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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $10.1K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Connectivity 1

Customers don't like

  • Customer service2
  • Too aggressive trying to delay cancellation1
  • Unauthorized usage of my credit card1
  • User interface1
  • Websites they give have impossible domain name1
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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 587 TOTAL REVIEWS
  • $91.7K CLAIMED LOSSES
  • $615 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • Tech who came to the house who was professional and polite 1
  • When it worked once 1

Customers don't like

  • Issue was not resolved13
  • No one resolves problem12
  • How poor customer service is11
  • No one resolves the problem11
  • Unable to resolve problem9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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