PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Dunkin Donuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Dunkin Donuts

Starbucks and Dunkin Donuts Overview

Total reviews
433
505
Company responses
0
0
Issues resolved
4
0

Dunkin Donuts was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 505 reviews. It is 72 reviews more than Starbucks received since Jan 20, 2008.

Starbucks and Dunkin Donuts Consumer Ratings

Rank
7 out of 298 in Coffeehouses and Bakeries category
8 out of 298 in Coffeehouses and Bakeries category
Customer service
3 in category
6 in category
Discounts and Special Offers
8 in category
4 in category
Location
6 in category
7 in category

According to consumer ratings and reviews, Starbucks ranks 1 points higher in the Coffeehouses and Bakeries category than Dunkin Donuts. People gave Starbucks 1.9 stars for Customer service criterion in Coffeehouses and Bakeries category and it is 21 points higher than the worst rated brand in this category. At the same time, Dunkin Donuts was rated 1.5 stars for Customer service criterion in this category and it is 18 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Dunkin Donuts has a higher rating than Starbucks. Regarding Location criterion, consumers gave Starbucks 3.1 stars and it is 75% greater than other in category. Dunkin Donuts however was rated 3 stars and it is 71% greater than other in category.

Starbucks and Dunkin Donuts Rating Details

Customer service
1.9 (145 reviews)
1.5 (134 reviews)
Reviewer's quote

...Often the staff is on phones or engaged in personal conversations rather than serving customers. The employees don’t care how long the line to place an order is or how long you have waited for your coffee. Several times when I have checked on my order it had not even been started...

PissedConsumer1642879

... 30 bagels then I asked LORGIA the name of manager which she said “Carlos”and left the store it was very disappointing bad behavior and attitude customer service from “Jessica“....

PissedConsumer1684967
Discounts and Special Offers
2.1 (127 reviews)
2.5 (93 reviews)
Reviewer's quote

Went inside to get a simple cup of water. The guy that made the water for me was a tall guy named jay or at least thats what it said on his name tag. I get the water and i start to walk outside i notice its small brown particles floating around my water so i think its coffee grounds or something. I...

Leodan

I never got to speak with anybody at customer service. The girl at the new Dunkin donuts on Jonesboro road and McDonough Georgia 30253was a rude disrespectful called me a *** etc. I cannot believe how bad service was and when I asked other employee for girls name she said she didnt know it because...

PissedConsumer1681966
Location
3.1 (127 reviews)
3 (104 reviews)
Reviewer's quote

We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in...

Rosell

...I have also visited a third location in my area and I won’t go back there ever again. I’d rather just pay Starbucks to get correct and fast service. So I need a return of my funds...

Anselmo

Starbucks and Dunkin Donuts Pros and Cons

Pros
  • Coffee
  • Baristas
  • Loyalty program
  • I love dunkin donuts
  • Coffee
  • Great coffee
Cons
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service
  • Customer service
  • Treatment
  • Rude managers

Starbucks and Dunkin Donuts Most Positive Reviews

Top rated reviews
5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

5

DORIE CAME IN TO MY WORK WITH A TONE VERY UNPROFESSIONAL AND UNEXPECTED. I HAD GREETED HER BUT DORIE DID NOT HEAR ME....

Starbucks and Dunkin Donuts Most Critical Reviews

Lowest rated reviews
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

1

The not so new store in las cruces on main is quickly going down hill. Ordered acoffee coolata and it was similar to...

Starbucks and Dunkin Donuts Latest Reviews

Recent published reviews
1

Blonde lady with bob hair style is horrible she’s rude and can’t make a coffee at all.. ordered a venti mocha cookie...

Read all 433 reviews
3

My child is a vegan and loves the plant based sausage, but deletes the egg and cheese. The sandwich costs the same...

Read all 505 reviews

Starbucks and Dunkin Donuts Products and Services

Most reviewed product and services
  • Starbucks Coffee (97 reviews)
  • Starbucks Customer Care (41 reviews)
  • Starbucks Manager (26 reviews)
  • Dunkin Donuts Coffee (98 reviews)
  • Dunkin Donuts Manager (46 reviews)
  • Dunkin Donuts Customer Care (43 reviews)