PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DSW and Rack Room Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DSW
Rack Room Shoes

DSW and Rack Room Shoes Overview

Total reviews
173
94
Company responses
0
0
Issues resolved
4
0

DSW and Rack Room Shoes Consumer Ratings

Rank
258 out of 2058 in Footwear and Clothing category
378 out of 2058 in Footwear and Clothing category
Customer service
268 in category
275 in category
Product or Service Quality
177 in category
334 in category
Exchange, Refund and Cancellation Policy
144 in category
257 in category
Website
412 in category
408 in category

DSW and Rack Room Shoes Rating Details

Customer service
1.6 (61 reviews)
1.6 (41 reviews)
Reviewer's quote

...After numerous inquiries to customer service, one item was declared lost and reshipped. The other item was declared to be "no longer available. " Their response is terrible across the board...

Read full review

...not order from these people they are the worse I wish I would have read the reviews before ordering I was blinded by the sale DO NOT ORDER FROM THIS COMPANY customer service...

Read full review
Product or Service Quality
2.4 (49 reviews)
1.9 (43 reviews)
Reviewer's quote

I have tried to phone the service line at DSW - call on hold until switched to a dial tone. I have tried to send my complaint via Pissed Consumer, but it does not go through. cannot get any satisfaction..

Read full review

...LONG STORY SHORT NO PRODUCT AND MY MONEY IS GONE AND MY MOM'S MOTHER'S DAY WAS RUINED..

Read full review
Exchange, Refund and Cancellation Policy
2.2 (48 reviews)
1.7 (38 reviews)
Reviewer's quote

...MY REFUND CANT BE GIVEN BECAUSE THE PURCHASE WAS MADE WITH MY DEBIT CARD AND BECAUSE I CANT PHYSICALLY BE THERE IT CANT BE REFUNDED. SAME CARD AND EVERYTHING VERY PISSED WONT SHOP THERE AGAIN..

Read full review

While Rack Room Shoes has great pricing, their online return policy leaves something to be desired in the modern marketplace. In a day and age when return shipping at no charge is offered by many clothing and shoe companies on the internet, you will have to pay return shipping out of your own...

Read full review
Website
2.2 (46 reviews)
2.2 (38 reviews)
Reviewer's quote

...I cannot log on to my account on the website and when I try to visit the web page, it says "access denied. " I don't think I will be buying online anymore after this. I cannot even look at the order I placed yesterday..

Read full review

Online order confusion from pickup store

Read full review

DSW and Rack Room Shoes Pros and Cons

Pros
  • Usually good
  • Usually great
  • Customer service
  • Selection of shoes
  • Shoes
  • Se resbalan
Cons
  • Poor customer service
  • Unable to get ahold of someone
  • Delivery problems
  • Customer service
  • Customer care online is awful - product delivery is awful
  • Store manager

DSW and Rack Room Shoes Most Positive Reviews

Top rated reviews
5

Ordered pair of red shoes online first week of May. Shoes to be picked up at Best Buy location. After almost 2 weeks of...

Read full review
5

Bought my kids all shoes for Xmas from Rackroom Shoes. Of course the one shoe that didn't fit was for the 50% off...

Read full review
5

I need to change the name regina rodriguez for nereyda silva

Read full review
5

Ordered on May 2nd 2020 received my order on May 6th 2020 ! Super fast shipping, and they were the right size and where...

Read full review

DSW and Rack Room Shoes Most Critical Reviews

Lowest rated reviews
1

Check more Yelp RACISM complaints against DSW shoe store in Pasadena, CA!

Cashier (caucasian with red hair) TESSA, i...

Read full review
1

Avoid doing business with Rack Room Shoes. Their in-store associates were polite; however, their online "customer care...

Read full review
1

Almost three months ago, my wife and I attempted to enter the DSW
Store in Tyler, Texas. As we approached the door, bo...

Read full review
1

This company still practices slavery in San Antonio, Texas. If they could hit their staff, they would...If you are black...

Read full review

DSW and Rack Room Shoes Latest Reviews

Recent published reviews
1.7

Ordered two items at different times. Website estimate for delivery was 4-7 days. After three weeks, their website...

Read full review
1.6

Online order confusion from pickup store

Read full review
No votes

The response from DSW regarding actors removing their masks to speak in a recent commercial.
Thanks for contacting the DS...

Read full review
1

I ordered and paid 34.20 for complete series of victorious and today dvds come in there's 6 white dvds not even legit...

Read full review

DSW and Rack Room Shoes Products and Services

Most reviewed product and services
  • Dsw Customer Care (23 reviews)
  • Dsw Shipping Service (8 reviews)
  • Dsw Coupon (4 reviews)
  • Rack Room Shoes Customer Care (23 reviews)
  • Rack Room Shoes Manager (13 reviews)
  • Rack Room Shoes Website (5 reviews)