PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Duluth Trading as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Duluth Trading

LL Bean and Duluth Trading Overview

Total reviews
165
146
Company responses
0
0
Issues resolved
3
1

LL Bean was first mentioned on PissedConsumer on Sep 2, 2008 and since then this brand received 165 reviews. It is 19 reviews more than Duluth Trading received since Dec 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Duluth Trading customer service.

LL Bean and Duluth Trading Consumer Ratings

Rank
288 out of 2297 in Footwear and Clothing category
334 out of 2297 in Footwear and Clothing category
Customer service
235 in category
207 in category
Exchange, Refund and Cancellation Policy
279 in category
178 in category
Product or Service Quality
283 in category
148 in category

According to consumer ratings and reviews, LL Bean ranks 46 points higher in the Footwear and Clothing category than Duluth Trading. People gave LL Bean 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 726 points higher than the worst rated brand in this category. At the same time, Duluth Trading was rated 1.7 stars for Customer service criterion in this category and it is 754 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Duluth Trading has a higher rating than LL Bean. Regarding Product or Service Quality criterion, consumers gave LL Bean 1.9 stars and it is 71% greater than other in category. Duluth Trading however was rated 2.5 stars and it is 85% greater than other in category.

LL Bean and Duluth Trading Rating Details

Customer service
1.6 (85 reviews)
1.7 (71 reviews)
Reviewer's quote

...Someone needs to teach them some customer service skills..

Windmillchaser

...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

Tammy E
Exchange, Refund and Cancellation Policy
1.5 (78 reviews)
1.9 (59 reviews)
Reviewer's quote

...Bean flat out refused to honor their return policy..

PissedConsumer1725742

...I tried to do an exchange, but the order number on my paperwork didn't work, so I did a return and reordered. My refund was $21 less than what they had charged. Here is their rationale: "We have looked into your return XXX and we have determined that you originally paid $74...

PissedConsumer1744047
Product or Service Quality
1.9 (76 reviews)
2.5 (59 reviews)
Reviewer's quote

I called customer service and asked what was going on. I told her about the conflicting reports that I received and she told me to wait and see what happened. They had no record of receiving the first set of boots back but When I latter checked the tracking number they had received them the day...

Roy B

...That being said, I also believe Duluth Trading Company generates good quality merchandise at justifiably elevated prices because it is simply superior stuff in most cases. I am all for fun-blunt radio, TV and jingle productions. So I'm a fan; to a degree...

Terry L

LL Bean and Duluth Trading Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Most clothing
  • Comfortable clothing
  • Quality of the tote bags
Cons
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline
  • Service sucks
  • Customer service
  • Returns

LL Bean and Duluth Trading Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

LL Bean and Duluth Trading Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

LL Bean and Duluth Trading Latest Reviews

Recent published reviews
1

I purchased a pair of boots for my wife but the ankle opening was so small she was unable to get it on her foot. Sent...

Read all 165 reviews
1.9

I purchased Christmas gifts from here. I returned them on 1-2-2020. As of 1-23-2020, they have not processed the...

Read all 146 reviews

LL Bean and Duluth Trading Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Duluth Trading Shipping Service (23 reviews)
  • Duluth Trading Customer Care (15 reviews)
  • Duluth Trading Underwear (6 reviews)