PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dunkin Donuts and Starbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dunkin Donuts
Starbucks

Dunkin Donuts and Starbucks Overview

Total reviews 1251 971
Company responses 0 0
Issues resolved 7 15

Dunkin Donuts and Starbucks Consumer Ratings

Rank
46 out of 357 in Coffeehouses and Bakeries category
35 out of 357 in Coffeehouses and Bakeries category
Customer service
36 in category
27 in category
Location
34 in category
27 in category
Product or Service Quality
47 in category
35 in category
Price Affordability
37 in category
40 in category

Dunkin Donuts and Starbucks Rating Details

Customer service
1.6
(444 reviews)
2.2
(357 reviews)
Reviewer's quote

...Customer service is no help as they refuse to compensate me and tell me drinks are made per a certain "recipe". Yet daily my drinks look and taste different?..

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Bad customer service, manager made smart and blamed me on his employees attitude and trying to say it my fault cause the drink was taste bad..

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Location
2.7
(372 reviews)
3
(304 reviews)
Reviewer's quote

...No receipt, the agent said to say same drink and location as last Friday. the app was down just as I got in the drive thru line so used another form of payment..

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Please work on this at your location and there won't be upset customers asking for refunds and orders to be remade. This is not convenient for someone who is not able to leave their job to bypass Uber eats fees and services just to have a replacement order done after paying in a group of employees...

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Product or Service Quality
1.8
(366 reviews)
2.2
(288 reviews)
Reviewer's quote

The Dunkin' Donuts I visit I have been an avid customer to in Pittsfield, Ma on North Street because the employees are always on point with my service. Probably because I show and give respect to them even on their worst of days at the store. In return from my kindness, they treat me with kindness...

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The delivery driver claim my drink fell in the backseat of his car but didnt show me Uber eat is giving the worst service ever..

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Price Affordability
2.5
(358 reviews)
2.4
(312 reviews)
Reviewer's quote

:wtf:It's pathetic that a place like DD can charge an outrage price for coffee and food to then get burnt croissant sandwiches and watered down coffee, cold hash browns and some new cups w/ lids that fall off like..

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Starbucks raised prices on their drinks and then in light of the holidays they decided to add another price hike on top of the recent one. In addition to $$$ issue, customer service has gone down. Quite disappointed in the company as a whole..

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Dunkin Donuts and Starbucks Pros and Cons

Pros
  • Good coffee
  • Coffee
  • I love dunkin donuts
  • Good coffee
  • Coffee
  • Baristas
Cons
  • Customer service
  • Poor customer service
  • Treatment
  • Horrible customer service
  • Poor customer service at some stores
  • Very disrespectful and unpleasant customer service

Dunkin Donuts and Starbucks Most Positive Reviews

Top rated reviews
5

I would like to thank the store manager
He could not be any nicer Very Pleasant
Concern well spoken gentlemen

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5

Starbucks can eat my black hole! Suck all that SHlT out! Eat a bowl of DlCKS Starbucks! You suck bad!!!

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5

My code from my receipt didnt allow me to take the Dunkin survey. The customer service rep solved my problem!

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5

В Санкт-Петербурге, Невский 53. Не угостили бесплатным кофе. Хотя по акции было положено два бесплатных напитка.

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Dunkin Donuts and Starbucks Most Critical Reviews

Lowest rated reviews
1

I will never again spend one dollar at any dunkin donuts any where ! How dare they permit this anti police acts . The...

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1

They were out of ham and swiss - no apology. Ordered egg and cheese - waited 5 minutes then had to ask if that was my...

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1

Dunkins smoothies suck. Never had a smoothie this bad MCD has better ones.and you only get one size small. Gross. I...

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1

Today at 4:45pm I visit local starbucks in Delran NJ. I placed an order for a string cheese and small hot mocha latte....

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Dunkin Donuts and Starbucks Latest Reviews

Recent published reviews
No votes

They hire high school workers, who dont give a single *** about their career: the workers sit and converse all day,...

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1

The last two trips to Starbucks the guy tried to steal my $20 after telling me a price and today I tried to use my...

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3

Twice I have had to call customer service because the survey on my receipt which I answered did not close. So I had to...

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1

My daughter and I went into your establishment on Taunton Ave in Plainville Ma. There was no one else in line. There wer...

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