PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Rack Room Shoes

DSW and Rack Room Shoes Overview

Total reviews 213 99
Company responses 0 0
Issues resolved 6 0

DSW and Rack Room Shoes Consumer Ratings

Rank
259 out of 2297 in Footwear and Clothing category
505 out of 2297 in Footwear and Clothing category
Customer service
279 in category
312 in category
Product or Service Quality
203 in category
423 in category
Website
371 in category
508 in category
Exchange, Refund and Cancellation Policy
159 in category
319 in category

DSW and Rack Room Shoes Rating Details

Customer service
1.7 (80 reviews)
1.5 (44 reviews)
Reviewer's quote

...Canceled my order on the spot, worst customer service in years..

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...not order from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

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Product or Service Quality
2.4 (64 reviews)
1.8 (47 reviews)
Reviewer's quote

Good customer service I happy what you did to my question about my refund I got my money back thanks so much solve my problem!!..

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...LONG STORY SHORT NO PRODUCT AND MY MONEY IS GONE AND MY MOM'S MOTHER'S DAY WAS RUINED..

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Website
2.5 (62 reviews)
2.1 (42 reviews)
Reviewer's quote

...Website estimate for delivery was 4-7 days. After three weeks, their website still showed pending. After numerous inquiries to customer service, one item was declared lost and reshipped...

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Ive made multiple attempts to resolve my issue. Since 4/8 I was told a refund would be processed for shoes never received. On 4/19 I followed up about this refund as my bank stated it had not posted. The agent stated he would process a refund as the previous agent did not - 11 days later!! Its been...

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Exchange, Refund and Cancellation Policy
2.2 (62 reviews)
1.6 (42 reviews)
Reviewer's quote

...again sorry is our policy now to offer bags. WHAT!!! So now I have no way to get my shoes to the car!!!!! Luckily a wonderful man saw my problem and offered to help. Not a DSW clerk but a customer...

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While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own...

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DSW and Rack Room Shoes Pros and Cons

Pros
  • Usually good
  • Usually great
  • Great location and inventory
  • Selection of shoes
  • Shoes
  • Se resbalan
Cons
  • Poor customer service
  • Unable to get ahold of someone
  • Return policy
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager

DSW and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

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5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

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5

I need to change the name regina rodriguez for nereyda silva

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5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

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DSW and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

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1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

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1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

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1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

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DSW and Rack Room Shoes Latest Reviews

Recent published reviews
1

Your employee refused to return a pair of crocs that were bought 2 days ago. I have the receipt. They were worn in the...

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1

Ive made multiple attempts to resolve my issue. Since 4/8 I was told a refund would be processed for shoes never...

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No votes

I brought a friend to DSW in Saugus, Ma. As she was paying for her shoes, I blew my nose. Before I could reach into my...

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1

My shoes couldn't be found. Giving me the run around!Customer device online is horrible!!! Never again

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