PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Duluth Trading and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Duluth Trading
LL Bean

Duluth Trading and LL Bean Overview

Total reviews
157
178
Company responses
0
0
Issues resolved
1
3

Duluth Trading and LL Bean Consumer Ratings

Rank
345 out of 2058 in Footwear and Clothing category
363 out of 2058 in Footwear and Clothing category
Customer service
228 in category
274 in category
Delivery Service
236 in category
227 in category
Advertised vs Delivered
250 in category
310 in category
Price Affordability
499 in category
474 in category

Duluth Trading and LL Bean Rating Details

Customer service
1.8 (75 reviews)
1.6 (93 reviews)
Reviewer's quote

...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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...Great products and customer service, until about two years ago. What happened? Did they get a *** new CEO? What gives? Products are cheap, clothes are just plain old ugly &;;;;;;; frumpy, they wont accept returns and honor their own policy..

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Delivery Service
2.1 (70 reviews)
2.2 (75 reviews)
Reviewer's quote

...The customer service were very nice but had no idea where my package was. Call amazon and get it together!!!..

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...When I called and asked Customer Service about this, they had no response other than I dont know why this happened..

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Advertised vs Delivered
1.9 (65 reviews)
1.7 (76 reviews)
Reviewer's quote

...Poor customer service, merchandise not delivered after order says in stock, etc. Then there is the made in China issue. We are done with them...

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...Bought a different pair in a different style and got a ship date and the day they were to be delivered I received an e-mail saying the order was delayed. Of course they charged my account way before they were shipped. I called customer service and asked what was going on...

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Price Affordability
2.1 (64 reviews)
2.2 (75 reviews)
Reviewer's quote

...i think they are just screwing around until i canx the order and they dont have to sell at discount price for sale items. the merchandise i have received in the past i have liked but the shipping and customer service is very very poor. most likely look for alternate product from another company..

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...Clearly shoddy workmanship at ultra premium price. I recommend that no one buy these boots as I’ve since heard from others how the stitching disintegrates in a short while..

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Duluth Trading and LL Bean Pros and Cons

Pros
  • Most clothing
  • Coomfort
  • Comfortable clothing
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Customer service
  • Service sucks
  • Returns
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Duluth Trading and LL Bean Most Positive Reviews

Top rated reviews
5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Duluth Trading and LL Bean Most Critical Reviews

Lowest rated reviews
1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Holes less then six month of purchase and Duluth won't do replace

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Duluth Trading and LL Bean Latest Reviews

Recent published reviews
1

After spending tons of money at your stores over the years I will now never step foot in there again. What happened to...

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5

I love L.L. Bean and have nothing but praise for them; have ordered from them for years; good merchandise; easy return...

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4

Ordered prior to the daily time deadline.
Paid 29.99 for 2-Day air hipping
Yet, over half of the order was delayed, Then s...

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1

My daughter and I were in Maine and bought a parka for my husband. We thought Bean stood by their products. But that is...

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Duluth Trading and LL Bean Products and Services

Most reviewed product and services
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Customer Care (16 reviews)
  • Duluth Trading Pants (7 reviews)
  • Ll Bean Customer Care (33 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)