PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shark and Dyson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shark
Dyson

Shark and Dyson Overview

Total reviews
705
212
Company responses
0
0
Issues resolved
7
1

Shark and Dyson Consumer Ratings

Rank
143 out of 1791 in Appliances and Electronics category
232 out of 1791 in Appliances and Electronics category
Product or Service Quality
111 in category
173 in category
Customer service
98 in category
227 in category
Value for money
120 in category
261 in category
Price Affordability
180 in category
420 in category

Shark and Dyson Rating Details

Product or Service Quality
2.2 (301 reviews)
1.9 (92 reviews)
Reviewer's quote

...Service rep. determined floor nozzle needed replacing, which is not covered under warranty. Apparently any part that wears is not warrantied...

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...At this rate, I won't be buying any more of their product -- the hassle is just. not. worth...

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Customer service
2.1 (293 reviews)
1.4 (98 reviews)
Reviewer's quote

...I have been in contact with the out of US customer service at least 8 times. I have done everything they have asked me to do. It still doesn't work...

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Purchased expensive dyson & this is the 3rd time i have had to replace something! I wrote dyson customer service over a month ago with responses ranging from 3/5 days later, so I have yet to replace anything. They refuse to pick up a phone to speak with you, are extremely cryptic and give a...

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Value for money
2.5 (289 reviews)
1.8 (82 reviews)
Reviewer's quote

I know all about offshoring customer service centers to save money so I understand that. The rep I spoke to did not understand my question which was "Do you really not sell the part I need for a unit that is only 19 months old?" At one point she told me the warranty was 2 years but I was outside...

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I have been waiting for a refund of $532 for over 6 weeks now I cannot get my money back I don't even know what to do anymore and Dyson is of no help at all, they keep saying is check your account a couple more days check your account a couple more days so actually I'm trying to check into getting...

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Price Affordability
2.9 (285 reviews)
1.7 (85 reviews)
Reviewer's quote

...I called customer service they gave me the run around and told me it wasnt covered under warranty and best they could do is sell me a new handle for half price. 3 months later when my wife went to use the vacuum the light did the same thing and but this time it just shut off and wouldnt turn back on, so we checked to make sure everything was plugged in and still no power,tried different outlets nothing, so we call customer service and first thing They told me that it wasnt...

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I immediately had a long online chat with Dyson Rep who could not transfer me to supervisor and would not honor price quoted in email received half hour earlier. I then called customer service on phone and eventually spoke to Moises Napoles who said the best he could do is offer me "$279. 99" BUT...

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Shark and Dyson Pros and Cons

Pros
  • Works great when they do work
  • Shark reputation
  • Small and convenience
  • When they work their great but hope it never breaks down
  • Unacceptable
  • Power
Cons
  • Customer un-service
  • Terrible customer service and failing product every few years
  • Especially poor customer service
  • Customer service
  • Everything regarding customer service
  • Lack of communication

Shark and Dyson Most Positive Reviews

Top rated reviews
5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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5

I purchased TWO dyson fans. I learned they had been recalled and I sent them in Via UPS as instructed to do. I received...

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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5

No you have been very helpful. Thank you
Debbie Tiemann

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Shark and Dyson Most Critical Reviews

Lowest rated reviews
1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

I purchased a digital slim, it developed a fault, I have now rang the customer service line approximately 30 times and...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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1

The commercials sounded so convincing, so I splurged on a Dyson Animal. This piece of junk never worked properly from t...

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Shark and Dyson Latest Reviews

Recent published reviews
1.5

After 2 years of once a week use the roller brush stopped working. Service rep. determined floor nozzle needed...

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4

I have not heard anything from dyson at all.
Plus they have not had any communication with me either. All I care about is...

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1.3

Robot vacuum has not mapped our whole house since December. I have been in contact with the out of US customer service...

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No votes

Yes I received a reply firstly asking me make model order no. When they already have it, anyway I sent it. I then get an...

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Shark and Dyson Products and Services

Most reviewed product and services
  • Shark Vacuum Cleaner (153 reviews)
  • Shark Customer Care (53 reviews)
  • Shark Iron (23 reviews)
  • Dyson Vacuum Cleaner (53 reviews)
  • Dyson Customer Care (27 reviews)
  • Dyson Shipping Service (11 reviews)