PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Dutchmen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Dutchmen

Heartland Rvs and Dutchmen Overview

Total reviews
464
118
Company responses
0
0
Issues resolved
1
0

Heartland Rvs was first mentioned on PissedConsumer on Jul 8, 2013 and since then this brand received 464 reviews. It is 346 reviews more than Dutchmen received since Jul 23, 2011.

Heartland Rvs and Dutchmen Consumer Ratings

Rank
681 out of 5346 in Dealers category
779 out of 5346 in Dealers category
Customer service
430 in category
466 in category
Product or Service Quality
505 in category
550 in category
Staff
485 in category
482 in category

According to consumer ratings and reviews, Heartland Rvs ranks 98 points higher in the Dealers category than Dutchmen. People gave Heartland Rvs 1.5 stars for Customer service criterion in Dealers category and it is 1325 points higher than the worst rated brand in this category. At the same time, Dutchmen was rated 1.4 stars for Customer service criterion in this category and it is 1289 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Heartland Rvs has a higher rating than Dutchmen. Regarding Staff criterion, consumers gave Heartland Rvs 1.8 stars and it is 72% greater than other in category. Dutchmen however was rated 1.8 stars and it is 73% greater than other in category.

Heartland Rvs and Dutchmen Rating Details

Customer service
1.5 (222 reviews)
1.4 (62 reviews)
Reviewer's quote

They really don't care about the customer, they only care about there bottom line, It took us six months to get warranty work done due to Heartland not wanting to approve the work. The dealership tried and informed me that Heartland would not approve the amount needed to fix the warranty repairs. I...

Rose L

When contacting Kodiak customer service they say that the trailer is not covered on the 3 year structural warranty becuse it was made in the first part of 2017, not the second which it would be covered. Since this hasn't been fixed I felt that it should be resolved by Kodiak. This is workmanship...

Reggie O
Product or Service Quality
1.4 (214 reviews)
1.2 (62 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

Christopher c

This is our second one its a 2017 BH3010 the trim is falling off the wall.Both counter top coming unglued. The slide out is rotting and molded. The outside kitchen never sealed gets mold in it on a weekly basis .

Daniel A
Staff
1.8 (192 reviews)
1.8 (54 reviews)
Reviewer's quote

Since See Grins obviously does not staff their service department with qualified factory-trained technicians, we decided to take our RV to a "Qualified RV Repair Facility" in San Jose, CA. Leales was recommended by a family member who had been servicing his RVs there for a number of years. We will...

Dosinda L

Bought July 2018. In service for 3 months in summer of 2018. First season wasted. Back in service June of 2019. Been at Camping World for over 4 months. Second season now wasted. they are deciding what do do with crooked front tongue problem. Front tongue jack sits at an angle and tongue is visibly...

Dennis R

Heartland Rvs and Dutchmen Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Design
  • Floor plan
  • Layout
  • Interior layout
Cons
  • Customer service
  • Quality
  • Purchase was a mistake
  • Customer service
  • Accountability
  • Workmanship of product

Heartland Rvs and Dutchmen Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

5

Bought this new and love it! The Aspin Trail is our 5th RV and it fit my requirement for something that my Ridgeline cou...

Heartland Rvs and Dutchmen Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

1

The appliances cheapest and inefficient; they do not work if its over 80 degrees outside. The Cabinetry is press board...

Heartland Rvs and Dutchmen Latest Reviews

Recent published reviews
2.5

They really don't care about the customer, they only care about there bottom line, It took us six months to get...

Read all 464 reviews

your rv screws are rustin off

Read all 118 reviews

Heartland Rvs and Dutchmen Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (160 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Dutchmen Rv (43 reviews)
  • Dutchmen Customer Care (4 reviews)
  • 2018 Dutchmen Coleman Lantern 263bh Rv (4 reviews)