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DSW
Rack Room Shoes

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DSW

DSW

2.2
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 51 TOTAL REVIEWS
Rank
231 out of 2417
in Footwear and Clothing category
Rating Details
Customer service
Staff
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    130
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    03:27
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
13 reviews
2
2 reviews
4
2 reviews
Rack Room Shoes

Rack Room Shoes

1.9
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 76 TOTAL REVIEWS
Rank
349 out of 2417
in Footwear and Clothing category
Rating Details
Customer service
Staff
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    116
  • SUCCESSFUL
    49%
  • AVG CALL DURATION
    05:05
  • ISSUES RESOLVED
    31%
Top Products and Services
2.6
22 reviews
2.3
13 reviews
5
3 reviews

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Anonymous
#1362737

I return shoes at Rack Room Shoes on 08/17, and the receipt given shows a return. My bank was charged as a Debit instead and I confirmed many times with my bank Rack Room Shoes charged it as a debit transaction. So meanwhile I am out the funds twice and it doesn't sound like they want to return the funds twice.

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