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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • I havent liked at all 1
  • Connectivity 1

Customers don't like

  • Customer service6
  • Especially non-english yokels3
  • Too aggressive trying to delay cancellation2
  • Tech support2
  • Hustling modems2
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Fairpoint

Telecommunications
  • 2 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $27.4K CLAIMED LOSSES
  • $741 AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Customer service 3
  • Some of customer service 2
  • Having internet 2
  • People at 1st 1
  • One of few options in the area 1

Customers don't like

  • Long waiting time4
  • Technical support3
  • Fairpoint3
  • Billing practices3
  • Wasting my time2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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