PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Dunkin Donuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Dunkin Donuts

Starbucks and Dunkin Donuts Overview

Total reviews 964 1246
Company responses 0 0
Issues resolved 15 7

Starbucks and Dunkin Donuts Consumer Ratings

Rank
35 out of 355 in Coffeehouses and Bakeries category
46 out of 355 in Coffeehouses and Bakeries category
Customer service
27 in category
35 in category
Price Affordability
39 in category
36 in category
Location
27 in category
33 in category
Discounts and Special Offers
28 in category
27 in category

Starbucks and Dunkin Donuts Rating Details

Customer service
2.2
(352 reviews)
1.6
(441 reviews)
Reviewer's quote

...contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been joined as a rewards member over 20 years; dont expect the customer service agent to care; and thats if you actually can get to someone. In the end, I commented to the customer service agent that I wont return and...

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...Can't call as all the numbers I tried say Customer Service not available, even though I called during their service hours. Chat doesn't work. It ends immediately...

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Price Affordability
2.4
(307 reviews)
2.5
(355 reviews)
Reviewer's quote

...One of the most disappointing sandwiches Ive had especially at that price. I shouldve gone to the Burger King in the parking lot nearby and had two sandwiches for cheaper at better quality. I cant say Ill order food from a Starbucks again..

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... closed she said NO just the kitchen/cook in a very strong voice then I said okay I asked my son what does he want I said I'm sorry I'm trying to look for the price to your donut holes she lifted her hand hit on the board of the pricing of the donut holes then I said I'm sorry I can't see I don't have my glasses I'...

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Location
3.1
(299 reviews)
2.7
(369 reviews)
Reviewer's quote

I was at the Long Island city hunters point location and some barista by the name of Spencer was cursing up a storm while she was making my drink because I had asked for it to be extra hot, its wild that Starbucks lets their employees drop F bombs in front of the customers and complain when the...

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...Don't go toodontd this location..

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Discounts and Special Offers
2.3
(298 reviews)
2.3
(321 reviews)
Reviewer's quote

This was a "special" treat for my daughter on our way to watch a sunset. Starbuks employees should know that people do not come here to pay to be heckled out the door. I am so very curious as to whether their was a manager or "lead" in that store; I find it very hard to believe anybody would run a...

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...Cheanelle offers to redo my drink. I explained I had an earlier issue in the week and am not pointing fingers at anyone because I do not know who made at. The young hispanic lady speaks up and says she did not...

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Starbucks and Dunkin Donuts Pros and Cons

Pros
  • Coffee
  • Good coffee
  • Baristas
  • Good coffee
  • Coffee
  • I love dunkin donuts
Cons
  • Horrible customer service
  • Poor customer service at some stores
  • Very disrespectful and unpleasant customer service
  • Customer service
  • Poor customer service
  • Treatment

Starbucks and Dunkin Donuts Most Positive Reviews

Top rated reviews
5

Surely, not pissed! Satisfied, as expected. Starbucks has been a welcome part of my morning routine for more than 25...

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5

I would like to thank the store manager
He could not be any nicer Very Pleasant
Concern well spoken gentlemen

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5

Starbucks can eat my black hole! Suck all that SHlT out! Eat a bowl of DlCKS Starbucks! You suck bad!!!

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5

My code from my receipt didnt allow me to take the Dunkin survey. The customer service rep solved my problem!

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Starbucks and Dunkin Donuts Most Critical Reviews

Lowest rated reviews
1

They were out of ham and swiss - no apology. Ordered egg and cheese - waited 5 minutes then had to ask if that was my...

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1

I bought 6 Donuts 3 Jelly Filled 1 Custard Filled, 1 Barvian Creme Filled, and 1 Blueberry Cake Donut. There wasn't a...

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1

Dont waste your time contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been...

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1

I will never again spend one dollar at any dunkin donuts any where ! How dare they permit this anti police acts . The...

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Starbucks and Dunkin Donuts Latest Reviews

Recent published reviews
No votes

Needed to get my email and Starbucks app in sync. Spoke to someone at contact number was very helpful and too plenty of...

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No votes

They overcharged me last time and this morning my card gets charged without any purchase while I was in my bed sleeping

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1

The young staff are great.
But not the old ***
You walk in and you can feel the negativity.
They do not great you, even aft...

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No votes

Team members could not get the order correct and were abusive and blaming me. I had to go inside to resolve that made 5...

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