PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Duluth Trading and Eddie Bauer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Duluth Trading
Eddie Bauer

Duluth Trading and Eddie Bauer Overview

Total reviews 159 367
Company responses 0 0
Issues resolved 1 4

Duluth Trading and Eddie Bauer Consumer Ratings

Rank
361 out of 2105 in Footwear and Clothing category
434 out of 2105 in Footwear and Clothing category
Customer service
221 in category
392 in category
Delivery Service
229 in category
356 in category
Advertised vs Delivered
251 in category
275 in category
Price Affordability
501 in category
373 in category

Duluth Trading and Eddie Bauer Rating Details

Customer service
1.8 (75 reviews)
1.3 (187 reviews)
Reviewer's quote

...That's absurd! The company is aware of the situation and don't seem to care per Heidi in customer service. I have been a customer for a few years with no issues like this. After today, I will NEVER spend my money here again...

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...Blvd, Lehi, UT 84043 (801) 901-1920 eddie bauer credit card had $106 wanted to purchase $56 worth of shoes, after card was declined she refused to contact customer service and told me there was nothing she could do and did not provide customer service. Said we had to take care of our problem yourself, if this is your core values of not caring about your customers you...

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Delivery Service
2.1 (70 reviews)
1.7 (138 reviews)
Reviewer's quote

...The customer service were very nice but had no idea where my package was. Call amazon and get it together!!!..

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...I need to have you send the trekking poles immediately but want to talk to a customer service rep to make sure the item will arrive before Sept 10. Thanks, Marty Curry..

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Advertised vs Delivered
1.9 (66 reviews)
1.8 (129 reviews)
Reviewer's quote

...Poor customer service, merchandise not delivered after order says in stock, etc. Then there is the made in China issue. We are done with them...

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A recent order of 8 items was delivered with only 7 items. Various and repeated attempts to contact customer service have completely failed to reach anyone in any way. This company seems to be a total mess right now...

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Price Affordability
2.1 (64 reviews)
2.5 (123 reviews)
Reviewer's quote

...i think they are just screwing around until i canx the order and they dont have to sell at discount price for sale items. the merchandise i have received in the past i have liked but the shipping and customer service is very very poor. most likely look for alternate product from another company..

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...Prices after discount were $1. 99 and $4. 99...

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Duluth Trading and Eddie Bauer Pros and Cons

Pros
  • Most clothing
  • Coomfort
  • Comfortable clothing
  • Products at the sale prices are good
  • Product are generally well made
  • Quality of products
Cons
  • Customer service
  • Service sucks
  • Returns
  • Bad customer service
  • Conflicting information
  • Poor response

Duluth Trading and Eddie Bauer Most Positive Reviews

Top rated reviews
5

Love, love, LOVE Duluth products. Have ordered for myself and just ordered more items as gifts. Tote bag was made...

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5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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4.8

I visited your store in Omaha, NE yesterday to buy a pair of shorts. Let me preface my remarks by saying that I love you...

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5

Zipper broke on clothing great service

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Duluth Trading and Eddie Bauer Most Critical Reviews

Lowest rated reviews
1

Got 2 shirts as Christmas gift. Mailed back to exchange for different size. They refunded $ for one shirt. I called, t...

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1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

Holes less then six month of purchase and Duluth won't do replace

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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Duluth Trading and Eddie Bauer Latest Reviews

Recent published reviews
No votes

Your sizing chart for mens thermal underwear say lg does not specifically state waist size and only comes in inseam...

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No votes

Waited too long in line, could not pay with cash. The 2 workers there on Sunday, didn't act like they knew what they...

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2.3

ordered 3 t-shirts size mens small at 23 bucks apiece. i have worn mens size small my entire adult life and they always...

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No votes

I never got confirmation if u even got the order.
Customer service is closed on sundays

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Duluth Trading and Eddie Bauer Products and Services

Most reviewed product and services
  • Duluth Trading Shipping Service (25 reviews)
  • Duluth Trading Customer Care (16 reviews)
  • Duluth Trading Pants (7 reviews)
  • Eddie Bauer Customer Care (63 reviews)
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (14 reviews)