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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $9.4K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Connectivity 1

Customers don't like

  • Especially non-english yokels3
  • Tech support2
  • Hustling modems2
  • Customer service2
  • Way they do business1
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Suddenlink

Telecommunications
  • 11 ISSUES RESOLVED
  • 1217 TOTAL REVIEWS
  • $580K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 10
  • Fast when it works 6
  • Easy setup 6
  • Ease of payment 6
  • Internet 5

Customers don't like

  • Customer service13
  • Raising prices11
  • Shady practices5
  • No popular channels5
  • Internet speed5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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