PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rack Room Shoes and DSW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rack Room Shoes
DSW

Rack Room Shoes and DSW Overview

Total reviews 92 192
Company responses 0 0
Issues resolved 0 6

Rack Room Shoes and DSW Consumer Ratings

Rank
397 out of 2136 in Footwear and Clothing category
268 out of 2136 in Footwear and Clothing category
Discounts and Special Offers
237 in category
171 in category
Product or Service Quality
331 in category
174 in category
Price Affordability
450 in category
142 in category
Customer service
258 in category
230 in category

Rack Room Shoes and DSW Rating Details

Discounts and Special Offers
2.5 (43 reviews)
2.9 (52 reviews)
Reviewer's quote

Online order confusion from pickup store

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I was unable to receive discounts in the store but I could online. Ive purchased the shoes which were Nikes for $80 and wanted to see if I can get the same discounts that I would have online. The discount did not say it was for online only..

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Product or Service Quality
1.9 (43 reviews)
2.4 (54 reviews)
Reviewer's quote

...from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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Good customer service I happy what you did to my question about my refund I got my money back thanks so much solve my problem!!..

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Price Affordability
2.3 (42 reviews)
3.5 (51 reviews)
Reviewer's quote

the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

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...I tried calling customer service and live chat to get a price adjustment. If I placed the order today the total for the two pairs of sandals would have been $68. 98...

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Customer service
1.6 (41 reviews)
1.7 (73 reviews)
Reviewer's quote

...Worst customer service ever and not respectful. Thank you for your time and looking forward to hearing back from you!..

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...Canceled my order on the spot, worst customer service in years..

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Rack Room Shoes and DSW Pros and Cons

Pros
  • Selection of shoes
  • Shoes
  • Se resbalan
  • Usually good
  • Usually great
  • Customer service
Cons
  • Store manager
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Poor customer service
  • Unable to get ahold of someone
  • Poor cutomer service from courtney

Rack Room Shoes and DSW Most Positive Reviews

Top rated reviews
5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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5

I need to change the name regina rodriguez for nereyda silva

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Rack Room Shoes and DSW Most Critical Reviews

Lowest rated reviews
1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

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Rack Room Shoes and DSW Latest Reviews

Recent published reviews
No votes

Today, October 20, 2020 I called the 800 number for Rack Room and my customer service rep ( her name was Verdell) was ve...

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5

Good customer service I happy what you did to my question about my refund I got my money back thanks so much solve my...

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1.6

Online order confusion from pickup store

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1

Earlier today, I ordered but did not see a coupon. Please honor the fall issue coupon. Thank you, Pat Widner
Order # 4329...

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Rack Room Shoes and DSW Products and Services

Most reviewed product and services
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Shipping Service (4 reviews)
  • Rack Room Shoes Sales Representative (2 reviews)
  • Dsw Shipping Service (12 reviews)
  • Dsw Coupon (6 reviews)
  • Dsw Rewards Program (3 reviews)