PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Etsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Etsy

Ebay and Etsy Overview

Total reviews
1350
697
Company responses
0
0
Issues resolved
5
3

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1350 reviews. It is 653 reviews more than Etsy received since Mar 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ebay customer support team and Etsy customer service.

Ebay and Etsy Consumer Ratings

Rank
76 out of 474 in Auctions and Marketplaces category
79 out of 474 in Auctions and Marketplaces category
Customer service
69 in category
75 in category
Exchange, Refund and Cancellation Policy
47 in category
48 in category
Website
67 in category
75 in category

According to consumer ratings and reviews, Ebay ranks 3 points higher in the Auctions and Marketplaces category than Etsy. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 110 points higher than the worst rated brand in this category. At the same time, Etsy was rated 1.3 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Etsy has a higher rating than Etsy. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 63% greater than other in category. Etsy however was rated 2.1 stars and it is 58% greater than other in category.

Ebay and Etsy Rating Details

Customer service
1.4 (296 reviews)
1.3 (251 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi

...They simply told me that I do not meet their customer service expectations. They have withheld my money, I cannot make a backup copy of my groceries, nor of my invoices, articles, clients, reviews ..

Maria M
Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.6 (202 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

Your seller did not have the item I purchased and has not responded to any of my emails pertaining to my full refund. I have contacted the seller every day since the first time we communicated to no avail. I would like for someone to intervene on my behalf...

Lorina J
Website
2.2 (251 reviews)
2.1 (224 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...Your website is so complicated I can’t reach your customer service and your website is very confusing. I kept googling til I found this..

PissedConsumer1698457

Ebay and Etsy Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • I feel taken advantage of
  • Products until now
  • Some good sellers
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Did not fix problem
  • Poor seller tools and no phone number to the dispute team

Ebay and Etsy Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

Ebay and Etsy Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

Ebay and Etsy Latest Reviews

Recent published reviews
1

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

My jewelry changed color an broke I want a refund for my 14 kt gold over lay 4 inches Earrings

Read all 697 reviews

Ebay and Etsy Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Etsy Shipping Service (97 reviews)
  • Etsy Customer Care (81 reviews)
  • Etsy Account (61 reviews)