PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lids and Eastbay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lids
Eastbay

Lids and Eastbay Overview

Total reviews 165 110
Company responses 0 0
Issues resolved 0 1

Lids and Eastbay Consumer Ratings

Rank
638 out of 2100 in Footwear and Clothing category
437 out of 2100 in Footwear and Clothing category
Customer service
365 in category
363 in category
Exchange, Refund and Cancellation Policy
375 in category
371 in category
Website
560 in category
551 in category
Product or Service Quality
392 in category
325 in category

Lids and Eastbay Rating Details

Customer service
1.4 (71 reviews)
1.4 (50 reviews)
Reviewer's quote

...Customer service really sucks with their unprofessional act of treating customers unfairly. While I was talking to the agent, he is literally having a conversation with someone in the back laughing..

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...I called customer service and was on hold for 54 minutes waiting to speak to someone. When I finally spoke to someone they were unable to provide any information. I asked to speak to a supervisor...

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Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
1.4 (43 reviews)
Reviewer's quote

...It has been two weeks and I still havent received a refund or the artwork that was intended for me..

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...Sent them message asking for refund, or money off new pair and all they did was send and email confirming my order of the defective cleats and their delivery..

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Website
1.8 (59 reviews)
1.9 (47 reviews)
Reviewer's quote

...The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that. Even when searching for an item online..

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While I was holding I decided to look for the same items on a different website I found 6 of the 9 items on 5 different websites and processed the payments for all of them all while I was on hold waiting to speak to customer service. At first, I thought there is no way I should be waiting for this...

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Product or Service Quality
1.7 (58 reviews)
1.9 (45 reviews)
Reviewer's quote

I received terrible customer service from Ken today at Mayfair Mall who informed me that Alex is the store manager and wasn't there. He was beyond rude and I gathered statements from customers who observed the conversation..

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I sent my shoes back last week through UPS for a refund of $120 and all of my attempts at contacting customer service has failed. I just want my money back and more importantly to not be ignored. I will warn people about EastBays gross negligence from now on...

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Lids and Eastbay Pros and Cons

Pros
  • People who know is knowledgable
  • Well show cased products
  • Very clean & well lit store
  • Options
  • Multiple products
  • Ease of website
Cons
  • Customer service
  • Poor delivery
  • Do not order online
  • Customer service
  • Lack of after-sales service
  • Poor service

Lids and Eastbay Most Positive Reviews

Top rated reviews
4.4

They handled my problems with care and professionalism, couldn't ask for more. And a 40 dollar discount. Pleased!!!

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5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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4.3

Order twice from lids. The price is good but when it comes to shipping the item it's the worst thing ever! Be ready to...

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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Lids and Eastbay Most Critical Reviews

Lowest rated reviews
1

This is my negative experience with LIDS that I would like to share. This is the first time I have ever wrote a...

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1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

Ordered a custom hat on dec. 14 and they were quick to take my money and here it is 2 days before Xmas and it has not...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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Lids and Eastbay Latest Reviews

Recent published reviews
1

Not delivered as told from emails

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3

I purchased a pair of shoes from your with my footlocker gift card and the shoes was too small. I shipped the back to yo...

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No votes

The order was actually right. I was the one that had down the wrong address but Lids took care of it fast and...

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1

"Ordered football cleats for my son. Received an email telling me the order was on the way. When I clicked 'Track my...

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Lids and Eastbay Products and Services

Most reviewed product and services
  • Lids Shipping Service (29 reviews)
  • Lids Customer Care (16 reviews)
  • Lids Website (8 reviews)
  • Eastbay Shipping Service (12 reviews)
  • Eastbay Customer Care (11 reviews)
  • Eastbay Manager (3 reviews)