PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastern Lettering and Lids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastern Lettering
Lids

Eastern Lettering and Lids Overview

Total reviews 82 266
Company responses 0 0
Issues resolved 0 0

Eastern Lettering and Lids Consumer Ratings

Rank
65 out of 388 in Sport category
791 out of 2346 in Footwear and Clothing category
Website
73 in category
657 in category
Customer service
63 in category
429 in category
Exchange, Refund and Cancellation Policy
67 in category
480 in category
Value for money
74 in category
517 in category

Eastern Lettering and Lids Rating Details

Website
1.9 (17 reviews)
1.9 (88 reviews)
Reviewer's quote

I went to their website and in the search bar I put in 2" embroidered letter C in navy blue. I was sent to a page so I ordered 25 of them. They were cut out letters I could of done with my cricut...

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For some reason I had another address on the website and I had already had my address and I didnt double check because I knew I put my address but somehow it got sent to the wrong address and now I didnt receive my hat..

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Customer service
1.2 (17 reviews)
1.3 (109 reviews)
Reviewer's quote

...Now what will you do? WOW! Is all I have to say here, they do not know how to deal with customers or offer customer service. I wonder how they stay in business? Unprofessional, and ignorant. This is a company that sells cloth lettering...

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Had an issue with the first hat not being delivered customer service went over and above their call of duty and he received his hat on yesterday thank you..

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Exchange, Refund and Cancellation Policy
1 (12 reviews)
1.3 (93 reviews)
Reviewer's quote

...WANT A REFUND!!!..

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...on duty told me that he could not make the change and that I had to go back to the store where my wife bought I explained that the receipt has the change policy on the back and he did not want to change the shirt for the same shirt obviously we continue to insist because it is my money because I had my...

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Value for money
1.3 (12 reviews)
1.8 (75 reviews)
Reviewer's quote

...Now that I know others had this problem, Ill be taking legal action to get some money back. Total losses $50. *** this place...

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...I watched as he changed uniform pretended to count money and ignored me. It was not only disrespectful but troubling. I waited at least 15-20 minutes...

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Eastern Lettering and Lids Pros and Cons

Pros
  • Website pictures
  • Product
  • Website
  • Nice stuff
  • Good hats
  • No pros at all
Cons
  • Customer service
  • Eastern lettering
  • Ceo
  • Customer service
  • Poor delivery
  • Rudeness

Eastern Lettering and Lids Most Positive Reviews

Top rated reviews
5

Ed was such a great customer service rep. He took my order for greek lettering for our sorority jackets. I was in a ti...

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4.4

Had an issue with the first hat not being delivered customer service went over and above their call of duty and he...

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5

Eastern Lettering did a great job for my little league baseball team. We are the Mighty mites. Our parents all...

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4.4

They handled my problems with care and professionalism, couldn't ask for more. And a 40 dollar discount. Pleased!!!

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Eastern Lettering and Lids Most Critical Reviews

Lowest rated reviews
1

I ordered several letters to be applied to football jerseys and when the letters arrived (late I'll add) they were not...

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1

This is my negative experience with LIDS that I would like to share. This is the first time I have ever wrote a...

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1

I have been dealing with this company since April trying to get 2 numbers that they have not sent or ansered my numerous...

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1

Ordered a custom hat on dec. 14 and they were quick to take my money and here it is 2 days before Xmas and it has not...

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Eastern Lettering and Lids Latest Reviews

Recent published reviews
No votes

Your overage does seem high. I work for a flooring company. It is not uncommon to provide a higher overage depending on...

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No votes

I was second in line and I asked the cashier/manager if he was too busy to do embroidery on a hat he basically yelled...

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No votes

Been over 2 months still haven't received my order of numbers and letters I ordered.

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No votes

Never received package didnt receive package message said delivered but package wasnt on porch when I came home from...

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