PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Skechers

DSW and Skechers Overview

Total reviews 189 1314
Company responses 0 0
Issues resolved 6 4

DSW and Skechers Consumer Ratings

Rank
241 out of 2105 in Footwear and Clothing category
341 out of 2105 in Footwear and Clothing category
Customer service
232 in category
206 in category
Exchange, Refund and Cancellation Policy
135 in category
236 in category
Website
338 in category
324 in category
Product or Service Quality
160 in category
348 in category

DSW and Skechers Rating Details

Customer service
1.7 (70 reviews)
1.8 (420 reviews)
Reviewer's quote

I’ve been trying to contact The customer service for weeks & still I didn’t get any? My items in the cart out of stock cuz of this delay? I can’t add any of my rewards or the point code that they sent me on Sunday in that special event ?? I waited on the phone , then I saved my place as they said...

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...No, I would not recommend this company due to poor customer service..

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Exchange, Refund and Cancellation Policy
2.2 (54 reviews)
1.7 (375 reviews)
Reviewer's quote

Return shoes and haven't got my refund..

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I need an extension to the return policy for an order I placed on June 30th, I need to get this taken care of. I was contacted one time and my response to that e-mail went unanswered. What am I supposed to do with a $50 pair of shoes that I don't want, and about the $50 that I do want? I am fed-up...

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Website
2.4 (53 reviews)
2.5 (379 reviews)
Reviewer's quote

...Website estimate for delivery was 4-7 days. After three weeks, their website still showed pending. After numerous inquiries to customer service, one item was declared lost and reshipped...

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Then tried to cancel an order, almost immediately after placing it, using the procedure on their website, which didn't work. Then sent an email, but received the shoes anyway. Requested a prepaid shipping label to return them, which I did receive; two days later, received another shipping of the...

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Product or Service Quality
2.5 (52 reviews)
1.8 (452 reviews)
Reviewer's quote

...I have contacted customer service numerous times and Tom in lost claims and prevention as instructed, only to be rejected with no return phone call. This is poor service. I hope whoever has my wedding rings is taking really good care of them and will think about the day I said my vows to my husband...

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...I understand this happens! I emailed customer service regarding issue and sent pictures of what I ordered and what I received, no answer..

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DSW and Skechers Pros and Cons

Pros
  • Usually good
  • Usually great
  • Customer service
  • Comfortable
  • Comfort
  • How they fit
Cons
  • Poor customer service
  • Unable to get ahold of someone
  • Delivery problems
  • Customer service
  • Poor quality
  • Poor product

DSW and Skechers Most Positive Reviews

Top rated reviews
5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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5

I need to change the name regina rodriguez for nereyda silva

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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DSW and Skechers Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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DSW and Skechers Latest Reviews

Recent published reviews
2.4

Hi..
I’ve been trying to contact The customer service for weeks & still I didn’t get any?
My items in the cart out of stoc...

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1

Hello
I bought a shoes around 3months ago but around the shoes ripped I could send you the picture of the shoes

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No votes

DSW extended the sale as a result I will continue being a customer and shopping with them.

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No votes

In this year of 2020, you would think a shoe commercial would not have sexual innuendos in it! It’s disgusting to see Ho...

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DSW and Skechers Products and Services

Most reviewed product and services
  • Dsw Customer Care (31 reviews)
  • Dsw Shipping Service (12 reviews)
  • Dsw Coupon (6 reviews)
  • Skechers Shoes (426 reviews)
  • Skechers Sneakers (184 reviews)
  • Skechers Customer Care (57 reviews)