PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Shoe Carnival as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Shoe Carnival

DSW and Shoe Carnival Overview

Total reviews 189 142
Company responses 0 0
Issues resolved 6 0

DSW and Shoe Carnival Consumer Ratings

Rank
240 out of 2105 in Footwear and Clothing category
407 out of 2105 in Footwear and Clothing category
Customer service
232 in category
396 in category
Exchange, Refund and Cancellation Policy
135 in category
218 in category
Website
338 in category
412 in category
Product or Service Quality
160 in category
359 in category

DSW and Shoe Carnival Rating Details

Customer service
1.7 (70 reviews)
1.3 (77 reviews)
Reviewer's quote

I’ve been trying to contact The customer service for weeks & still I didn’t get any? My items in the cart out of stock cuz of this delay? I can’t add any of my rewards or the point code that they sent me on Sunday in that special event ?? I waited on the phone , then I saved my place as they said...

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I ordered a pair of shoes on May 4th that never came I ordered another pair on the 11th but then on the 12th I get charged yet again!!!!!!!! They say customer service is open at 7Am I called right at 7 I’ve been on hold 30 minutes so far NOTHING..

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Exchange, Refund and Cancellation Policy
2.2 (54 reviews)
1.8 (73 reviews)
Reviewer's quote

Return shoes and haven't got my refund..

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...Have yet to receive a refund for the $146. Was charged double..

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Website
2.4 (53 reviews)
2.2 (72 reviews)
Reviewer's quote

...Website estimate for delivery was 4-7 days. After three weeks, their website still showed pending. After numerous inquiries to customer service, one item was declared lost and reshipped...

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...YOUR WEBSITE FAILED ME 3, THATS RIGHT T H R E E XMS AND NOBODY AT ANY STORE LEVEL COULD (WAS WILLING) 2 HELP ME. AFTER 2 EMAILS WERE SENT YESTERDAY 2. U GUYS...

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Product or Service Quality
2.5 (52 reviews)
1.8 (75 reviews)
Reviewer's quote

...I have contacted customer service numerous times and Tom in lost claims and prevention as instructed, only to be rejected with no return phone call. This is poor service. I hope whoever has my wedding rings is taking really good care of them and will think about the day I said my vows to my husband...

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...I called for two weeks, put on hold for a service rep. Only to be hung up or disconnected after an hour on hold. Finally, Saturday, June 6th I spoke to a human who helped...

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DSW and Shoe Carnival Pros and Cons

Pros
  • Usually good
  • Usually great
  • Customer service
  • Shoes
  • Shoe carnival
  • Prices and sales
Cons
  • Poor customer service
  • Unable to get ahold of someone
  • Delivery problems
  • Customer service
  • False advertising and poor customer service
  • Shipping

DSW and Shoe Carnival Most Positive Reviews

Top rated reviews
5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

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5

Love to shop their but when you ask for help they are 2 busy talking to their friend to help you yes I was pissed need...

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5

I need to change the name regina rodriguez for nereyda silva

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5

You guys are amazing i love y'all Got my shoes they were the BOMB

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DSW and Shoe Carnival Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

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1

Shoe carnival does not honor their coupons. False advertising!!!!! Tried to use on 9/1/16 and was told the promotion...

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1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

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1

December 19, 2016, Called Shoe Carnival about two pending charges on my account for one purchase. The manager told me...

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DSW and Shoe Carnival Latest Reviews

Recent published reviews
2.4

Hi..
I’ve been trying to contact The customer service for weeks & still I didn’t get any?
My items in the cart out of stoc...

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1

ignored after trying to get in touch

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No votes

DSW extended the sale as a result I will continue being a customer and shopping with them.

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1

I ordered two pairs of Nike air max excee white/black and black/white size 10m order date 6/26/2020 order#0008186507439...

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DSW and Shoe Carnival Products and Services

Most reviewed product and services
  • Dsw Customer Care (31 reviews)
  • Dsw Shipping Service (12 reviews)
  • Dsw Coupon (6 reviews)
  • Shoe Carnival Customer Care (24 reviews)
  • Shoe Carnival Shipping Service (15 reviews)
  • Shoe Carnival Manager (11 reviews)