PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Duluth Trading and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Duluth Trading
Modlily

Duluth Trading and Modlily Overview

Total reviews 159 3238
Company responses 0 0
Issues resolved 1 8

Duluth Trading and Modlily Consumer Ratings

Rank
360 out of 2104 in Footwear and Clothing category
746 out of 2104 in Footwear and Clothing category
Customer service
220 in category
No votes
Delivery Service
228 in category
No votes
Advertised vs Delivered
248 in category
No votes
Product or Service Quality
177 in category
No votes

Duluth Trading and Modlily Rating Details

Customer service
1.8 (75 reviews)
No votes
Reviewer's quote

...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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...Its been 8 weeks and Im not happy with the poor customer service..

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Delivery Service
2.1 (70 reviews)
No votes
Reviewer's quote

...The customer service were very nice but had no idea where my package was. Call amazon and get it together!!!..

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WARNING: DO NOT ORDER FROM THIS COMPANY! POOR CUSTOMER SERVICE, NO RESPONSE WITH INQUIRIES ON YOUR ITEM. I ORDERED A SWIM SUIT ON MAY 7, 2020, I'M STILL WAITING, I HAVE NOT RECEIVED ANY INFO FROM MODLILY. MY SUIT IS SOMEWHERE IN SHANGHAI...

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Advertised vs Delivered
1.9 (66 reviews)
No votes
Reviewer's quote

...Poor customer service, merchandise not delivered after order says in stock, etc. Then there is the made in China issue. We are done with them...

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...The pathetic thing is that I ordered two more swimsuits that are supposed to be delivered today after a month long wait. I wonder what will be wrong with these..

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Product or Service Quality
2.5 (63 reviews)
No votes
Reviewer's quote

...That being said, I also believe Duluth Trading Company generates good quality merchandise at justifiably elevated prices because it is simply superior stuff in most cases. I am all for fun-blunt radio, TV and jingle productions. So I'm a fan; to a degree...

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...Poor quality. No shipping receipt or return label. This company is ripping people off..

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Duluth Trading and Modlily Pros and Cons

Pros
  • Most clothing
  • Coomfort
  • Comfortable clothing
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Service sucks
  • Returns
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

Duluth Trading and Modlily Most Positive Reviews

Top rated reviews
5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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Duluth Trading and Modlily Most Critical Reviews

Lowest rated reviews
1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

Holes less then six month of purchase and Duluth won't do replace

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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Duluth Trading and Modlily Latest Reviews

Recent published reviews
No votes

Your sizing chart for mens thermal underwear say lg does not specifically state waist size and only comes in inseam...

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No votes

I ordered 3 tops and I am not satisfied with them. I need a return label so that I can return them. My name is Theresa...

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2.3

ordered 3 t-shirts size mens small at 23 bucks apiece. i have worn mens size small my entire adult life and they always...

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1

I ordered a tankini swimsuit in late June, 2020. My debit card was charged $35.09 on June 29, 2020. As of today, August...

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Duluth Trading and Modlily Products and Services

Most reviewed product and services
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Customer Care (16 reviews)
  • Duluth Trading Pants (7 reviews)
  • Modlily Shipping Service (461 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)