PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DTE Energy and PSEG as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PSEG

PSEG

Has verified representatives
1.7
DTE Energy
PSEG

DTE Energy and PSEG Overview

Total reviews
132
80
Company responses
0
1
Issues resolved
0
0

DTE Energy was first mentioned on PissedConsumer on Dec 11, 2009 and since then this brand received 132 reviews. It is 52 reviews more than PSEG received since Nov 7, 2009.

DTE Energy and PSEG Consumer Ratings

Rank
164 out of 954 in Utility category
88 out of 954 in Utility category
Customer service
142 in category
72 in category
Staff
137 in category
60 in category
Website
171 in category
60 in category

According to consumer ratings and reviews, PSEG ranks 76 points higher in the Utility category than DTE Energy. People gave DTE Energy 1.1 stars for Customer service criterion in Utility category and it is 146 points higher than the worst rated brand in this category. At the same time, PSEG was rated 1.5 stars for Customer service criterion in this category and it is 216 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that PSEG has a higher rating than DTE Energy. Regarding Website criterion, consumers gave DTE Energy 1.4 stars and it is 59% worse than other in category. PSEG however was rated 2.1 stars and it is 79% greater than other in category.

DTE Energy and PSEG Rating Details

Customer service
1.1 (45 reviews)
1.5 (46 reviews)
Reviewer's quote

...I tried to call Customer Service today, the representative hung up on me even before I started stating my issue. So rude for no reason. I am in Birmingham, Michigan..

cgmk89

Aside from the fact that the wait time to speak to a customer service representative is 15-20 minutes in my area (also unacceptable considering amount of customers they have), their automated service is something out of a nightmare. It is taking me 2 days to add another person to the account when...

Alexis
Staff
1.3 (43 reviews)
1.8 (41 reviews)
Reviewer's quote

Keep losing power. 4 times and this time there are no high winds. We have lost food in the fridge and freezer all 4 times. Do we get reimbursed NO. What can be done to fix this?

Peter D

...The phone *** is an endless loop and their staff is unhelpful and is as rude as possible without openly insulting you. They do everything possible to not help you. The worst part is that there is literally no other choice for utility here...

PissedConsumer1047400
Website
1.4 (42 reviews)
2.1 (35 reviews)
Reviewer's quote

...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

PissedConsumer1248480

...Oh and the chat function on their website and on facebook is either unmonitored or tuned off. Took my grandma a while to make an account to try and talk to them and getting 'try again later' was a spit in her face..

sue c

DTE Energy and PSEG Pros and Cons

Pros
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
  • Electricity works fine
  • Immediate resolution of problem
  • I want out
Cons
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move
  • Wait times on the phone
  • Way their staff treats their customers
  • Failure to deliver

DTE Energy and PSEG Most Positive Reviews

Top rated reviews
No votes
5

We have had excellent customer service from PSEG, (Julius, customer service rep; Mike, tech and Andy, tech).
In 2018 we d...

DTE Energy and PSEG Most Critical Reviews

Lowest rated reviews
1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

1

The worst customer service ever.. So rude like I'm bothering them for asking a question..

DTE Energy and PSEG Latest Reviews

Recent published reviews
1

I have been trying to access the bills for the past 5-6 days. I keep getting "Internal Error, try again later." Very...

Read all 132 reviews
5

lost heat on one zone al fioretti came on time and fixed it. polite fast clean very happy

Read all 80 reviews

DTE Energy and PSEG Products and Services

Most reviewed product and services
  • Dte Energy Customer Care (22 reviews)
  • Dte Energy Electricity Supply (21 reviews)
  • Dte Energy Account (14 reviews)
  • Pseg Customer Care (23 reviews)
  • Pseg Residential Electricity Supply (8 reviews)
  • Pseg Worryfree Protection Plan (4 reviews)