PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Woot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Woot

DSW and Woot Overview

Total reviews 188 174
Company responses 0 0
Issues resolved 6 1

DSW and Woot Consumer Ratings

Rank
241 out of 2100 in Footwear and Clothing category
387 out of 3121 in E-commerce category
Customer service
229 in category
339 in category
Exchange, Refund and Cancellation Policy
134 in category
267 in category
Website
339 in category
397 in category
Discounts and Special Offers
101 in category
197 in category

DSW and Woot Rating Details

Customer service
1.7 (69 reviews)
1.4 (61 reviews)
Reviewer's quote

...I again apologize for the inconvenience and customer service experience you received when contacting DSW customer service. For the inconvenience I have credited back $15 to the card used on your order. This refund will be received in 3-5 business days...

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...Nobody will answer customer service number and Amazon won't get involved,although this fraudulant company was offered as an Amazon . com company..

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Exchange, Refund and Cancellation Policy
2.2 (53 reviews)
1.6 (49 reviews)
Reviewer's quote

Return shoes and haven't got my refund..

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...************9300 Card holder: SAMEH REYAD KINDLY REFUND MY MONEY BACK Regards Sameh..

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Website
2.4 (52 reviews)
2.2 (46 reviews)
Reviewer's quote

...Website estimate for delivery was 4-7 days. After three weeks, their website still showed pending. After numerous inquiries to customer service, one item was declared lost and reshipped...

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My credit card was fraudulently used on Woot and after I had contacted them on the form on the website, they confirmed that the order was stopped and will not ship. The next day, the transaction takes place and they're not replying my emails anymore, and on their forums said to contact the bank....

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Discounts and Special Offers
3 (50 reviews)
2.7 (48 reviews)
Reviewer's quote

I was unable to receive discounts in the store but I could online. Ive purchased the shoes which were Nikes for $80 and wanted to see if I can get the same discounts that I would have online. The discount did not say it was for online only..

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No problem. I sent back robot vacuum and hope to see my visa card was credited. I had never returned anything before so had a question but I figured it out.ThanksGail

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DSW and Woot Pros and Cons

Pros
  • Usually good
  • Usually great
  • Customer service
  • Variety
  • Some prices
  • Good prices
Cons
  • Poor customer service
  • Unable to get ahold of someone
  • Delivery problems
  • Poor customer service
  • Inflexibility
  • Contacting customer service

DSW and Woot Most Positive Reviews

Top rated reviews
5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

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5

Order on weeks a ago it's cell phone LG V20 VS998 Verizon and not received yet supposed to be delivered by the time l...

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5

I need to change the name regina rodriguez for nereyda silva

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5

This morning (9feb'19), in your email ad, an "ASUS PB60 Mini Desktop PC, Intel Core Processor, DDR4 Memory, 256GB SSD or...

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DSW and Woot Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

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1

Lost delivery; FedEx acknowledges; gave Woot FedEx contact info; off-shore DinashKumar tells me it is my fault FedEx los...

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1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

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1

I've been burned by Woot too many times to even think of shopping there again. Very slow shipping, received damaged...

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DSW and Woot Latest Reviews

Recent published reviews
No votes

DSW extended the sale as a result I will continue being a customer and shopping with them.

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5

No problem. I sent back robot vacuum and hope to see my visa card was credited. I had never returned anything before so...

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No votes

I asked customer service to ship to the address on file instead shipped to billing address and someone stole shoes .

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No votes

I received my ring doorbell video, the security screws are missing. I cant secure it , it requires 2 small screws

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DSW and Woot Products and Services

Most reviewed product and services
  • Dsw Customer Care (31 reviews)
  • Dsw Shipping Service (12 reviews)
  • Dsw Coupon (6 reviews)
  • Woot Customer Care (9 reviews)
  • Woot Shipping Service (8 reviews)