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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $10.1K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Connectivity 1

Customers don't like

  • Customer service2
  • Too aggressive trying to delay cancellation1
  • Unauthorized usage of my credit card1
  • User interface1
  • Websites they give have impossible domain name1
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Fairpoint

Telecommunications
  • 1 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $25.1K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Customer service 3
  • Having internet 2
  • Some of customer service 2
  • One of few options in the area 1

Customers don't like

  • Lack of knowledge8
  • Technical support7
  • Waste of time6
  • Long waiting time5
  • Rude customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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