PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastbay and Foot Locker as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastbay
Foot Locker

Eastbay and Foot Locker Overview

Total reviews 113 470
Company responses 0 0
Issues resolved 2 2

Eastbay and Foot Locker Consumer Ratings

Rank
459 out of 2188 in Footwear and Clothing category
672 out of 2188 in Footwear and Clothing category
Customer service
377 in category
430 in category
Delivery Service
380 in category
480 in category
Value for money
356 in category
508 in category
Website
577 in category
605 in category

Eastbay and Foot Locker Rating Details

Customer service
1.4 (53 reviews)
1.3 (172 reviews)
Reviewer's quote

...Customer service is non existent. I tried calling when the package first arrived and I was waiting for over an hour and no one picked up the phone. 3 months later I tried again and the number doesnt exist...

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...Customer Service number doesn't work and not responding to emails!!..

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Delivery Service
1.8 (52 reviews)
1.5 (139 reviews)
Reviewer's quote

...The first delivery came in and was not what we had ordered and we refused the vehicle [ it was to be a 2017 ] and had to reorder another [ which was now a 2018 ] which finally came in correct. Nice vehicle. The third vehicle was the 2020 Colorado for my wife...

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...The delivery date for the second pair was 9/30/2020. I called and spoke with Leah (rep 4785). She stated she was a resolution specialist, which she was NO HELP at all...

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Value for money
2.1 (50 reviews)
1.7 (134 reviews)
Reviewer's quote

...Sent them message asking for refund, or money off new pair and all they did was send and email confirming my order of the defective cleats and their delivery..

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I’ve been waiting on my return for a week and a half going on two weeks ! I just want my money back I’ll never do business with you guys again this was the worse experience ever ! I’ve been trying to call the customer service line since my return was “processed” and I haven’t been able to get...

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Website
1.9 (50 reviews)
1.8 (151 reviews)
Reviewer's quote

...When I confronted them with the fact their website says orders will be shipped the next business day, she hung up on me. After being on the phone for over two hours. Will NEVER order from them again...

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...Ive been trying to call but the automated person says due to COVID 19 they arent answering calls and the website is suddenly not responding as well. All I want is my other shoe and something for this inconvenience..

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Eastbay and Foot Locker Pros and Cons

Pros
  • Options
  • Multiple products
  • Ease of website
  • Whats taking so long
  • Online shopping
  • Lost package
Cons
  • Customer service
  • Lack of after-sales service
  • Poor service
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone

Eastbay and Foot Locker Most Positive Reviews

Top rated reviews
5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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5

It says I bought something for $106.00 and I never purchased nothing

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Eastbay and Foot Locker Most Critical Reviews

Lowest rated reviews
1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

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Eastbay and Foot Locker Latest Reviews

Recent published reviews
4.1

I was sent a survey request for our new 2020 Colorado in the early part of 2020 as we had to order the vehicle based on...

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No votes

I went into the store to get some shoes, that's when a worker came up to me and told me I can't shop without a mask and...

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1

I spent $300 on eastbay and only received half the products I ordered. Customer service is non existent. I tried...

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1

Brought air max shoes. They were the wrong size 4 times in tried to return these shoes and they keep coming back . And...

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Eastbay and Foot Locker Products and Services

Most reviewed product and services
  • Eastbay Shipping Service (13 reviews)
  • Eastbay Manager (3 reviews)
  • Foot Locker Shipping Service (57 reviews)
  • Foot Locker Manager (11 reviews)
  • Foot Locker Sales Representative (9 reviews)