PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Duluth Trading and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Duluth Trading
LL Bean

Duluth Trading and LL Bean Overview

Total reviews
142
161
Company responses
0
0
Issues resolved
1
3

LL Bean was first mentioned on PissedConsumer on Sep 2, 2008 and since then this brand received 161 reviews. It is 19 reviews more than Duluth Trading received since Dec 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Duluth Trading customer service.

Duluth Trading and LL Bean Consumer Ratings

Rank
327 out of 2463 in Footwear and Clothing category
282 out of 2463 in Footwear and Clothing category
Customer service
194 in category
226 in category
Delivery Service
184 in category
181 in category
Staff
186 in category
224 in category

According to consumer ratings and reviews, LL Bean ranks 45 points higher in the Footwear and Clothing category than Duluth Trading. People gave Duluth Trading 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 715 points higher than the worst rated brand in this category. At the same time, LL Bean was rated 1.6 stars for Customer service criterion in this category and it is 683 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that LL Bean has a higher rating than Duluth Trading. Regarding Staff criterion, consumers gave Duluth Trading 2 stars and it is 80% greater than other in category. LL Bean however was rated 1.7 stars and it is 75% greater than other in category.

Duluth Trading and LL Bean Rating Details

Customer service
1.8 (68 reviews)
1.6 (85 reviews)
Reviewer's quote

Placed an order, received email confirmation, immediately called realizing I ordered wrong size and was told by customer service that they had no way to look up or modify order - after trying to chat on line being told their system was down. LIES!! I was told I could refuse the package which I...

Kathy M

I am a customer and a former worker too. The quality of their stuff has really gone downhill it's *** Blankets and sheet fall apart. Coat is piece of *** with feathers come out...

JD S
Delivery Service
2.2 (62 reviews)
2.3 (67 reviews)
Reviewer's quote

Ordered Jan 20 and had to return for exchange. Duluth received return on Jan 29. Have not received exchange as of 2/22/2019.Need I say more!

Gary S

...Someone needs to teach them some customer service skills..

Windmillchaser
Staff
2 (61 reviews)
1.7 (68 reviews)
Reviewer's quote

Went to a store to to try on a $400 dollar down jacket but I guess you have to order one in several sizes to get one that fits because that item isnt carried in the store. The reason I am guessing is because there are nosales people except for a number of cashiers standing idle behind idle...

PissedConsumer1690882

...of got the brush off as "they are busy this time of year" Well of course you're busy this time of year! It's Christmas! That means you gear up, hire more staff, get rolling and get shipping. Days have passed and they have not shipped yet so I assume they are going to milk this out. I wont be ordering from LL Bean...

PissedConsumer1725775

Duluth Trading and LL Bean Pros and Cons

Pros
  • Most clothing
  • Fashionable practical workwear
  • Comfortable clothing
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Service sucks
  • Returns
  • I never going to i make shopping from the duluth ever ever again
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Duluth Trading and LL Bean Most Positive Reviews

Top rated reviews
5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

Duluth Trading and LL Bean Most Critical Reviews

Lowest rated reviews
1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

Duluth Trading and LL Bean Latest Reviews

Recent published reviews

As for Trump applying tariff on china, if ya'll actually believe that they are paying them tarriff's look at the...

Read all 142 reviews
1.4

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too...

Read all 161 reviews

Duluth Trading and LL Bean Products and Services

Most reviewed product and services
  • Duluth Trading Shipping Service (22 reviews)
  • Duluth Trading Customer Care (13 reviews)
  • Duluth Trading Pants (6 reviews)
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (8 reviews)