PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nestle Waters and Ds Services Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nestle Waters
Ds Services Of America

Nestle Waters and Ds Services Of America Overview

Total reviews
81
28
Company responses
0
0
Issues resolved
1
0

Nestle Waters and Ds Services Of America Consumer Ratings

Rank
246 out of 775 in Food Manufacturers category
72 out of 261 in Food Delivery category
Customer service
188 in category
47 in category
Advertised vs Delivered
157 in category
38 in category
Product or Service Quality
144 in category
29 in category
Billing Practices
132 in category
55 in category

Nestle Waters and Ds Services Of America Rating Details

Customer service
1.3 (51 reviews)
1.3 (18 reviews)
Reviewer's quote

Their customer service is atrocious! This has now happened on multiple occasions already because there is no communication and they don’t know that biweekly means ever other week, not twice a week! We are a company and dedicate ourselves to excellent customer service. Apparently this company does...

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I called to order water delivery and gave the customer service rep my credit card information. He then started telling me about additional fees. Gas fee, bottle fee etc...

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Advertised vs Delivered
1.4 (49 reviews)
1.4 (12 reviews)
Reviewer's quote

When I called ReadyRefresh, their office staff made promises for water numerous times but never delivered. They automatically rearrange my delivery days and time from 7:30 AM to 5:00 PM, never called to say they were not coming or when the next delivery would be. I had to call them to find out what...

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...Somehow your phone people instead of having it delivered to my new address it was some fricken address in Houston, I live in Dallas. The delivery guy was on point so props for him. He called a few days before to schedule what time worked when I would be home...

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Product or Service Quality
1.9 (47 reviews)
1.9 (14 reviews)
Reviewer's quote

Would give negative stars if I could ! I have discontinued service after 5 years because I found another water company that charges much less. I was paying 10. 99 per 5 gallon water !! When I called in to cancel, their service rep asked if I would reconsider if I were only charged 6...

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... department make a report and police said do not give them your info it’s illegal for them to do this so ds won’t do a thing yet bill me more and more for service i never got it’s disheartening that they have regard for anyone there 800 line is useless there rude the put you on hold endlessly it’s frustrating that ds is this way . You have a let them contact you they do not call or email back....

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Billing Practices
1.9 (46 reviews)
1.1 (15 reviews)
Reviewer's quote

...They will send you duplicate billing and there is no one at the company to help. Lines are busy, emails are not answered. They are very quick to charge late payment (4 days), yet there are always excuses why they can't deliver the water on time...

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There refusing to get back to me they wont deliver to me yet

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Nestle Waters and Ds Services Of America Pros and Cons

Pros
  • Water
  • When it was delivered at the door
  • Taste of their water and the convenience of home delivery
  • Water
  • Drivers and phone reps
  • Professional exec office
Cons
  • Service was extremely poor
  • Not delivering our water products
  • How customer service rep handled the matter
  • Customer service
  • No delivery ever
  • Dispatch

Nestle Waters and Ds Services Of America Most Positive Reviews

Top rated reviews
4.8

So far i hv had great service and people polite and care. I finally figured out when my billing date was so now i know...

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4.1

Absolutely lovely customer service! Shoutout to jasmine

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3.6

I was supposed to get my delivery on Tuesday but they keep on moving it every day. Called yesterday since I'm in...

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No votes

Nestle Waters and Ds Services Of America Most Critical Reviews

Lowest rated reviews
1

I've been getting home delivery of their sparkling water cases for years. They charge me $13.49 per case plus CA redemp...

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1

This company is the absolute worst company to work for!! Nothing but bad management.. if you have a problem on the...

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1

After I closed the account and arranged to cooler and empty bottles to be picked up once all the bottles was empty sta...

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1

Charged me 2 rental fees for a coffee machine service that I cancelled in April when the driver came to restock it. We...

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Nestle Waters and Ds Services Of America Latest Reviews

Recent published reviews
1

Would give negative stars if I could !
I have discontinued service after 5 years because I found another water company th...

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1

Had this account almost 20 years. Haven't had water service in almost 2 years. Company sent my account to collection...

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1

Hi all, get out of any deal with Nestle Waters. They will send you duplicate billing and there is no one at the company...

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No votes

A lot of under hand in the account payable department half of the people they hire don't know nothing about account...

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Nestle Waters and Ds Services Of America Products and Services

Most reviewed product and services
  • Nestle Waters Delivery Service (42 reviews)
  • Nestle Waters Customer Care (13 reviews)
  • Nestle Waters Bottled Water (6 reviews)
  • Ds Services Of America Delivery Service (13 reviews)
  • Ds Services Of America Customer Care (3 reviews)
  • Ds Services Of America Bottled Water (3 reviews)