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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • I havent liked at all 1
  • Connectivity 1

Customers don't like

  • Customer service6
  • Especially non-english yokels3
  • Too aggressive trying to delay cancellation2
  • Tech support2
  • Hustling modems2
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Suddenlink

Telecommunications
  • 14 ISSUES RESOLVED
  • 1363 TOTAL REVIEWS
  • $600K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • High speed internet 11
  • Fast when it works 7
  • Easy setup 6
  • Ease of payment 6
  • Internet 5

Customers don't like

  • Customer service50
  • Raising prices11
  • Shady practices5
  • Pricing and customer service5
  • No popular channels5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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