PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eastbay and Finish Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eastbay
Finish Line

Eastbay and Finish Line Overview

Total reviews 111 158
Company responses 0 0
Issues resolved 1 2

Eastbay and Finish Line Consumer Ratings

Rank
439 out of 2103 in Footwear and Clothing category
558 out of 2103 in Footwear and Clothing category
Customer service
363 in category
473 in category
Delivery Service
353 in category
381 in category
Website
552 in category
543 in category
Product or Service Quality
330 in category
399 in category

Eastbay and Finish Line Rating Details

Customer service
1.4 (51 reviews)
1.2 (78 reviews)
Reviewer's quote

...I called customer service and was on hold for 54 minutes waiting to speak to someone. When I finally spoke to someone they were unable to provide any information. I asked to speak to a supervisor...

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...the check so I keep hearing different stories it's been almost a month now and I have not yet received my refund I need my money now this is the worst customer service ever to never deal with Finish Line they have the worst customer...

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Delivery Service
1.7 (50 reviews)
1.7 (56 reviews)
Reviewer's quote

...Sent them message asking for refund, or money off new pair and all they did was send and email confirming my order of the defective cleats and their delivery..

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TERRIBLE MESSED UP SERVICE! Absolutely terrible.

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Website
1.9 (48 reviews)
1.9 (59 reviews)
Reviewer's quote

While I was holding I decided to look for the same items on a different website I found 6 of the 9 items on 5 different websites and processed the payments for all of them all while I was on hold waiting to speak to customer service. At first, I thought there is no way I should be waiting for this...

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...It’s not my fault your website doesn’t update your inventory correctly or you realized you lost money. I will never do business with finishline. com again...

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Product or Service Quality
1.9 (46 reviews)
1.7 (57 reviews)
Reviewer's quote

I sent my shoes back last week through UPS for a refund of $120 and all of my attempts at contacting customer service has failed. I just want my money back and more importantly to not be ignored. I will warn people about EastBays gross negligence from now on...

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...This company lacks customer service skills are quick to want to throw you $20 rewards money..

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Eastbay and Finish Line Pros and Cons

Pros
  • Options
  • Multiple products
  • Ease of website
  • Horriable
  • Good selection of sizes
  • Newest styles
Cons
  • Customer service
  • Lack of after-sales service
  • Poor service
  • Customer service
  • Customer care line
  • Very very very poor managment

Eastbay and Finish Line Most Positive Reviews

Top rated reviews
5

I ordered online from Eastbay and had to send back for exchange as the capris I ordered did not fit. Sending returns by...

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5

My father needed me to buy my sisters shoes, of course he wouldn't know what to get, so he asked me to place the order...

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5

I sent for an exchange on June 3,2020. I haven't been on customer service hold for 2 weeks ! I would like to get an...

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5

I bought shoes for my fiancé . When i got home he tried them on and didn’t like the way they fit . Tried to take them...

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Eastbay and Finish Line Most Critical Reviews

Lowest rated reviews
1

I am DISGUSTED with this company. DO NOT PURCHASE FROM THEM! I purchased from them and realized I accidentally had it...

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1

Went into finish line on a not busy week day. Looked around for a pair of shoes my son picks out and at the semester...

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1

So I ordered a pair of women's medium pants and received men's small basketball shorts. When I called to ask about an...

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1

hi my name is Neel Patel and i recently visited a finish line store at los Cerritos mall and my girlfriend bought a...

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Eastbay and Finish Line Latest Reviews

Recent published reviews
1

I placed an order worth $300 5 months ago and only got $100 worth. The eastbay contact numbers are all invalid and my...

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1

I have placed multiple online orders with this company. Last one it allowed me to place an order and pay for it. I...

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3

I purchased a pair of shoes from your with my footlocker gift card and the shoes was too small. I shipped the back to yo...

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1.6

I had to do an online return by mail an still waiting for refund cant seem to get anyone by phone or email for refund...

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Eastbay and Finish Line Products and Services

Most reviewed product and services
  • Eastbay Shipping Service (12 reviews)
  • Eastbay Customer Care (11 reviews)
  • Eastbay Manager (3 reviews)
  • Finish Line Shipping Service (24 reviews)
  • Finish Line Customer Care (13 reviews)
  • Finish Line Manager (7 reviews)