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Duane Reade

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 54 TOTAL REVIEWS
  • $535 CLAIMED LOSSES
  • $49 AVERAGE LOSS
2.0
Staff
Customer service
Turnaround Time
Website
Insurance Plans Acceptance

No items

Customers don't like

  • Hated it1
  • Manager customer service1
  • Rudedisrespectful customer service1
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OptumRx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 433 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.4
Staff
Customer service
Turnaround Time
Website
Insurance Plans Acceptance
  • Some reps who tried to help 5
  • Customer service reps are mostly nice and calm 4
  • Savings 3
  • That they are professional and respectful 3
  • Nothinh 2

Customers don't like

  • Order fulfillment9
  • Complete lack of honesty9
  • Customer service7
  • Incompetent employees7
  • Quality of call center people is very low4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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