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EarthLink

Telecommunications
  • 0 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $9.4K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Connectivity 1

Customers don't like

  • Especially non-english yokels3
  • Tech support2
  • Hustling modems2
  • Customer service2
  • Way they do business1
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Fairpoint

Telecommunications
  • 2 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $27.3K CLAIMED LOSSES
  • $757 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 3
  • Some of customer service 2
  • Having internet 2
  • People at 1st 1
  • One of few options in the area 1

Customers don't like

  • Long waiting time4
  • Technical support3
  • Fairpoint3
  • Billing practices3
  • Wasting my time2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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