PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Dunkin Donuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Dunkin Donuts

Starbucks and Dunkin Donuts Overview

Total reviews
462
597
Company responses
0
0
Issues resolved
4
0

Starbucks and Dunkin Donuts Consumer Ratings

Rank
10 out of 158 in Coffeehouses and Bakeries category
13 out of 158 in Coffeehouses and Bakeries category
Customer service
7 in category
12 in category
Website
7 in category
8 in category
Discounts and Special Offers
6 in category
4 in category
Location
6 in category
7 in category

Starbucks and Dunkin Donuts Rating Details

Customer service
1.9 (157 reviews)
1.4 (178 reviews)
Reviewer's quote

...After waiting 30 minutes online to chat with a representative only to be told I needed to call customer service. So another 30 or more minutes I finally get through only to be hung up on. And thats when I launched my complaint...

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Do they have customer service? I cant get through by phone or email, and no one responds to me. There was an error with an order where I was charged considerably more than I should've been. Bank says to call Dunkin Donuts, but THEY DO NOT ANSWER EMAILS OR THE PHONE...

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Website
2.8 (138 reviews)
2.8 (129 reviews)
Reviewer's quote

...Just look at the Starbucks nutritional info on their website. ..

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...On website trying to add money. Pop up message card not registered invalid number. Tried to re-register Card...

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Discounts and Special Offers
2.1 (138 reviews)
2.4 (120 reviews)
Reviewer's quote

Why are we being harassed!! Not sure of what kind of customer service training that Starbucks offers, I doubt Starbucks Management consent such attitude; and most importantly, the few people with these types of attitude do not bring great news for Starbucks as a whole. It's so sad for the rest of...

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...Cheanelle offers to redo my drink. I explained I had an earlier issue in the week and am not pointing fingers at anyone because I do not know who made at. The young hispanic lady speaks up and says she did not...

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Location
3.1 (136 reviews)
2.9 (140 reviews)
Reviewer's quote

But, Every time I go into a suburban Starbucks location whether in the Twin Cities or “on the road,” I am reminded how little respect Starbucks has for those of us in an urban setting. The physical structure just pales in comparison. There has been plenty of real estate on the market to allow...

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Seems like 99% of the time I've been there "only because this location is in my neighborhood " but they never have anything like a simple cup of hot mint tea they've been out of for about 4 months now. And with every eye roll and pissy attitude I get when going to this location I'm sure this will...

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Starbucks and Dunkin Donuts Pros and Cons

Pros
  • Coffee
  • Baristas
  • Loyalty program
  • I love dunkin donuts
  • Coffee good
  • Coffee
Cons
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service
  • Customer service
  • Treatment
  • Staff behaviour

Starbucks and Dunkin Donuts Most Positive Reviews

Top rated reviews
5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

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5

DORIE CAME IN TO MY WORK WITH A TONE VERY UNPROFESSIONAL AND UNEXPECTED. I HAD GREETED HER BUT DORIE DID NOT HEAR ME....

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5

No one in line, I stepped to the cashier ordered a drink., and.was told someone else was before me..i did not see...

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5

The quality of coffee in Dunkin donuts store ( # 342571) is below standard. The employees in this Dunkin store always...

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Starbucks and Dunkin Donuts Most Critical Reviews

Lowest rated reviews
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

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1

The not so new store in las cruces on main is quickly going down hill. Ordered acoffee coolata and it was similar to...

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1

This is very upsetting and I'm getting sick of it I work next to a Starbucks and now I'm getting the feeling that they...

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1

The store on hillside and parson Blvd I go in there every time I come home from work time get chocolate chip Cookies it...

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Starbucks and Dunkin Donuts Latest Reviews

Recent published reviews
1

First they gave me my coffee with loose lid which caused spilling of my coffee on the road. Then they promised to...

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No votes

Yesterday Tues August 11, 2020 I was insulted asked not to go back to the store by the manager he stated I can call and...

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2.4

Almost physically threw me out of Starbucks because I couldnt wear a mask. He didnt offer curbside and there was no...

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2.2

Early morning i dont have time to waste. But i love DD and its worth the wait. today they had no french donuts (6) but...

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Starbucks and Dunkin Donuts Products and Services

Most reviewed product and services
  • Starbucks Coffee (103 reviews)
  • Starbucks Customer Care (43 reviews)
  • Starbucks Manager (26 reviews)
  • Dunkin Donuts Coffee (106 reviews)
  • Dunkin Donuts Customer Care (50 reviews)
  • Dunkin Donuts Manager (47 reviews)