PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Duluth Trading and Hanes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Duluth Trading
Hanes

Duluth Trading and Hanes Overview

Total reviews 159 330
Company responses 0 0
Issues resolved 1 2

Duluth Trading and Hanes Consumer Ratings

Rank
357 out of 2136 in Footwear and Clothing category
509 out of 2136 in Footwear and Clothing category
Customer service
215 in category
226 in category
Advertised vs Delivered
248 in category
340 in category
Price Affordability
499 in category
352 in category
Product or Service Quality
172 in category
439 in category

Duluth Trading and Hanes Rating Details

Customer service
1.8 (75 reviews)
1.7 (106 reviews)
Reviewer's quote

...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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So now I have to wait until Monday to speak to customer service to have this resolved. It took me 15 minutes to find a customer service email address since Champion is apparently a Hanes company. There ought to be at least an email address they make available for customers to use after hours for...

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Advertised vs Delivered
1.9 (66 reviews)
1.6 (89 reviews)
Reviewer's quote

...Poor customer service, merchandise not delivered after order says in stock, etc. Then there is the made in China issue. We are done with them...

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One month after my return was delivered I tried to log in to Hanes site because I still haven't gotten a refund, and they've lost all their accounts! Opening a new account isn't going to tell me where my old refund is! So I emailed customer service and they inform me my refund was processed almost...

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Price Affordability
2.1 (64 reviews)
2.6 (100 reviews)
Reviewer's quote

...i think they are just screwing around until i canx the order and they dont have to sell at discount price for sale items. the merchandise i have received in the past i have liked but the shipping and customer service is very very poor. most likely look for alternate product from another company..

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...Fruit of the Loom thinking the quality was better, but boy, was I wrong! This crap tears like paper! And they weren't cheap! $35 for a package!!!! For that price I expected better...

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Product or Service Quality
2.5 (63 reviews)
1.5 (131 reviews)
Reviewer's quote

...That being said, I also believe Duluth Trading Company generates good quality merchandise at justifiably elevated prices because it is simply superior stuff in most cases. I am all for fun-blunt radio, TV and jingle productions. So I'm a fan; to a degree...

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...Too bad you took the route of making an inferior product overseas..

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Duluth Trading and Hanes Pros and Cons

Pros
  • Most clothing
  • Coomfort
  • Comfortable clothing
  • Used to be good
  • Price was okay
  • In the past it was a good product
Cons
  • Customer service
  • Service sucks
  • Returns
  • Bad customer service
  • Very poor customer service have yet to reach anyone
  • Shoddy product

Duluth Trading and Hanes Most Positive Reviews

Top rated reviews
5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

I just wanted to find socks that fit me! Girl said she couldn't hear me on the phone! (Haven't had trouble with phone)...

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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5

Lady gave me all the information I needed and she was very helpful

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Duluth Trading and Hanes Most Critical Reviews

Lowest rated reviews
1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

They booked an order for Champion Sweats for Christmas, backordered half the order days before the holiday, send an infe...

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1

Holes less then six month of purchase and Duluth won't do replace

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1

I have made three Hanes purchases in the past few months for underwear (briefs). My size has not changed, but...

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Duluth Trading and Hanes Latest Reviews

Recent published reviews
No votes

Your sizing chart for mens thermal underwear say lg does not specifically state waist size and only comes in inseam...

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3

Wore them once or twice, almost all the pairs, ripped above the heeldont buy the more expensive ones, buy the regular

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2.3

ordered 3 t-shirts size mens small at 23 bucks apiece. i have worn mens size small my entire adult life and they always...

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1

I have been wearing Hanes underwear for many years. I recently bought a new package and the size was way too small. It...

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Duluth Trading and Hanes Products and Services

Most reviewed product and services
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Pants (7 reviews)
  • Duluth Trading Underwear (6 reviews)
  • Hanes Underwear (81 reviews)
  • Hanes Socks (33 reviews)
  • Hanes Shipping Service (21 reviews)