hard to sell!..

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Ebay and Etsy Pros and Cons

Pros
  • Buying
  • Variety of available products
  • Price
  • I feel taken advantage of
  • There are no pros
  • Many sellers
Cons
  • Customer service
  • Corporate office is unreachable
  • Not feeling protected
  • Customer service
  • Did not fix problem
  • No customer service

Ebay and Etsy Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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Ebay and Etsy Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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Ebay and Etsy Latest Reviews

Recent published reviews
1.3

Several weeks ago placed orrder# 38805.to..youteckedin2012..money was taken from visa card..no product was ever sent, co...

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1

I have not heard anything from Etsy. I have never been on Etsy before and was not sure how it worked. I didn't think the...

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2.3

Ebay did nothing but send me a form email stating that the negative feedback left for a seller was removed because it...

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No votes

Hi,
I have added an item to my basket but am unable to check out. The checkout box is greyed out and it says that all pay...

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Ebay and Etsy Products and Services

Most reviewed product and services
  • Ebay Account (184 reviews)
  • Ebay Customer Care (184 reviews)
  • Ebay Marketplace (60 reviews)
  • Etsy Shipping Service (173 reviews)
  • Etsy Account (110 reviews)
  • Etsy Customer Care (106 reviews)