PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastbay and StockX as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastbay
StockX

Eastbay and StockX Overview

Total reviews 110 674
Company responses 0 0
Issues resolved 1 3

Eastbay and StockX Consumer Ratings

Rank
437 out of 2100 in Footwear and Clothing category
659 out of 2100 in Footwear and Clothing category
Customer service
363 in category
415 in category
Delivery Service
347 in category
383 in category
Website
552 in category
534 in category
Value for money
333 in category
443 in category

Eastbay and StockX Rating Details

Customer service
1.4 (50 reviews)
1.3 (236 reviews)
Reviewer's quote

...I called customer service and was on hold for 54 minutes waiting to speak to someone. When I finally spoke to someone they were unable to provide any information. I asked to speak to a supervisor...

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...I was begging her to understand my POV and my situation but she could CARE LESS!!! This is not what I expected STOCKX customer service to be like. I am a new seller and this is my 5th sale. She told me my sale was cancelled because of a double drop off in UPS? The order number is 14945920-14845679...

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Delivery Service
1.8 (49 reviews)
1.7 (198 reviews)
Reviewer's quote

...Sent them message asking for refund, or money off new pair and all they did was send and email confirming my order of the defective cleats and their delivery..

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...Of course, I can't find a number to call their customer service either..

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Website
1.9 (47 reviews)
1.9 (204 reviews)
Reviewer's quote

While I was holding I decided to look for the same items on a different website I found 6 of the 9 items on 5 different websites and processed the payments for all of them all while I was on hold waiting to speak to customer service. At first, I thought there is no way I should be waiting for this...

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I have not received a payout for 2 pairs of shoes that were shipped to you a month ago. There has been no movement in the app/website. It is showing "En Route" on my 2 shoes. It has been a month to this day.

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Value for money
2.1 (47 reviews)
1.8 (183 reviews)
Reviewer's quote

...I just want my money back and more importantly to not be ignored. I will warn people about EastBays gross negligence from now on. I took a pic of my return package and I can get in contact with my local UPS drop off for any further proof that I sent it back..

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I never gotten my Billie Eilish Limited Edition figure and it's been 2 months! They don't answer any of my messages through their website and refuse to give me my money back. I have contacted the BBB to help me since my bank is also slacking on their behave..

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Eastbay and StockX Pros and Cons

Pros
  • Options
  • Multiple products
  • Ease of website
  • There sneakers
  • Huge variety of sneakers
  • Authentication service
Cons
  • Customer service
  • Lack of after-sales service
  • Poor service
  • Bad customer service
  • There lack of response and dishonesty
  • Receiving zero consideration for my claim

Eastbay and StockX Most Positive Reviews

Top rated reviews
5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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5

Hello . Yes i want to know whats the address on those nike sf high top triple black ... my email is ......

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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5

Can’t Locate Package threw new account I Have The Tracking Number But Emails Aren’t Working Wright

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Eastbay and StockX Most Critical Reviews

Lowest rated reviews
1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

I recently ordered a pair of sneakers from Stockx for my son for Christmas. It was my first time using this web site. I...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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1

The first time I was going to use StockX - I tried to buy my husband a pair of shoes for our anniversary, and I got a...

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Eastbay and StockX Latest Reviews

Recent published reviews
3

I purchased a pair of shoes from your with my footlocker gift card and the shoes was too small. I shipped the back to yo...

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No votes

I ordered the wrong shoes in they took my money off my card

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1

"Ordered football cleats for my son. Received an email telling me the order was on the way. When I clicked 'Track my...

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1

To whom it may concern,
I am very frustrated and angry with how one of your agents treated me with an issue I had. She ev...

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Eastbay and StockX Products and Services

Most reviewed product and services
  • Eastbay Shipping Service (12 reviews)
  • Eastbay Customer Care (11 reviews)
  • Eastbay Manager (3 reviews)
  • Stockx Shipping Service (142 reviews)
  • Stockx Customer Care (68 reviews)
  • Stockx Account (25 reviews)