PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Dutchmen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Dutchmen

Heartland Rvs and Dutchmen Overview

Total reviews
491
130
Company responses
0
0
Issues resolved
1
0

Heartland Rvs and Dutchmen Consumer Ratings

Rank
774 out of 4372 in Dealers category
873 out of 4372 in Dealers category
Customer service
471 in category
525 in category
Product or Service Quality
554 in category
596 in category
Price Affordability
500 in category
501 in category
Value for money
549 in category
561 in category

Heartland Rvs and Dutchmen Rating Details

Customer service
1.6 (238 reviews)
1.4 (66 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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When contacting Kodiak customer service they say that the trailer is not covered on the 3 year structural warranty becuse it was made in the first part of 2017, not the second which it would be covered. Since this hasn't been fixed I felt that it should be resolved by Kodiak. This is workmanship...

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Product or Service Quality
1.4 (226 reviews)
1.2 (68 reviews)
Reviewer's quote

Re: 2020 Heartland Mallaerd M33 Contract is in James Simmons name with me as a contract and approved person to take care of service issues with unit. When purchased has issues with the unit. The first month we had to have serviced because default light should come on when using the hot water...

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...What the heck? Its been in the shop with one service person working on all campers. I don't see using the camper anytime soon in the future. Sad to pay over $50,000 for something that falls apart with poor workmanship...

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Price Affordability
2.2 (200 reviews)
2.2 (63 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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Called With some issues on my 2020 Dutchmen and my phone representative was a young lady named Sarah who is very rude with short answers and ultimately hung up on me interesting for a supervisor. Very disappointed in spending spending $80,000 for my 5th wheel camper

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Value for money
1.6 (197 reviews)
1.5 (64 reviews)
Reviewer's quote

...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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...We all pay good money for these now it's time for you to work with all of us customers..

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Heartland Rvs and Dutchmen Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Floor plan
  • Floorplan
  • Layout
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Customer service
  • Very poor
  • Service and quality are poor

Heartland Rvs and Dutchmen Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Bought this new and love it! The Aspin Trail is our 5th RV and it fit my requirement for something that my Ridgeline cou...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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4.2

Bearing failure on axle with less than 300 miles on it. Dutchmen submitted claim to Lippert. Lippert denied claim....

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Heartland Rvs and Dutchmen Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

The appliances cheapest and inefficient; they do not work if its over 80 degrees outside. The Cabinetry is press board...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

The appliances cheapest and inefficient; they do not work if its over 80 degrees outside.The Cabinetry is press board an...

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Heartland Rvs and Dutchmen Latest Reviews

Recent published reviews
1.5

our camper is a 3650 2014. We have replaced our ac units 2 times problems with all valves refrigerator shuts down an...

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1.1

Bought in March, Covid hit, and we finally made reservations for July to go camping. Water pump doesn't work, noticed...

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2.2

Sending pictures and videos of leaks, cancelled vacations...nothing!!

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1

Camper 2020 Kodiak cub.
First trip. Pump would always stay running. Found plugged screen.
2nd trip got home from three-hou...

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Heartland Rvs and Dutchmen Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Dutchmen Rv (45 reviews)
  • Dutchmen Customer Care (4 reviews)
  • 2018 Dutchmen Coleman Lantern 263bh Rv (4 reviews)