PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Duluth Trading as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Duluth Trading

LL Bean and Duluth Trading Overview

Total reviews 188 159
Company responses 0 0
Issues resolved 3 1

LL Bean and Duluth Trading Consumer Ratings

Rank
451 out of 2143 in Footwear and Clothing category
360 out of 2143 in Footwear and Clothing category
Customer service
291 in category
232 in category
Exchange, Refund and Cancellation Policy
357 in category
220 in category
Product or Service Quality
379 in category
185 in category
Website
358 in category
306 in category

LL Bean and Duluth Trading Rating Details

Customer service
1.6 (101 reviews)
1.8 (75 reviews)
Reviewer's quote

...So we are out $300 and tax and had an awful customer service experience to boot. They lied about their returns policy. I will never shop here again - what a bunch of thieves..

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...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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Exchange, Refund and Cancellation Policy
1.5 (92 reviews)
1.9 (60 reviews)
Reviewer's quote

...To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel. Will never purchase from them again...

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...I tried to do an exchange, but the order number on my paperwork didn't work, so I did a return and reordered. My refund was $21 less than what they had charged. Here is their rationale: "We have looked into your return XXX and we have determined that you originally paid $74...

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Product or Service Quality
1.8 (90 reviews)
2.5 (63 reviews)
Reviewer's quote

...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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...That being said, I also believe Duluth Trading Company generates good quality merchandise at justifiably elevated prices because it is simply superior stuff in most cases. I am all for fun-blunt radio, TV and jingle productions. So I'm a fan; to a degree...

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Website
2.4 (88 reviews)
2.6 (62 reviews)
Reviewer's quote

...So, I bought one off their website thinking I could always return it if it didnt work out. They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright...

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these 3 shirts should be sized as mens large ! they are HUGE ! the website indicated that the sizes on these particular shirts ran true to size. LIE ! i know what a mens size small is - i've worn them all my life!! of course the receipt went out with the trash inadvertently. i am so pissed - our...

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LL Bean and Duluth Trading Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Most clothing
  • Coomfort
  • Comfortable clothing
Cons
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience
  • Customer service
  • Service sucks
  • Returns

LL Bean and Duluth Trading Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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LL Bean and Duluth Trading Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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1

Holes less then six month of purchase and Duluth won't do replace

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LL Bean and Duluth Trading Latest Reviews

Recent published reviews
1.4

Defective stitching thread is more than prevalent in Bean Boots. Bean refuses to repair its own defective wares. Fair...

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No votes

Your sizing chart for mens thermal underwear say lg does not specifically state waist size and only comes in inseam...

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1

I bought a down coat for my wife in spring, 2020. It wasn't the prettiest thing, but she gets very cold and the coat...

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2.3

ordered 3 t-shirts size mens small at 23 bucks apiece. i have worn mens size small my entire adult life and they always...

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LL Bean and Duluth Trading Products and Services

Most reviewed product and services
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Ll Bean Coat (8 reviews)
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Pants (7 reviews)
  • Duluth Trading Underwear (6 reviews)