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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 56 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $10.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Connectivity 1

Customers don't like

  • Customer service2
  • Too aggressive trying to delay cancellation1
  • Unauthorized usage of my credit card1
  • User interface1
  • Websites they give have impossible domain name1
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1493 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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