PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastbay and Foot Locker as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastbay
Foot Locker

Eastbay and Foot Locker Overview

Total reviews
109
490
Company responses
0
0
Issues resolved
0
1

Eastbay and Foot Locker Consumer Ratings

Rank
423 out of 2053 in Footwear and Clothing category
615 out of 2053 in Footwear and Clothing category
Customer service
377 in category
423 in category
Delivery Service
371 in category
449 in category
Website
535 in category
570 in category
Value for money
323 in category
459 in category

Eastbay and Foot Locker Rating Details

Customer service
1.3 (49 reviews)
1.3 (170 reviews)
Reviewer's quote

I sent my shoes back last week through UPS for a refund of $120 and all of my attempts at contacting customer service has failed. I just want my money back and more importantly to not be ignored. I will warn people about EastBays gross negligence from now on...

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I never received my order it’s been over a month ! I was told by customer service when they did answer the phone my order was “lost in transit” they told me I was going to b issued a return. I’ve been waiting on my return for a week and a half going on two weeks ! I just want my money back I’ll...

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Delivery Service
1.7 (48 reviews)
1.4 (137 reviews)
Reviewer's quote

I have a credit due to me over $100 and I cant connect To customer service by phone and there is no other way to use the credit with an online order. On hold over an hour..

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...Have called customer service probably 15 times no one answers, emailing every day, no response. Stunning..

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Website
1.9 (46 reviews)
1.8 (149 reviews)
Reviewer's quote

While I was holding I decided to look for the same items on a different website I found 6 of the 9 items on 5 different websites and processed the payments for all of them all while I was on hold waiting to speak to customer service. At first, I thought there is no way I should be waiting for this...

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...Ive been trying to call but the automated person says due to COVID 19 they arent answering calls and the website is suddenly not responding as well. All I want is my other shoe and something for this inconvenience..

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Value for money
2.1 (44 reviews)
1.7 (138 reviews)
Reviewer's quote

...Eventually I got my money back based on me sending several emails because they arent taking calls. After all that drama, another Eastbay associate encouraged me to go to a store and order directly from the store because it is a different inventory. so I recently did just that...

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...they got my money for 2 pair of shoes...

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Eastbay and Foot Locker Pros and Cons

Pros
  • Options
  • Multiple products
  • Ease of website
  • Whats taking so long
  • Lost package
  • Online shopping
Cons
  • Customer service
  • Lack of after-sales service
  • On hold far too long
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone

Eastbay and Foot Locker Most Positive Reviews

Top rated reviews
5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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5

It says I bought something for $106.00 and I never purchased nothing

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Eastbay and Foot Locker Most Critical Reviews

Lowest rated reviews
1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

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Eastbay and Foot Locker Latest Reviews

Recent published reviews
4.4

Have not heard a response and have tried to call twice and have waited on the phone for more than 30 minutes both times

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No votes

Hello I’m trying to track my order it should have been here my order number is V4000988999 what is going on

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1.5

I sent my shoes back last week through UPS for a refund of $120 and all of my attempts at contacting customer service ha...

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No votes

DI am missing my order worth 330 dollars its been going on three weeks for to pairs of sneakers

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Eastbay and Foot Locker Products and Services

Most reviewed product and services
  • Eastbay Shipping Service (12 reviews)
  • Eastbay Customer Care (11 reviews)
  • Eastbay Manager (3 reviews)
  • Foot Locker Customer Care (59 reviews)
  • Foot Locker Shipping Service (54 reviews)
  • Foot Locker Website (20 reviews)