PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Rack Room Shoes

DSW and Rack Room Shoes Overview

Total reviews
54
79
Company responses
0
0
Issues resolved
1
0

Rack Room Shoes was first mentioned on PissedConsumer on Jul 27, 2012 and since then this brand received 79 reviews. It is 25 reviews more than DSW received since Mar 31, 2012.

DSW and Rack Room Shoes Consumer Ratings

Rank
234 out of 2463 in Footwear and Clothing category
299 out of 2463 in Footwear and Clothing category
Customer service
256 in category
258 in category
Product or Service Quality
271 in category
256 in category
Staff
143 in category
226 in category

According to consumer ratings and reviews, DSW ranks 65 points higher in the Footwear and Clothing category than Rack Room Shoes. People gave DSW 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 653 points higher than the worst rated brand in this category. At the same time, Rack Room Shoes was rated 1.5 stars for Customer service criterion in this category and it is 651 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rack Room Shoes has a higher rating than Rack Room Shoes. Regarding Staff criterion, consumers gave DSW 2.1 stars and it is 84% greater than other in category. Rack Room Shoes however was rated 1.7 stars and it is 75% greater than other in category.

DSW and Rack Room Shoes Rating Details

Customer service
1.5 (18 reviews)
1.5 (36 reviews)
Reviewer's quote

...I really find it most interesting that DSW bombards me every day with all kinds of promotions, but provides me with ZERO customer service...

Nyashia

the shoes here are amazing! i bought a pair of adidas from here at a great and affordable price! they fit perfectly and their customer service is really helpful too. come see rack room shoes now! :y:..

destiny m
Product or Service Quality
1.9 (16 reviews)
1.9 (34 reviews)
Reviewer's quote

DSW did everything they could to secure the sale but not to provide good customer service. I ordered these shoes to wear for my son's Navy graduation on 3/29/19. I placed the order on 3/19/2019 2886008550...

Laura A

After making 3 phone calls, and a week waiting for a return phone call that never happened, I spoke with Lisa, supervisor of customer service (800)248-0692, about this policy. She was polite and offered to refund only the original shipping charge. Internet pricing and no charge return policies...

PissedConsumer1561298
Staff
2.1 (16 reviews)
1.7 (37 reviews)
Reviewer's quote

I need to change the name regina rodriguez for nereyda silva

Raniyah

...If they could hit their staff, they would...

PissedConsumer841006

DSW and Rack Room Shoes Pros and Cons

Pros
  • Customer service
  • Shoes
  • Selection of shoes
Cons
  • Return policy
  • Customer service
  • Being on hold for over an hour
  • Customer service
  • Store manager
  • Customer care online is awful - product delivery is awful

DSW and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

I ordered online the tote was in my order. When I called customer service they said it didn’t show I ordered it....

5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

DSW and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

DSW and Rack Room Shoes Latest Reviews

Recent published reviews

Call did not go through

Read all 54 reviews
4.1

I ordered a girls size 5M and Rack room sent me a toddler shoe size 4C

Read all 79 reviews

DSW and Rack Room Shoes Products and Services

Most reviewed product and services
  • Dsw Customer Care (13 reviews)
  • Dsw Coupon (3 reviews)
  • Dsw Shipping Service (2 reviews)
  • Rack Room Shoes Customer Care (22 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Website (4 reviews)