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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $9.4K AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Diversity of Products or Services
  • Connectivity 1

Customers don't like

  • Especially non-english yokels3
  • Customer service2
  • Hustling modems2
  • Tech support2
  • User interface1
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1516 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Diversity of Products or Services
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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