PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DTE Energy and PSEG as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DTE Energy
PSEG

DTE Energy and PSEG Overview

Total reviews 156 97
Company responses 0 1
Issues resolved 0 0

DTE Energy and PSEG Consumer Ratings

Rank
167 out of 797 in Utility category
130 out of 797 in Utility category
Customer service
112 in category
90 in category
Price Affordability
120 in category
123 in category
Product or Service Quality
115 in category
84 in category
Website
168 in category
72 in category

DTE Energy and PSEG Rating Details

Customer service
1.3 (53 reviews)
1.5 (57 reviews)
Reviewer's quote

...I've called customer service, sent emails and left several voice mails with Joy in claims and haven't received a reply. I know with COVID things are difficult and delayed, however, I would appreciate some form of communication follow up..

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Second problem is with York you try to call their customer service for questions regarding the rebate and to register your products you get nothing but mailboxes are full, extentIve hold times, you cant even get to a live person. York is a disgrace their customer service is terrible. I will say the...

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Price Affordability
1.6 (48 reviews)
1.6 (46 reviews)
Reviewer's quote

...I said why should I have to pay the $1,200 should I not get a discount they told me no that's not the way it works we made a mistake but you got to pay the price ,I don't want to pay my bills but to say pay $1,200 all at once for something that's not my fault I should havea reduce rate feel free to contact me back if there's something I can do. This is coming from their customer...

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...He offer to refill system for price $90 per pound, estimate was system will need 3-4 pounds of coolant R22 - total will be $270-350. I understand it will not fix the problem and refuse refilling. I bought "stop leak" $35 and AC pressure gauge $45 on Amazon...

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Product or Service Quality
1.6 (47 reviews)
1.8 (49 reviews)
Reviewer's quote

StaStatic on the line couldnt hear way too long for service restoration..

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Five service calls to fix air conditioning...

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Website
1.5 (47 reviews)
2 (42 reviews)
Reviewer's quote

...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

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...Oh and the chat function on their website and on facebook is either unmonitored or tuned off. Took my grandma a while to make an account to try and talk to them and getting 'try again later' was a spit in her face..

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DTE Energy and PSEG Pros and Cons

Pros
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
  • Immediate resolution of problem
  • Knowledgeable employees in the field
  • I want out
Cons
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move
  • Wait times on the phone
  • Way their staff treats their customers
  • Not delivering what they promissed

DTE Energy and PSEG Most Positive Reviews

Top rated reviews
5

Michele resolved everything I needed to take care of today with DTE she is fabulous

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5

lost heat on one zone al fioretti came on time and fixed it. polite fast clean very happy

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4.3

I have a basically a squatter in my rental house paid the first payment never paid me since now its been 10 months and I...

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4.2

From July 3rd to July 4th 2018 an outage occurred simply due to thunder and lighting but no down trees or winds at all.
W...

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DTE Energy and PSEG Most Critical Reviews

Lowest rated reviews
1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

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1

The worst customer service ever.. So rude like I'm bothering them for asking a question..

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1

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of...

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1

It is unfair completely unfair I have been receiving a bill amounting $100 dollars every month since last year July when...

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DTE Energy and PSEG Latest Reviews

Recent published reviews
No votes

We havent had power in almost 3 days. Our food went bad, and its freezing!!! Please fix it!!

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3

Four years ago, they changed the meter, when it worked fine and already had a remote reader. Now they ran new gas lines...

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1.8

StaStatic on the line couldnt hear way too long for service restoration

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No votes

on october 8th at about 8 10 am I was driving north on rt #107, Broadway in the center lane.. There was a very large...

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DTE Energy and PSEG Products and Services

Most reviewed product and services
  • Dte Energy Electricity Supply (23 reviews)
  • Dte Energy Residential Electricity Supply (8 reviews)
  • Dte Energy Protection Plan (3 reviews)
  • Pseg Residential Electricity Supply (10 reviews)
  • Pseg Worryfree Protection Plan (6 reviews)
  • Pseg Electricity Supply (3 reviews)