PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kirby and Dyson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kirby
Dyson

Kirby and Dyson Overview

Total reviews
396
190
Company responses
0
0
Issues resolved
1
1

Kirby was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 396 reviews. It is 206 reviews more than Dyson received since Mar 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dyson customer support team than with Kirby customer service.

Kirby and Dyson Consumer Ratings

Rank
196 out of 2620 in Appliances and Electronics category
200 out of 2620 in Appliances and Electronics category
Customer service
158 in category
206 in category
Diversity of Products or Services
226 in category
191 in category
Product or Service Quality
83 in category
154 in category

According to consumer ratings and reviews, Kirby ranks 4 points higher in the Appliances and Electronics category than Dyson. People gave Kirby 1.6 stars for Customer service criterion in Appliances and Electronics category and it is 496 points higher than the worst rated brand in this category. At the same time, Dyson was rated 1.4 stars for Customer service criterion in this category and it is 448 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Dyson has a higher rating than Kirby. Regarding Product or Service Quality criterion, consumers gave Kirby 2.6 stars and it is 87% greater than other in category. Dyson however was rated 1.9 stars and it is 76% greater than other in category.

Kirby and Dyson Rating Details

Customer service
1.6 (111 reviews)
1.4 (89 reviews)
Reviewer's quote

so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

Vanessa P

...When I called Dyson customer service, the reps were unhelpful and actually rude. They seemed arrogant and did not care that they lost a customer for life. Their processes seemed very limited and they were unwilling to help...

Anne B
Diversity of Products or Services
2.2 (97 reviews)
2.3 (74 reviews)
Reviewer's quote

...I think there should be a law for products this like this. Im done with it. Im trashing this stupid machine and buying a dyson..

Jennifer L

...I regret buying Dyson Products. I have a V6, V10, a Dyson Pure Cool Link Tower, Dyson AM07 and the Dyson Supersonic Hairdryer. Reason of review: Poor customer service...

Emmanuel
Product or Service Quality
2.6 (96 reviews)
1.9 (82 reviews)
Reviewer's quote

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!..

PissedConsumer1683273

I was recommend this due to my love of my original dyson (brpught 1998) amd having 2 cats and 2 dogs, this new " pet ball" dyson is crap, wont pick up the hair left behind by my pets , i have to literally wipe the carpet to remove hair, would not recommend this product for the price!!..

Belinda J

Kirby and Dyson Pros and Cons

Pros
  • Good product
  • I like the kirby
  • Vacuum
  • Unacceptable
  • When they work their great but hope it never breaks down
  • Power
Cons
  • Lack of respect
  • Sales practice
  • Rudeness
  • Customer service
  • Lack of communication
  • Everything regarding customer service

Kirby and Dyson Most Positive Reviews

Top rated reviews
5

I worked as a Kirby dealer for several years and a distributor for about a year. I highly recommend it to anyone who is...

5

I purchased TWO dyson fans. I learned they had been recalled and I sent them in Via UPS as instructed to do. I received...

Kirby and Dyson Most Critical Reviews

Lowest rated reviews
1

When I found this job online, the ad said "Customer Service Reps Needed" saying they will pay minimum $350 a week; but n...

1

I purchased a digital slim, it developed a fault, I have now rang the customer service line approximately 30 times and...

Kirby and Dyson Latest Reviews

Recent published reviews

I was a kirby dealer. I lasted a whole month, so I've seen the full course of their business practice. They hire...

Read all 396 reviews
1.8

Since I travel quite a lot, I decided to buy a Dyson product online before Christmas. As my IP did not match the...

Read all 190 reviews

Kirby and Dyson Products and Services

Most reviewed product and services
  • Kirby Vacuum Cleaner (69 reviews)
  • Kirby Sales Representative (45 reviews)
  • Kirby Customer Care (11 reviews)
  • Dyson Vacuum Cleaner (49 reviews)
  • Dyson Customer Care (22 reviews)
  • Dyson Shipping Service (11 reviews)