PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woot and DSW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woot
DSW

Woot and DSW Overview

Total reviews
80
62
Company responses
0
0
Issues resolved
1
2

Woot was first mentioned on PissedConsumer on Mar 16, 2013 and since then this brand received 80 reviews. It is 18 reviews more than DSW received since Mar 31, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with DSW customer support team than with Woot customer service.

Woot and DSW Consumer Ratings

Rank
434 out of 4212 in E-commerce category
268 out of 2301 in Footwear and Clothing category
Customer service
314 in category
313 in category
Product or Service Quality
291 in category
216 in category
Exchange, Refund and Cancellation Policy
274 in category
116 in category

Woot and DSW Rating Details

Customer service
1.3 (30 reviews)
1.4 (22 reviews)
Reviewer's quote

Purchased iPad and could not download some apps so I called contacted woot customer service. They suggested that I could have it looked at or they could give me a full refund and I had till the 24th to have it looked at it. tried contacting customer service today and the website who was terrible...

Joe

...I really find it most interesting that DSW bombards me every day with all kinds of promotions, but provides me with ZERO customer service...

Nyashia
Product or Service Quality
1.9 (26 reviews)
2.1 (17 reviews)
Reviewer's quote

I received a damaged item and when I try to call customer service it says voicemail is full..

PissedConsumer1767239

...I have been in customer service for 20 years and I have never been treated so poorly or would I treat someone like that. She really needs to remove herself from customer service. I will not be back to your burnsville location EVER!..

PissedConsumer1728186
Exchange, Refund and Cancellation Policy
1.4 (23 reviews)
2.3 (16 reviews)
Reviewer's quote

...Thus, I have to pay $26 with shipping & insurance to get a refund of the $267. 49 I paid Woot for a non-functional iPhone they sold, that was defective when they sold it. Is this FRAUD? The "90 Day Woot Limited Warranty" is WORTHLESS and so is Woot...

Sheridan L

Apparently if you pay with Paypal when ordering online - DSW will not exchange your shoes even though they had my money and we only wanted a different size. I called customer service and the first rep I spoke with could not clearly articulate a reason for this. So I asked for a supervisor who might...

Eraina

Woot and DSW Pros and Cons

Pros
  • Variety
  • Some prices
  • Deception of business practices
  • Customer service
  • Great location and inventory
Cons
  • Poor customer service
  • Rude customer service
  • No exchange or refund policy
  • Poor cutomer service from courtney
  • Return policy
  • Order help at post office for pick up

Woot and DSW Most Positive Reviews

Top rated reviews
5

Order on weeks a ago it's cell phone LG V20 VS998 Verizon and not received yet supposed to be delivered by the time l...

5

I ordered online the tote was in my order. When I called customer service they said it didn’t show I ordered it....

Woot and DSW Most Critical Reviews

Lowest rated reviews
1

Lost delivery; FedEx acknowledges; gave Woot FedEx contact info; off-shore DinashKumar tells me it is my fault FedEx los...

1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

Woot and DSW Latest Reviews

Recent published reviews

My order does not show that it has processed and it shows shipping and handling charge even though I am a prime member

Read all 80 reviews

Called local store in Grand Rapids, the girl I talked to could not help me at all. She said she did not have current...

Read all 62 reviews

Woot and DSW Products and Services

Most reviewed product and services
  • Woot Shipping Service (4 reviews)
  • Woot Customer Care (2 reviews)
  • Dsw Customer Care (15 reviews)
  • Dsw Coupon (3 reviews)
  • Dsw Shipping Service (2 reviews)