PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hanes and Duluth Trading as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hanes
Duluth Trading

Hanes and Duluth Trading Overview

Total reviews 320 158
Company responses 0 0
Issues resolved 2 1

Hanes and Duluth Trading Consumer Ratings

Rank
486 out of 2094 in Footwear and Clothing category
355 out of 2094 in Footwear and Clothing category
Product or Service Quality
449 in category
178 in category
Value for money
478 in category
248 in category
Customer service
238 in category
225 in category
Price Affordability
349 in category
504 in category

Hanes and Duluth Trading Rating Details

Product or Service Quality
1.5 (126 reviews)
2.5 (63 reviews)
Reviewer's quote

I have been a long time customer of Hanes products. I only purchased their t-shirts (standard, and tank style), boxer briefs, and socks (ankle and crew). THEY WERE QUALITY PRODUCTS...

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...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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Value for money
1.6 (112 reviews)
2.4 (62 reviews)
Reviewer's quote

I recently purchased Hanes Moisture Wick T shirts at my local Belk Dept Store, a great value for what I thought was a quality product...

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...After he returned the item the company has refused to reimburse the money so he is out 100$. Will never shop there again!!!!..

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Customer service
1.7 (106 reviews)
1.8 (75 reviews)
Reviewer's quote

So now I have to wait until Monday to speak to customer service to have this resolved. It took me 15 minutes to find a customer service email address since Champion is apparently a Hanes company. There ought to be at least an email address they make available for customers to use after hours for...

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Placed an order, received email confirmation, immediately called realizing I ordered wrong size and was told by customer service that they had no way to look up or modify order - after trying to chat on line being told their system was down. LIES!! I was told I could refuse the package which I...

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Price Affordability
2.6 (98 reviews)
2.1 (64 reviews)
Reviewer's quote

...At the price I paid, based on the usage, I could have bought a really cheap Wal Mart package. Don't get me wrong, I love the Hanes brand, but I'm reluctant to ever buy again if they only last several months..

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...i think they are just screwing around until i canx the order and they dont have to sell at discount price for sale items. the merchandise i have received in the past i have liked but the shipping and customer service is very very poor. most likely look for alternate product from another company..

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Hanes and Duluth Trading Pros and Cons

Pros
  • Used to be good
  • Price was okay
  • In the past it was a good product
  • Most clothing
  • Coomfort
  • Comfortable clothing
Cons
  • Bad customer service
  • Very poor customer service have yet to reach anyone
  • Shoddy product
  • Customer service
  • Service sucks
  • Returns

Hanes and Duluth Trading Most Positive Reviews

Top rated reviews
5

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...

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5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

Lady gave me all the information I needed and she was very helpful

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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Hanes and Duluth Trading Most Critical Reviews

Lowest rated reviews
1

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...

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1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

I have made three Hanes purchases in the past few months for underwear (briefs). My size has not changed, but...

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1

Holes less then six month of purchase and Duluth won't do replace

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Hanes and Duluth Trading Latest Reviews

Recent published reviews
1

I bought 2 packages of women's cotton underwear, size 6. I wear a 6. Have always worn a 6. These are way too small....

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2.3

ordered 3 t-shirts size mens small at 23 bucks apiece. i have worn mens size small my entire adult life and they always...

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2

They keep falling down in my boots I can't stand that now I have a sock fedish I number my socks and replace them every...

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1

After spending tons of money at your stores over the years I will now never step foot in there again. What happened to...

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Hanes and Duluth Trading Products and Services

Most reviewed product and services
  • Hanes Underwear (81 reviews)
  • Hanes Socks (32 reviews)
  • Hanes Shipping Service (21 reviews)
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Customer Care (16 reviews)
  • Duluth Trading Pants (7 reviews)